Baptism by Fire - success All British Casino - Welcome to Baptism By Fire

[JaneAir]

Hi hoff1985,

Thanks for the feedback. Usually the welcome bonus is only available to UK based players as stated in the T&Cs, you are correct.

However we have just made the welcome bonus available for all players who come via Casinomeister. So you are now eligible for it. So feel free to click on the link provided, make an account, deposit and get the bonus, to try out our casino.

Ryan

oh, these are really great news! thanks, team!):notworthy

 

[The Dude]

Just checking to see how things are going here - seems that this thread has quieted down a little.

As far as I can tell, things seems to be going ok. What say you?

 

[shapesy]

Made a small w/d 8am yesterday and nearly 1pm the today it is still pending got on to live chat who sorted it and said i will most prob receive the money today which wont happen (back to card) Why in this day and age do some casinos still have a pending stage after a w/d or is that a stupid question

 

[Jono777]

Update:

I am now receiving your e-mails Ryan, thanks for sorting it!

 

[RyanABC - retired]

Made a small w/d 8am yesterday and nearly 1pm the today it is still pending got on to live chat who sorted it and said i will most prob receive the money today which wont happen (back to card) Why in this day and age do some casinos still have a pending stage after a w/d or is that a stupid question

Hi Shapesy,

Apologies for the delay in your payment. Hopefully that has been sorted now and your well deserved winnings are on their way make to you.

With regards to why this process is in place, is down to resources. As a relatively small platform we don't have the system in place or the man power to process these any quicker. However as we grow this is one element of the customer experience we will look to improve as we can. Hope you join us for the ride.

Thank you for playing at our casino, I hope you enjoyed your experience. Guessing by the fact you are withdrawing I think it safe to assume that you did.

All the best,
Ryan

 

[RyanABC - retired]

Update:

I am now receiving your e-mails Ryan, thanks for sorting it!

No problem jonmincher, that is what I am here for.

Hope you are enjoying some of our promotions this weekend.

All the best,
Ryan

 

[datshowiwoll]

Hi Shapesy,

Apologies for the delay in your payment. Hopefully that has been sorted now and your well deserved winnings are on their way make to you.

With regards to why this process is in place, is down to resources. As a relatively small platform we don't have the system in place or the man power to process these any quicker. However as we grow this is one element of the customer experience we will look to improve as we can. Hope you join us for the ride.

Thank you for playing at our casino, I hope you enjoyed your experience. Guessing by the fact you are withdrawing I think it safe to assume that you did.

All the best,
Ryan

It's great that you intend to address this pending period as I'm sure it puts some people off depositing. The other small thing that perhaps you could look at in the future is the loyalty scheme, as a low roller I mainly deposit between £20-£50, that would be a lot of losing deposits before I could cash in my loyalty. (Which disappears if I withdraw) Maybe it could be cashed in when it reaches a pound or two?

There's lots to like about All British, regular promotions with reasonable wagering, great CS, and, I have not been disconnected from a game there. Really enjoy playing there and feel safe that I will be paid.
Deserve to be accredited IMHO.

 

[RyanABC - retired]

It's great that you intend to address this pending period as I'm sure it puts some people off depositing. The other small thing that perhaps you could look at in the future is the loyalty scheme, as a low roller I mainly deposit between £20-£50, that would be a lot of losing deposits before I could cash in my loyalty. (Which disappears if I withdraw) Maybe it could be cashed in when it reaches a pound or two?

There's lots to like about All British, regular promotions with reasonable wagering, great CS, and, I have not been disconnected from a game there. Really enjoy playing there and feel safe that I will be paid.
Deserve to be accredited IMHO.

Hi datshowiwoll,

Thank you for the positive feedback. It's great that you think we deserve the accreditation, much appreciated!

With regards to the loyalty scheme, I have passed your feedback on. Again, like the withdrawals as we develop this will be another facility we will look to factor in to improve the customer experience.

