Anyone Experience ERROR On New Slot Batman Rises..

[HIGHIQ]

HI .. EVERYONE i have post this on another thread decide to make new threat so everyone can read.. sorry for double posting..



Hello fellowplayers...

i played last week on this slot on a casinogroup which is acredited at casinomeister.com.

i have only played this slot at 4 casino at same time.. as i believe the publicity was big and everyone is jumping on this slot so its most likely it will be a hot slot...as i played 4 casino at same time at the same group and deposit alot alot of money over 5 figurs and cash out about twice the amount i have deposit.. then i withdraw at thursday.. and flushed my withdraws on each of the casino i played as they recently let u flush at all the casino they owned.. ( not 32red)

i normally allways get my winnings paid the next batch when its released and thats the day after i withdraw...this didn't happen when i was expecting my money at friday the day after.. i went to chat and asked about it..on friday where my money was they told me they working on it.. as i find it strange !! then i thought ok then i should get it paid at monday when finance is back to work.. but monday night i still not had my money received which it was really weird to me.. went to chat asked what about my withdraw.. as again i get to hear they are working on it..

now tuesday i thought now it gonna be paid... which didnt happen again..went to chat..get to hear the same story.. so i contact the rep here of this casino group and he told me there is a technical error on this game and they holding my winnings until further investigation...

as i never saw an error i which have no clue what it is .. how come if i played after they not paid me on other casinos where i had some withdraws from this slot got paid on time? why are the other casinos not holding the winnings? is this a trick from this casino to do this to me? if they have error then every casino got error... and why would they offer game that has error..

i was playing this morning at 32red after i got mail from the rep from the casino where they hold my money .. i asked 32red support advise for this problem .. what will happen when a game has error and i have winnings on it? which i have no idea it has an error.. answer from support was.. we would pay the winnings and further we will resolve this between Microgaming that answer was a very good one to hear.. then i went to the casino where the error was as they told me .. in terms and conditions is written when a game has error all winnings will be voided.. which this situation makes hard and painfull.. i have to suffer for something that is not in my control..i allways believe when they offer error in a game and i win i think they should pay me becos they made the error not me...

this is first time where i got a problem like this .. i find it unacceptable that they gonna probaly take a 5 figur winnings from me..TOO STRANGE.. NEVER HEARD ANYWHERE THIS GAME HAS TECHINICAL ERROR...

AND THE WORST CASE WAS.. FRIDAY THEY DIDNT PAY ME.. AS THEY KNEW THEY HAD ERROR BUT THEY LET ME CONTINUE PLAYING THIS GAME.. LUCKILY I WON AGAIN... THAT IS ABSOLUTE NOT ACCEPTABLE BY THIS CASINOGROUP... I WONT REVEAL THE NAME OF THIS CASINOGROUP.. AS I THINK EVERYTHING WILL BE ALRIGHT AT THE END..

 

[dunover]

As you say it's in the terms and conditions of ALL casinos - 'malfunction voids play' is the generic term.

 

[HIGHIQ]

As you say it's in the terms and conditions of ALL casinos - 'malfunction voids play' is the generic term.

then why let me playing this slot while they knew an error>? to take my money in case i lose?

 

[HIGHIQ]

gltich at freespin mode batman rises

i been told today from the casinomanager that there was a glitch in the batman rises...

which i have no clue.. maye he say i was awared with diffirent freespins sometimes sometimes over 50 freespin rounds is that maybe he sees as a glitch??

anyone seen glitches???

i have contact few other groups as i been told there was no glitch at all only at this particulair group...

the only problem with this slot was that it spinned longer sometimes then it should.. if this casinogroup is taking my winnings of this , then i think its a poor and weak move..


i will reveal this group soon as i wait for the report of microgaming that will send them...

 

[Igor82]

We have heard no news about a game glitch. I think MGS would let their operators know about a game glitch and inform us to take it down.

It could be that their servers did not sync with the game results but that would just throw out an error 2 or 0, you wouldn't play seamlessly.

