- Joined
- Jun 19, 2009
- Location
- In my head
I agree any reputable casino should be able to show the player the playthrough remaining so that when playthrough is met the player knows. Most RTG's do this and so does Rival. I have one MG account and my winnings are listed as bonus in my balance until the playthrough is met.I'm opening this thread back up because I do not feel it received the exposure it deserved. I was out of town and Max had this open only for a day - closed it until I got back. Well obviously I'm back now.
What we have here is a term that I feel is predatory in nature. We received a PAB from a member who withdrew prematurely - he had not finished his wagering requirements. The casino confiscated his bonus and winnings as per the terms and conditions stating that they could do so because it was there. I would expect any casino - especially one that is listed in our Accredited section - to return all funds to the player's account and give them a heads up what they need to do to complete the wagering requirements.
Not all players are math heads; some are newbies who get excited and cash out prematurely. Some may also think that if the software will let you cash out, it must be ok (as in this situation).
In my opinion, this term is not fair and breaches the "Standards for Accredited Casinos"
https://www.casinomeister.com/accredited-casinos/
I would like further input from our members on this.
Further Admin note: I've modified the poll changing "rogue-like" to "unacceptable for an accredited casino".
If the casino doesn't show playthrough balance in my opinion that casino is trying to bamboozle players and use that clause as an excuse not to pay.