Worth noting that as we grow, we will look to add these extra improvements. However we aim to keep all the plus points that will get us there. Such as personable customer support, reliability and engaging promotions.

All the best,
Ryan

 

[shereelim13]

Hi,

I am a new member here. I have a complaint against All British Casino, their support team have stated their stance is final. I have read the forum rules and have sent the representative, "RyanABC" a Private Message.

shereelim13

 

[mac72]

Hi,

I am a new member here. I have a complaint against All British Casino, their support team have stated their stance is final. I have read the forum rules and have sent the representative, "RyanABC" a Private Message.

shereelim13

could you tell us a bit more maybe????

 

[shereelim13]

Of course! My understanding is to contact the representative privately first. I will be sure to update you when this has been resolved.

 

[RyanABC - retired]

Hi,

I am a new member here. I have a complaint against All British Casino, their support team have stated their stance is final. I have read the forum rules and have sent the representative, "RyanABC" a Private Message.

shereelim13

HI shereelim13,

I have just responded with an outcome from the escalation I raised.

I hope this explains the matter at hand.

Many thanks
Ryan

 

[shereelim13]

Hi Ryan,

I don't agree with your assessment of the situation. My understanding of the forum rules is that complaints must be posted in the complaints section of the forum. I have done this, you can find the post here: https://www.casinomeister.com/forums/threads/all-british-casino-deposit-witheld.72507/?t=72507

 

[vinylweatherman]

Hi Ryan,

I don't agree with your assessment of the situation. My understanding of the forum rules is that complaints must be posted in the complaints section of the forum. I have done this, you can find the post here: https://www.casinomeister.com/forums/threads/all-british-casino-deposit-witheld.72507/?t=72507

Which is where my views are to be found. A VERY disappointing outcome indeed for a casino seeking accreditation.

The norm in such situations, even in the bad old days, was that the casino would return the deposit to the player, void the winnings, and often close the account. The better ones would reset the balance to the beginning and offer the player the chance to "try again", still the same as voiding the winnings, but not presented in such a negative manner to the player.

For casinos, confiscating deposits can be dangerous as the player could pursue the matter via their bank, and under such circumstances would usually win, even though they would get banned from here. This is why even the worst rogues tend to return deposits when showing a player to the door. Voiding winnings is safe from the casino's point of view because this isn't something that can be pursued via the bank by the player.

In the UK, we have consumer protection laws, which now apply to UKGC licenced online casinos, including one that broadly states that the consumer "must be treated fairly" in how terms are interpreted and applied. In this case, a selective approach has been used in order to allow the casino to "win" the deposit, whilst voiding the players' bets that lead to the overall winning balance which was confiscated.

It's how a judge will view such an interpretation when viewed in the context of the Consumer protection legislation that matters, not what the casino or it's primary licencing jurisdiction says it can get away with.

 

[lockinlove]

Give him back his deposit please. You know its not right to take his own money because he breached the $5 max bet rule. You take the winnings back but not the deposit too.

This really isnt even a case of freerolling a player, I look at it as outright stealing.

 

[shereelim13]

Give him back his deposit please. You know its not right to take his own money because he breached the $5 max bet rule. You take the winnings back but not the deposit too.

This really isnt even a case of freerolling a player, I look at it as outright stealing.

I'm female, but an easy mistake to make Thanks for your opinion.

 

[lockinlove]

I'm female, but an easy mistake to make Thanks for your opinion.

Oops

edited post due to new details coming out

 

[lockinlove]

HI shereelim13,

I have just responded with an outcome from the escalation I raised.

I hope this explains the matter at hand.

Many thanks
Ryan

In the future please respond in public when being called out in public. You basically didnt defend yourself and therefore everyone assumed we got the full story.

She lost her deposit. Dipped into bonus funds then breached the terms. Alot different from the story we got.

 

[RyanABC - retired]

In the future please respond in public when being called out in public. You basically didnt defend yourself and therefore everyone assumed we got the full story.

She lost her deposit. Dipped into bonus funds then breached the terms. Alot different from the story we got.