I cant answer you sufficiently enough has i don't know the facts of the case baring that no game error was noted AFAIK.

I would suggest you PAB this and let Max do his thing. Game errors can easily be proven so that should either give you a clear cut answer there and then, or casino will have some explaining to do.

(or alternatively we get a notice ASAP to take it down as a result, but i doubt that

 

[vinylweatherman]

i been told today from the casinomanager that there was a glitch in the batman rises...

which i have no clue.. maye he say i was awared with diffirent freespins sometimes sometimes over 50 freespin rounds is that maybe he sees as a glitch??

anyone seen glitches???

i have contact few other groups as i been told there was no glitch at all only at this particulair group...

the only problem with this slot was that it spinned longer sometimes then it should.. if this casinogroup is taking my winnings of this , then i think its a poor and weak move..


i will reveal this group soon as i wait for the report of microgaming that will send them...

If Microgaming accept this is a genuine error, the game will be pulled from the network pending an investigation and fix.

It's actually a FEATURE, not an error, whereby you can get as much as 50 free spins. They are awarded from the random fight sequence, and build until the 3 scatters drop in. If there is a long interval before the scatters drop in, which happens regularly on other slots, and is certainly not considered an error by Microgaming, even though some players cry foul that it's evidence of the slot being rigged, there are going to be more fight sequences before the free spins are triggered, and there is no theoretical upper limit as the triggers are random, just a probability distribution that makes 50 @ 3x much less probable than a trigger of 20 @ 1x

 

[lotusch]

What is the max you can get in the features anyway?
I mean is it 50 spins x5 multiplier?
As I am nearly sure I had over 50 freespins once but with a x4 multiplier...
I though I had 52 spins once but I have to check this.

I thought there was no limit to this,as it is also not mentioned on the machines payout table.

 

[Igor82]

If Microgaming accept this is a genuine error, the game will be pulled from the network pending an investigation and fix.

It's actually a FEATURE, not an error, whereby you can get as much as 50 free spins. They are awarded from the random fight sequence, and build until the 3 scatters drop in. If there is a long interval before the scatters drop in, which happens regularly on other slots, and is certainly not considered an error by Microgaming, even though some players cry foul that it's evidence of the slot being rigged, there are going to be more fight sequences before the free spins are triggered, and there is no theoretical upper limit as the triggers are random, just a probability distribution that makes 50 @ 3x much less probable than a trigger of 20 @ 1x

Speculative and not based on the OP post.

Let the case unfold itself (IMHO) as it's a large sum and if you speculate then HIGHIQ may start to answer your speculations with his clarifications, etc. - whereas he should not be taking this public but trying to see if indeed he is due his winnings. Privately. And with Max's support.

 

[b3b44]

What is the max you can get in the features anyway?
I mean is it 50 spins x5 multiplier?
As I am nearly sure I had over 50 freespins once but with a x4 multiplier...
I though I had 52 spins once but I have to check this.

I thought there was no limit to this,as it is also not mentioned on the machines payout table.

the max i've had has been at 32 red

 

[HIGHIQ]

What is the max you can get in the features anyway?
I mean is it 50 spins x5 multiplier?
As I am nearly sure I had over 50 freespins once but with a x4 multiplier...
I though I had 52 spins once but I have to check this.

I thought there was no limit to this,as it is also not mentioned on the machines payout table.

I have seen a 64 freespin with a 6 multiplier at 32red ..

which i believe is the best place to be as they have answerd me if there is a glitch they would fully paid the funds and resolve this with MG ..


also GUTS is the best to be as they would not blame the player for a glitch they would pay the funds too as i been told by Ben

 

[HIGHIQ]

We have heard no news about a game glitch. I think MGS would let their operators know about a game glitch and inform us to take it down.

It could be that their servers did not sync with the game results but that would just throw out an error 2 or 0, you wouldn't play seamlessly.

I cant answer you sufficiently enough has i don't know the facts of the case baring that no game error was noted AFAIK.

I would suggest you PAB this and let Max do his thing. Game errors can easily be proven so that should either give you a clear cut answer there and then, or casino will have some explaining to do.

