Dont have doubts man, they definatelly want to delay the withdrawal, as every casino. They might think of other excuses when they finally contact you, e.g. "authorisations forms", identification documents, etc. Even bonus abuse, if they decide not to pay you.
I had won the 150$ out of the free hour promotion in all jackpots, but I think I forgot to satisfy this 100 bets condition. So I had doubts whether I was entitled for this bonus. However, when I contacted them through live chat and e-mail, they said, no, you definatelly won the bonus, please deposit (lol).
I did deposit the 25 euros required for the tranfer of the bonus to the real account, but no bonus added. So I thought, "well, I did not place 100 bets". So I withdrew the 25. But then I receive an e-mail saying that I will lose my bonus, and they told me to reverse the withdrawal and they will add me the bonus. So I reversed my withdrawal. Hours passed, no bonus added. Then I withdrew the 25 again. Then another e-mail from them: Please reverse, we will add the bonus! I wrote to them: "Listen, I think am not eligible for the bonus, I think I have not met the 100 bets requirement". Then they replied saying: No, you definatelly completed the wagering requirements, reverse your withdrwal and we will add it within 1 hour. So I did reverse it (again). As you can guess, no bonus added. I cant remember well how many times I reverersed it after their reassurements. Last time they told me "Sorry our system was down and we are renewing our software, so please wait 24 hours and we will add the bonus". Of course, they didnt. So I after 48 hours I withdrew again. Then another e-mail asked for my special written confiramtion that I indeed want to withdraw, and reminded me that the bonus is waiting for me. I got really pissed off, and wrote to them to process my withdrawal immediatelly. After 2 days the wrote again sayin "sorry, we forwarded your bonus request to our management team, and you can still reverse your withdrawal. I thought, well, they might say the truth. So I wrote to them and said, ok, ignore my previous e-mails, reverse my withdrawal again. But I got a reply saying that they cannot reverse it, and they procceded my withdrawal.
Perhaps I did not descreibe with 100% accuracy the events, I cannot recall and describe with detail everything, but the above description is very-very close to what happened. I dont know yet if they paid me, as I have to wait for the next credit card statement.
In another casino I dont want to name yet (as the withdrawal is still on the run, lol), they cancelled the withdrawals due to identification documants, "authorisation form", etc required, but never notified me that my withdrwals were cancelled. This casino had informed me that they want the authorization form, but I had to enter the casino and see that my withdrawals were cancelled. Shouldnt had notified me that they were cancelled? Ok, they might be right, BUT their sister casino, without ever mentioning anything that documentation is required, they set my withdrwals "in process" for about a couple of weeks. I had to contact them and ask: "Do you require any documantation to process my withdrawals?" they replied yes. I sent both casinos my documents, and aksed them to notify me when everything is ok. The said they will...
Yes, man, they will find any excuse to refuse or delay even a 25 euro withdrawal.