Hi lockinlove,

Your final assessment of the situation is correct.

However just a quick note, if someone asks a question publicly I am more than happy to respond publicly. However the query you quoted me on, the initial inquiry was made via private message. So out of respect to the forum member I responded privately. Only then afterwards the forum member made the issue public in a separate thread which they posted the link to. At this point my colleague Jan responded publicly whilst I was on holiday.

Thank you for your concern about defending ourselves and your understanding of the way the bonus procedure works.

Many thanks,
Ryan

 

[RyanABC - retired]

New Site Launch

Hi Everyone, hope you are all well.

We have some excellent and exciting news at All British Casino. We have just launched our new site. You can check it out at the same link that Bryan supplied at the start of the BBF thread.

What does this mean?
The All British Casino now has a fantastic new design and layout. Making it an even more enjoyable place to be and much easier to navigate.
On top of this the new site is now fully responsive across all platforms. Meaning that it is even quicker and more efficient across mobile and tablet devices.

To celebrate this momentous occasion in All British Casino history we have increased our welcome package. New customers will now receive a match bonus of 100% up to £100, plus 100 free spins on either Aloha, Starburst or Pyramid; Quest for Immortality slots games.

Please note, that usually the welcome bonus is only available for UK players. However we did open this up for all players from Casinomeister previously. This time round is no exception. All Players from Casinomeister are eligible for the match bonus and free spins, regardless of whether they are UK based or not.

However the good news doesn't stop there! Coming very shortly we will be adding a new game provider for all our players to enjoy and experience. Please keep your eye on the new All British Casino site and Casinomeister for future updates.

We would like all players, old and new, to check out the casino and post some reviews and comments here about what you think.

All the best,
Ryan

 

[Jono777]

...and to celebrate this momentous occasion, all existing members who have made deposits in the past.................

Look forward to the new provider and hopefully an improvement on offers for existing players. You have a lot of competition out there and I would love to see you do well, but 25% deposit matches and FS offers which do not carry much value will not cut it.

Not an attack, love your casino but as they say honesty is best and as an experienced player I can over valuable feedback, both positive and constructive.

 

[chris87]

After saying earlier in the thread that I was thinking of calling it a day at this casino as I didn't seem to be able to win, I did persevere and had a good win on Friday evening. It still hasn't been processed as of this morning though. CS are saying withdrawals are only processed Monday to Friday. I guess this means office hours as my withdrawal was made on a Friday, albeit after 5.pm UK time.

One good feature however was that even though I'd taken a 25% deposit bonus I was allowed to forfeit the bonus and withdraw as I hadn't touched any of the bonus money, CS were very helpful in this.

Chris

 

[RyanABC - retired]

...and to celebrate this momentous occasion, all existing members who have made deposits in the past.................

Look forward to the new provider and hopefully an improvement on offers for existing players. You have a lot of competition out there and I would love to see you do well, but 25% deposit matches and FS offers which do not carry much value will not cut it.

Not an attack, love your casino but as they say honesty is best and as an experienced player I can over valuable feedback, both positive and constructive.

Hi jonmincher,

Apologies for the delayed response, thought I had posted.

The new game provider will definitely improve the casino yet again. We are very excited about it.

I appreciate the well wishes and I have passed on your feedback regarding improving promotions for existing players. It's all valued and constructive feedback from a valued player, so it will be taken into account.

All the best,
Ryan

 

[RyanABC - retired]

After saying earlier in the thread that I was thinking of calling it a day at this casino as I didn't seem to be able to win, I did persevere and had a good win on Friday evening. It still hasn't been processed as of this morning though. CS are saying withdrawals are only processed Monday to Friday. I guess this means office hours as my withdrawal was made on a Friday, albeit after 5.pm UK time.

One good feature however was that even though I'd taken a 25% deposit bonus I was allowed to forfeit the bonus and withdraw as I hadn't touched any of the bonus money, CS were very helpful in this.