(or alternatively we get a notice ASAP to take it down as a result, but i doubt that

Igor,

what would u do if there was indeed a glitch and would u pay the funds ? as it is not players fault... but we talking here about large sum of money.. 20k ish not paid... what would u do? btw they calling me VIP as iam highrolling for years with them... its a poor move from them i think

 

[vinylweatherman]

Currently, we have claims of a glitch, yet this highly promoted and popular game has not been pulled from the network.

If 20K is involved, and the glitch has been explained as players "getting too many free spins", this is pretty serious, and an issue that could quickly escalate as more players are exposed to this potential glitch. This in turn would lead to a big PR problem for Microgaming as they have to unpick the accounts of numerous players, many of whom will see their winnings adjusted downwards.

From a PR point of view, Microgaming promote their games as being fully tested and free of major glitches prior to release. Where glitches do turn up, they like to keep things as low key as possible, and it would therefore not be in their interests to allow a buggy game to continue being available until the nature of the glitch has been determined, and either fixed or declared not to be an issue for other operators.

I have played this game, and seen how high the free spins can climb, and when it gets as high as 64 @6x, it's easy to think "this just can't be right", but looking at the paytable and rules, it IS right.

Other players need to be informed as to what is going on with this so that they can make an informed choice as to whether or not to play this game, and if they do, where to play it (32Red and GUTS would seem to be the best places so far).

 

[IanO]

FWIW, I just asked one of our contacts in MGS if he was aware of any glitches or problems with that game. He had no idea what I was on about, and neither did any of the techies he asked. Furthermore we have had no players report any problems with the game since it went live. It might be PAB time, just to get to the bottom of it and see exactly whats up.

 

[Igor82]

Igor,

what would u do if there was indeed a glitch and would u pay the funds ? as it is not players fault... but we talking here about large sum of money.. 20k ish not paid... what would you do? btw they calling me VIP as iam highrolling for years with them... its a poor move from them i think

I reiterate, for your sake and the sake of your ability to extract your winnings which I sincerely hope you do (and without impeding Max's ability to help) - keep quiet, let's WVM and others speculate on glitches and whatever else, keep your head down, get a mediator to ask them for proof (ask them for proof yourself - such as explanation to the nature of the glitch or a notice from MGS) and keep this AWAY from the forum until you KNOW you have exhausted your changes to receive your money.

I'm sure you would rather have your balance paid, than have a pat on the back and outrage here - which doesn't buy you a new fridge

As for your question i can tell you what we did do last year when we were on the (previous provider) platform. We had an issue with one of their very popular games - whereas a vip player kept receiving wins on "empty" reels and not receiving any wins on reels that clearly should have yielded a payout. He was convinced and kept sending screenshots of hands that clearly showed winning wheel combinations paying no winnings (and vice versa).

On a second push for investigation they (provider) had caved and said they replicated the issue and stated that; "although the player couldn't see the actual screens the RNG still functioned perfectly and what ensued was an animation error, which happens when a player clicks spin button too fast." They denied refunding the 15K loss on the game because "server logs show the money was validly lost"

We returned the 15K to the player ourselves, after which they "allowed" us to deduct their revenue share stemming from those bets - from our overall costs. We migrated to MGS the next month as we wanted a supplier that is player focused.

This was an actual game issue. I'm not too sure about the "game glitch" you are being informed about, which you didn't notice and which no one knows about yet.

I hope you get your winnings Highiq! stick to your guns and i'd put this forward as a PAB at this point, no doubt.

Good luck







Igor

 

[vinylweatherman]

I reiterate, for your sake and the sake of your ability to extract your winnings which I sincerely hope you do (and without impeding Max's ability to help) - keep quiet, let's WVM and others speculate on glitches and whatever else, keep your head down, get a mediator to ask them for proof (ask them for proof yourself - such as explanation to the nature of the glitch or a notice from MGS) and keep this AWAY from the forum until you KNOW you have exhausted your changes to receive your money.

I'm sure you would rather have your balance paid, than have a pat on the back and outrage here - which doesn't buy you a new fridge

As for your question i can tell you what we did do last year when we were on the (previous provider) platform. We had an issue with one of their very popular games - whereas a vip player kept receiving wins on "empty" reels and not receiving any wins on reels that clearly should have yielded a payout. He was convinced and kept sending screenshots of hands that clearly showed winning wheel combinations paying no winnings (and vice versa).

On a second push for investigation they (provider) had caved and said they replicated the issue and stated that; "although the player couldn't see the actual screens the RNG still functioned perfectly and what ensued was an animation error, which happens when a player clicks spin button too fast." They denied refunding the 15K loss on the game because "server logs show the money was validly lost"

We returned the 15K to the player ourselves, after which they "allowed" us to deduct their revenue share stemming from those bets - from our overall costs. We migrated to MGS the next month as we wanted a supplier that is player focused.

This was an actual game issue. I'm not too sure about the "game glitch" you are being informed about, which you didn't notice and which no one knows about yet.

I hope you get your winnings Highiq! stick to your guns and i'd put this forward as a PAB at this point, no doubt.

Good luck







Igor

We are getting somewhere. MGS have neither told operators there is a glitch, nor are they currently investigating reports of one.

The casino seems to be claiming a glitch without supporting evidence. It seems to me that they just don't understand the game, and have just seen their player get a decent payout from free spins that held off getting triggered till they reached levels similar to the 32Red screenshot posted above.

If I am irritated, it's because despite the player's winnings being placed on hold due to the investigation of a glitch, no effort is being made to ensure that a multitude of other players don't also fall victim to having a big payout placed on hold due to a glitch that has already been reported and being investigated.

The two operators who have revealed that MGS have given them the all clear on this game could also be at risk if it turns out there IS a major glitch that makes it easy for players to extract sums like 20K that the game should not pay. They could either pay out and find out too late that a game glitch caused substantial losses, or they have to put on hold the withdrawals of a multitude of players pending an investigation of a possible glitch.

If there is any substance to this claim worthy of investigation, MGS need to pull this game NOW until they can be certain it is OK. If there is no substance to it, the casino concerned need to do the right thing and accept that this was just a lucky win, and is how the game works by design.

It shouldn't take a PAB to get action on this kind of issue.

 

[vinylweatherman]

Just found the glitch.

MGS have slipped out a fix, and are lying to other operators who are making enquiries.

The glitch relates to the free spins. The initial release failed to use an "average weighted bet" when the free spins were triggered, something I found rather odd and raised in an earlier thread.

This has now been corrected and the payout & help pages updated to specify this.

Before this, I speculated that it cannot be true that the fight and spins could be random, yet the totals preserved when players changed stake, else this would allow the existence of a viable "slot system". I tried out such a system, and it appeared to work, although not without risk due to the volatility of the game.

It seems I was right, MGS cocked up and introduced a player advantage in the initial release, which now seems to have been corrected.

As usual, MGS tried to slip this in quietly, but it has come to light because an operator has chosen to use "malfunction voids play" for a 20K profit made before this glitch was corrected.

 

[HIGHIQ]

Just found the glitch.

MGS have slipped out a fix, and are lying to other operators who are making enquiries.

The glitch relates to the free spins. The initial release failed to use an "average weighted bet" when the free spins were triggered, something I found rather odd and raised in an earlier thread.

This has now been corrected and the payout & help pages updated to specify this.

Before this, I speculated that it cannot be true that the fight and spins could be random, yet the totals preserved when players changed stake, else this would allow the existence of a viable "slot system". I tried out such a system, and it appeared to work, although not without risk due to the volatility of the game.

It seems I was right, MGS cocked up and introduced a player advantage in the initial release, which now seems to have been corrected.