Chris

Hi Chris,

I am glad that you came back to give us another go. I am even happier to hear that you had a good win!

Further to this, thank you for the positive feedback around your customer support experience and our bonus terms.

I hope your withdraw has been processed and that your whole experience at the new All British Casino was a good one.

Many thanks,
Ryan

 

[chris87]

Thanks Ryan.

Yes my withdrawal was processed by close of business on Monday and in my account today. Not the quickest from a withdrawal on Friday evening, but there are slower out there! The main thing is that the money was received of course, so a good experience in the end.

Chris

 

[RyanABC - retired]

Champions League Final Giveaway

Hi Everyone,

Just wanted to let everyone know that we are running and awesome promotion at All British Casino. Where one lucky customer can win two tickets, all expenses paid, VIP, to the Champions League final at the end of May.

Please go to our site via the link Bryan provided on the initial post and make you way to the NEWS & PROMOTIONS section for more details.

It's a fantastic prize worth £12,000, plus there will be runners up cash prizes.

See you in Milan, ciao!
Ryan

 

[aceking123]

Hi signed up on monday i do believe , already run into a problem , haven't made a deposit there as i wanted my photo id & home address verified before any deposits are made , spoken with live chat for where to send in docs etc etc , ( good service ) but alas they will not verify my account until i make a deposit although docs don't need to be sorted yet informed from them, first casino i've played at to where i i cannot have my id docs verified before i make a deposit.

maybe the rep can clarify why i need to make a deposit to get my account sorted , just by sending in these docs ,they then can see that all stuff matches hence there isnt going to be any problems with matching details when i do finally make a deposit.

 

[RyanABC - retired]

Hi signed up on monday i do believe , already run into a problem , haven't made a deposit there as i wanted my photo id & home address verified before any deposits are made , spoken with live chat for where to send in docs etc etc , ( good service ) but alas they will not verify my account until i make a deposit although docs don't need to be sorted yet informed from them, first casino i've played at to where i i cannot have my id docs verified before i make a deposit.

maybe the rep can clarify why i need to make a deposit to get my account sorted , just by sending in these docs ,they then can see that all stuff matches hence there isnt going to be any problems with matching details when i do finally make a deposit.

Hi mrjones,

Whilst I am glad you received some good service and were looking to play at our new and improve casino, I apologist that you didn't receive the outcome you were looking for.

In line with out licensing we do take our verification process very seriously and appreciate your willingness to get this process done before you deposit.

However I would not like to comment further without having your account looked into and the chat log inspected. To do this can you please private message me you email address so that we can look into this for you.

Many thanks,
Ryan

 

[aceking123]

Hi mrjones,

Whilst I am glad you received some good service and were looking to play at our new and improve casino, I apologist that you didn't receive the outcome you were looking for.

In line with out licensing we do take our verification process very seriously and appreciate your willingness to get this process done before you deposit.

However I would not like to comment further without having your account looked into and the chat log inspected. To do this can you please private message me you email address so that we can look into this for you.

Many thanks,
Ryan

Hi Ryan many thanks for adding , yes no problem i shall pm you )

PM sent with e mails from your casino )

 

[spintee]

I am absolutely knackered, Its like I have been run over by a dozen tanks, Not stooped for days and bones and muscles are aching, Just had a hot bath and about to commence play,

Was going to have a small deposit to try my luck but whats the rules on first deposit, I see two rules

Bonus page, 2nd line from top::: To receive this bullishly British welcome bonus package you must be living in the the United Kingdom and deposit a minimum of £20

Rule 2::: The minimum deposit requirement is £10 to be included for our welcome, deposit and reload bonuses.

So what is it guys ? Min Depo

 

[RyanABC - retired]

I am absolutely knackered, Its like I have been run over by a dozen tanks, Not stooped for days and bones and muscles are aching, Just had a hot bath and about to commence play,

Was going to have a small deposit to try my luck but whats the rules on first deposit, I see two rules

Bonus page, 2nd line from top::: To receive this bullishly British welcome bonus package you must be living in the the United Kingdom and deposit a minimum of £20

Rule 2::: The minimum deposit requirement is £10 to be included for our welcome, deposit and reload bonuses.

So what is it guys ? Min Depo

Hi spintee,

Thank you for checking out our casino with a view to giving us a go.

Let me clarify, £10 deposit is the minimum amount needed in order to activate any match bonus, such as the welcome bonus which is 100% up to £100.

However to redeem the whole welcome package (forementioend welcome bonus and 100 free spins) you need to deposit a minimum of £20.

Welcome package and welcome bonus are not the same thing.

I hope this clarifies the situation.

If you need any more assistance, please let me know.

All the best
Ryan

 

[spintee]

Hi spintee,

Thank you for checking out our casino with a view to giving us a go.

Let me clarify, £10 deposit is the minimum amount needed in order to activate any match bonus, such as the welcome bonus which is 100% up to £100.

However to redeem the whole welcome package (forementioend welcome bonus and 100 free spins) you need to deposit a minimum of £20.

Welcome package and welcome bonus are not the same thing.

I hope this clarifies the situation.

If you need any more assistance, please let me know.

All the best
Ryan

Great stuff, I did have a brain wave after I done the post that it worked that way, Also just spotted the min depo £20 for the free spins, I been gambling long enough to of relise this, My bad,

But yes am going to give a try at some point, I do love it when the deposited funds are not locked in,

 

[RyanABC - retired]

Great stuff, I did have a brain wave after I done the post that it worked that way, Also just spotted the min depo £20 for the free spins, I been gambling long enough to of relise this, My bad,

But yes am going to give a try at some point, I do love it when the deposited funds are not locked in,

Excellent, glad I could help.

That is one of the best features about our bonuses, that it wont tie in your real funds just in case you get a big win before wagering the bonus.

Hope that when you do decide to play that you have a good experience. If you do deposit before Sunday, check out the Surprise Spins Sunday promotion. You will be entitled to free spins, this week on the new game Jimi Hendrix!

All the best,
Ryan

 

[The Dude]

Okay! Me thinks they are good to go.

Welcome to the Accredited Casino section.

 

[RyanABC - retired]

Okay! Me thinks they are good to go.

Welcome to the Accredited Casino section.

Thank you very much Bryan, and thank you to everyone who has passed on some feedback and contributed.

We have taken into account all the feedback we received and will use it for future developments and adjustments.

Today marks a fantastic landmark in the development and journey of the All British Casino. It's been emotional.

Ryan

 

[spintee]

Thank you very much Bryan, and thank you to everyone who has passed on some feedback and contributed.

We have taken into account all the feedback we received and will use it for future developments and adjustments.

Today marks a fantastic landmark in the development and journey of the All British Casino. It's been emotional.

Ryan

Well done, Always good to have casino added to the list, Please stick around on the forum, Alot of sites get the all clear and than we do not hear much or any think from the reps, Unsure if they got the sack after the hard work they put in but they do seem to be on the quiet side once in,

It goes along way to know reps are about, I did message Jan to see if signed up but I was not and all good to go my self, Reason I message her was for some reason I clicked on an link I think in this thread but the thread was old skool but got a quick reply nether the less,

I know for a fact I have checked the sister sites out in the past but I do not think I signed up,

Again well done and free spins all round (Only Joking)

 

[shapesy]

what score did ABC achieve anyone know? thanks

 

[L&L-Jan]

Well done Ryan but your work has just started

Let's start a challenge for CM members with a free spins race or something else thats fun

 

[Jono777]

Well done Jan, Ryan and the team at ABC (such lovely chat agents btw)

Well deserved!

Jon

 

[spintee]

Well done Ryan but your work has just started

Let's start a challenge for CM members with a free spins race or something else thats fun

LoL you get him the kicked b4 he started, Handing out the freebies
All goes down well here. A race or something As long as free spins are mentioned

 

[nutnut]

I've seen some sites sa if you sign up through their link you get 100 free no deposit spins on starburst, is this true as doesn't take you to a special page to sign up or is it bull?