As usual, MGS tried to slip this in quietly, but it has come to light because an operator has chosen to use "malfunction voids play" for a 20K profit made before this glitch was corrected.

i dont know its a glitch or not .. becos the slot is still working same way as it was before? are u saying the operaters would let u continue playing when there is a glitch that can make major losses for the casino? btw the 20k i won is over two days sessions one casino i didnt win a penny.. one i did a small win and two other i had nice payouts.. which it was a bigger brand from them...

it doesnt mean allways u can win with higher mulitplier...and many freespin for example i played sunday at ladbrokes viper... i had 55freespin with a 4 multiplier on a 7.50 bet...where i lost already 2600 to this slot.. finally the freespin i hit.. it paid only 455 so its not what it allways looked like..

 

[vinylweatherman]

i dont know its a glitch or not .. becos the slot is still working same way as it was before? are u saying the operaters would let u continue playing when there is a glitch that can make major losses for the casino? btw the 20k i won is over two days sessions one casino i didnt win a penny.. one i did a small win and two other i had nice payouts.. which it was a bigger brand from them...

it doesnt mean allways u can win with higher mulitplier...and many freespin for example i played sunday at ladbrokes viper... i had 55freespin with a 4 multiplier on a 7.50 bet...where i lost already 2600 to this slot.. finally the freespin i hit.. it paid only 455 so its not what it allways looked like..

That's what I noted when I saw it. Although I made a profit (got a 300 deposit up to 2000 by playing "the system"), I noted that a bad free spin round with a highly elevated bet could be crippling.

My system was to start low, but raise the bet after each fight scene until the free spins hit, then drop back to the starting bet. I thought that despite the short term volatility, the long term effect would be to raise the RTP, possibly to an amount over 100%. According to the rules then posted (nothing about average weighted bets in free spins, rather that free spins would be played out at the triggering bet), it seemed odd that when raising the stake, the free spins accumulated at the lower stake were retained, which is NOT the case in the "untamed" series, where if you raise the bet after getting a favourable layout of three tokens on the reels, they would reset to zero, and would only return if the bet was lowered back to that which earned them.

Although I made quite a gain over a relatively short session, I didn't consider it a long enough sample to conclude that the system definitely worked. Instead, I considered the possibility that I had missed something that negated the potential for getting fight scenes at low bets, and triggering the free spins at a higher bet.

It now seems I was right, and MGS have tried to fix this on the quiet. It's only your case of having the casino void your wins due to a malfunction that has brought this to light. Had they paid, MGS have already rolled out the fix, and when I tried again, I would have concluded that in the long term it was just another of those fun tactics that had no overall effect on the RTP.

It was this thread that made me look again at the payout and help pages, where I noticed the alteration of the description of how the free spins work, which is now on the basis of average bet, the same as for Tomb Raider II and Wealth Spa, two other slots where the saved tokens are retained during stake changes.

It's possible that other operators lost out, but didn't notice. You may have got noticed due to the high value of the payout, and the way you appeared to target this one game across the group concerned.

Other operators may find they too have lost out if they audit past play on this game.

Did you try this based on my original post describing how this "system" might work?

 

[HIGHIQ]

That's what I noted when I saw it. Although I made a profit (got a 300 deposit up to 2000 by playing "the system"), I noted that a bad free spin round with a highly elevated bet could be crippling.

My system was to start low, but raise the bet after each fight scene until the free spins hit, then drop back to the starting bet. I thought that despite the short term volatility, the long term effect would be to raise the RTP, possibly to an amount over 100%. According to the rules then posted (nothing about average weighted bets in free spins, rather that free spins would be played out at the triggering bet), it seemed odd that when raising the stake, the free spins accumulated at the lower stake were retained, which is NOT the case in the "untamed" series, where if you raise the bet after getting a favourable layout of three tokens on the reels, they would reset to zero, and would only return if the bet was lowered back to that which earned them.

Although I made quite a gain over a relatively short session, I didn't consider it a long enough sample to conclude that the system definitely worked. Instead, I considered the possibility that I had missed something that negated the potential for getting fight scenes at low bets, and triggering the free spins at a higher bet.

It now seems I was right, and MGS have tried to fix this on the quiet. It's only your case of having the casino void your wins due to a malfunction that has brought this to light. Had they paid, MGS have already rolled out the fix, and when I tried again, I would have concluded that in the long term it was just another of those fun tactics that had no overall effect on the RTP.

It was this thread that made me look again at the payout and help pages, where I noticed the alteration of the description of how the free spins work, which is now on the basis of average bet, the same as for Tomb Raider II and Wealth Spa, two other slots where the saved tokens are retained during stake changes.

It's possible that other operators lost out, but didn't notice. You may have got noticed due to the high value of the payout, and the way you appeared to target this one game across the group concerned.

Other operators may find they too have lost out if they audit past play on this game.

Did you try this based on my original post describing how this "system" might work?

as i played this slots i allways bet small and raise bet little when its see start to giving pays.. and when its not paying i reduce my bets.. on this slot the freespins stays out for long period as u getting freespin added and sometimes with luck a multiplier...as it stays long away i see my balance is dropping which for only way to win it back is raising my bets.. most time i hit the freespin and win a nice big win on a higher bet... this i play any slot .. soemtimes u win but most time its nosebleeding session...as have seen this good sessions and i see bad sessions as any other slots i play... for me i dont see any diffirents..

 

[vinylweatherman]

proof

Here is an image of the original release, this from Microgaming's own site.

Here you can see the original description of how the free spins work (and how the glitch is pretty obvious once you do the maths).

Following this is a screenshot of how it looks now in a Viper casino.

 

[dionysus]

I'm sure you would rather have your balance paid, than have a pat on the back and outrage here - which doesn't buy you a new fridge


Igor

 

[LaHutti]

Seems like I was on to something on release day. Apparently no casino manager found it worthy to look into this, eh ( Do you guys really trust MG that much ? )
Furthermore, it seems like it didn't become a short but expensive experience for the casinos, as I said 2 posts down, but they let some players, who probably found it worthy to "test", "pay" instead. Go figure.

https://www.casinomeister.com/forums/threads/when-is-the-next-batman-slot-being-released.58526/

 

[vinylweatherman]

Seems like I was on to something on release day. Apparently no casino manager found it worthy to look into this, eh ( Do you guys really trust MG that much ? )
Furthermore, it seems like it didn't become a short but expensive experience for the casinos, as I said 2 posts down, but they let some players, who probably found it worthy to "test", "pay" instead. Go figure.

https://www.casinomeister.com/forums/threads/when-is-the-next-batman-slot-being-released.58526/

It looks like the casinos got lucky on this one.

Most posters were convinced that there was no exploit, but rather than non random elements ensured compliance with the TRTP no matter what players did with their bet sizes. It seems that those who tried got their fingers burned, so didn't investigate the longer term potential, except the OP of course, who managed to get 20K off it before the operator and MGS noticed the screw up.

What I can't understand is why Ian and Igor were both told by MGS that there was no glitch when MGS knew there was, told the operator of the casino the OP played at who used the malfunction clause to void the 20K, and had already rolled out a fix for it.

Igor should have a very close look at the playlogs for players that regularly changed bets as the spins built up, and check whether or not they played out as now stated, or whether they "glitched" by paying out all at the full triggering bet, not taking any account of them being built up with different bets.

It may be that other players DID try this out, but decided to keep quiet, and not over do the wins, in order to not raise concerns among the operators. High rollers would have been particularly well equipped, as the max bet is 75, and by building up to a 3x or 4x multiplier at the lowest bet, and being patient enough to wait for a really decent accumulation before jacking the bet right up to 75, they could have maximised the RTP boost whilst the glitch was live. I only had the nerve to go to £15, having built the feature from bets starting at £1.50. However, when I did hit at £15 with a 3x multiplier, I had the £300 starting stake hit £2000. I think patient and conservative play using this bet increment system could easily have yielded far more, but of course would have drawn the attention of the operator to a potential glitch, which they would then have found. In this case, it may have been the withdrawal request for 20K that had them run a routine, but more in depth, audit, at which point something didn't seem right with the longer term payout and the rather odd looking bet progressions.

 

[dionysus]

Well, yes, I do. All I see so far is a change in the way they've written the terms/rules on the help page....loads of casinos do this. It doesn't mean MG has done anything insidious, altered the game, or applied fixes (they may have, I'm saying it doesnt mean they have). It may be that they simply wrote the help page wrong, or it wasnt quite clear or correct and they changed it. The fact that you can see the write-up when you open the page shows the change in wording is transparent.
So far, all we see here is one casino having problems paying relating to this, no one else, so we can't assume it's an MG sneaky tactic, perhaps just a misinformed host of the game. Either way, we don't know, until max uncovers something, the casino provides more information, or the op is paid, it all goes away, and there really was nothing to worry about anyway.

 

[dionysus]

It looks like the casinos got lucky on this one.

Most posters were convinced that there was no exploit, but rather than non random elements ensured compliance with the TRTP no matter what players did with their bet sizes. It seems that those who tried got their fingers burned, so didn't investigate the longer term potential, except the OP of course, who managed to get 20K off it before the operator and MGS noticed the screw up.

What I can't understand is why Ian and Igor were both told by MGS that there was no glitch when MGS knew there was, told the operator of the casino the OP played at who used the malfunction clause to void the 20K, and had already rolled out a fix for it.

Igor should have a very close look at the playlogs for players that regularly changed bets as the spins built up, and check whether or not they played out as now stated, or whether they "glitched" by paying out all at the full triggering bet, not taking any account of them being built up with different bets.

It may be that other players DID try this out, but decided to keep quiet, and not over do the wins, in order to not raise concerns among the operators. High rollers would have been particularly well equipped, as the max bet is 75, and by building up to a 3x or 4x multiplier at the lowest bet, and being patient enough to wait for a really decent accumulation before jacking the bet right up to 75, they could have maximised the RTP boost whilst the glitch was live. I only had the nerve to go to £15, having built the feature from bets starting at £1.50. However, when I did hit at £15 with a 3x multiplier, I had the £300 starting stake hit £2000. I think patient and conservative play using this bet increment system could easily have yielded far more, but of course would have drawn the attention of the operator to a potential glitch, which they would then have found. In this case, it may have been the withdrawal request for 20K that had them run a routine, but more in depth, audit, at which point something didn't seem right with the longer term payout and the rather odd looking bet progressions.

wow, that's one heck of a lot of assumptions in one post
how was there ever an exploit? Raising your stakes after collecting spins never guaranteed a bonus in any short order..I've dropped a bankroll chasing it. Conversely, there's no guarantee it won't trigger before upping the bet.
Who says there was a glitch? Because one casino says so? According to 2 others, theyve never heard of it
The fact that the op hit doesnt mean there was a glitch to be exploited - he hit, more lost...if everyone was winning, the casinos would have pulled the game.
Ok, so someone hit on 10, or 15 or, 20 - I'm certain many LOST on 10, or 15 or $20 bets chasing it. Assuming people were being careful to not 'tip off' casinos seems silly. I hit, upping the bet (woot). I also lost upping the bet (dang).
The only 'glitch' we know of is one casino saying there may be a glitch - nothing more nothing less. So MG reworded the help page. It happens.
You may be right - you may be wrong.
Point is, we don't know besides 'assumptions'

 

[LaHutti]

Whatever the case is, I do agree with Igor, that OP should do a PAB, to get to the bottom of this though, and stop discussing it on the forum.
Should be very interesting to follow.

 

[vinylweatherman]

wow, that's one heck of a lot of assumptions in one post
how was there ever an exploit? Raising your stakes after collecting spins never guaranteed a bonus in any short order..I've dropped a bankroll chasing it. Conversely, there's no guarantee it won't trigger before upping the bet.
Who says there was a glitch? Because one casino says so? According to 2 others, theyve never heard of it
The fact that the op hit doesnt mean there was a glitch to be exploited - he hit, more lost...if everyone was winning, the casinos would have pulled the game.
Ok, so someone hit on 10, or 15 or, 20 - I'm certain many LOST on 10, or 15 or $20 bets chasing it. Assuming people were being careful to not 'tip off' casinos seems silly. I hit, upping the bet (woot). I also lost upping the bet (dang).
The only 'glitch' we know of is one casino saying there may be a glitch - nothing more nothing less. So MG reworded the help page. It happens.
You may be right - you may be wrong.
Point is, we don't know besides 'assumptions'

It's one casino saying Microgaming have confirmed to them it's a glitch. This is different to a casino thinking there might be a glitch due to not understanding the rules.

If it was merely a case of a mistake in the description, then the casino concerned would not be making the claims they are.

It's not merely "a casino", it's a highly respected accredited casino, and they would hardly be claiming a glitch has been confirmed by MGS without some solid material to back it up. This operator has been in the business for a very long time, and so should have an in depth knowledge of how Microgaming works. They are hardly the type to cry "glitch" on the basis that a player managed to work their substantial deposits up to 20K, as they would understand that the natural variance of the games would make this occurrance pretty routine. They are also confident that the sessions played by the OP provide a big enough sample to prove it's a glitch, as opposed to natural variance that lead to the gain.

Microgaming are in a position to clear this up simply by telling the operator to stop talking about a non existent glitch and either pay up or produce a better explanation. Whether or not the glitch is real, the credibility of Microgaming is being damaged because one of it's operators has voided a players' 20K on the grounds that their new game has a glitch.

Play logs should also show whether there has been a change in how this game plays now that the help pages have been updated.

 

[dionysus]

It's one casino saying Microgaming have confirmed to them it's a glitch. This is different to a casino thinking there might be a glitch due to not understanding the rules.

If it was merely a case of a mistake in the description, then the casino concerned would not be making the claims they are.

It's not merely "a casino", it's a highly respected accredited casino, and they would hardly be claiming a glitch has been confirmed by MGS without some solid material to back it up. This operator has been in the business for a very long time, and so should have an in depth knowledge of how Microgaming works. They are hardly the type to cry "glitch" on the basis that a player managed to work their substantial deposits up to 20K, as they would understand that the natural variance of the games would make this occurrance pretty routine. They are also confident that the sessions played by the OP provide a big enough sample to prove it's a glitch, as opposed to natural variance that lead to the gain.

Microgaming are in a position to clear this up simply by telling the operator to stop talking about a non existent glitch and either pay up or produce a better explanation. Whether or not the glitch is real, the credibility of Microgaming is being damaged because one of it's operators has voided a players' 20K on the grounds that their new game has a glitch.

Play logs should also show whether there has been a change in how this game plays now that the help pages have been updated.

one, where did the OP even say that MG confirms it's a glitch, or that MG says it's a glitch because I don't see that ANY where - I see the op saying the CASINO says it's a glitch and would talk to MG, not MG saying there's a glitch in the system.
Two, op said it's accredited - not necessarily 'highly respected' and accredited.

 

[vinylweatherman]

one, where did the OP even say that MG confirms it's a glitch, or that MG says it's a glitch because I don't see that ANY where - I see the op saying the CASINO says it's a glitch and would talk to MG, not MG saying there's a glitch in the system.
Two, op said it's accredited - not necessarily 'highly respected' and accredited.

Well, how about the rep for this casino come on here and give us an on the record statement as to whether it was MGS confirming a glitch or them reporting one for investigation. The OP can contact the rep to make them aware of this thread, although by replying it would reveal which casino group this is.

So far, we have two other operators telling us that they have contacted Microgaming, and can confirm that as far as MGS is concerned, no glitch has existed.

 

[dionysus]

Well, how about the rep for this casino come on here and give us an on the record statement as to whether it was MGS confirming a glitch or them reporting one for investigation. The OP can contact the rep to make them aware of this thread, although by replying it would reveal which casino group this is.

So far, we have two other operators telling us that they have contacted Microgaming, and can confirm that as far as MGS is concerned, no glitch has existed.

yes, that seems MUCH better than making assumptions out of thin air