 

[RyanABC - retired]

I've seen some sites sa if you sign up through their link you get 100 free no deposit spins on starburst, is this true as doesn't take you to a special page to sign up or is it bull?

Hi nutnut,

We offer many different promotions through various affiliate sites.

In respect to casinomeister can you please forward the site you have seen this offer on via PM and I will let you know if it is genuine.

Many thanks,
Ryan

 

[aceking123]

Shafted again from another online casino that does not trust its players again live roulette from gaming provider NETENT auto roulette, bets placed bet won no pay ,to be told i had only placed two bets , infact three bets were placed , handling not good in my book , just the run of the mill crap even after requesting player logs from netent ,the bet in question isn't even showing.

Again you wonder to why players get so pi$$ed off we are not thousands infact its only £108 pounds but again , unless your recording all your play they will not believe you.

Account closed

Never rule out that sometimes players are correct in which they are seeing on screen.

 

[Jono777]

Shafted again from another online casino that does not trust its players again live roulette from gaming provider NETENT auto roulette, bets placed bet won no pay ,to be told i had only placed two bets , infact three bets were placed , handling not good in my book , just the run of the mill crap even after requesting player logs from netent ,the bet in question isn't even showing.

Again you wonder to why players get so pi$$ed off we are not thousands infact its only £108 pounds but again , unless your recording all your play they will not believe you.

Account closed

Never rule out that sometimes players are correct in which they are seeing on screen.

Only!! - That is FIVE deposits for me and its not just the cash its the principal.

Quite probable that ABC are not at fault and these type of scenarios are out of their control from a game log point of view.

I would however not let this lie and get Jan or Ryan to push this some more with Netent, no way I'd taking it lying down.

Good Luck

 

[DANB9191]

I'm no longer with these due to controling my online gambling.. I went crazy closing a lot of online accounts and sadly closed my account with All British Casino but they are nice with bonuses and free spins Nothing bad to say about them!

 

[RyanABC - retired]

Shafted again from another online casino that does not trust its players again live roulette from gaming provider NETENT auto roulette, bets placed bet won no pay ,to be told i had only placed two bets , infact three bets were placed , handling not good in my book , just the run of the mill crap even after requesting player logs from netent ,the bet in question isn't even showing.

Again you wonder to why players get so pi$$ed off we are not thousands infact its only £108 pounds but again , unless your recording all your play they will not believe you.

Account closed

Never rule out that sometimes players are correct in which they are seeing on screen.

Hi mrjones,

I am sorry to hear about your negative experience at All British Casino. We strive to keep all players happy.

As per your engagement with our support team, we have looked into this matter and the appropriate games logs. We are happy with the resolution that we have previously communicated to yourself via the support team. We have to go with what is clear on the game logs. Once again we are satisfied with the outcome to your query and believe it was dealt with in a professional and efficient manner. If you would like to take this matter further, our customer support team have advised you of the process.

All the best,
Ryan

 

[aceking123]

Hi mrjones,

I am sorry to hear about your negative experience at All British Casino. We strive to keep all players happy.

As per your engagement with our support team, we have looked into this matter and the appropriate games logs. We are happy with the resolution that we have previously communicated to yourself via the support team. We have to go with what is clear on the game logs. Once again we are satisfied with the outcome to your query and believe it was dealt with in a professional and efficient manner. If you would like to take this matter further, our customer support team have advised you of the process.

All the best,
Ryan

Same bollocks to be frank & pretty much somes up so called online live games . i know 100% what i had seen on my screen , taking the matter further , i've stated to your support many times now as to what number came in before number 21 , it was 30red , sick of this to be honest , shafting players & no it is not to do with losing . fact is there is a problem & your telling me otherwise.

 

[aceking123]

Only!! - That is FIVE deposits for me and its not just the cash its the principal.

Quite probable that ABC are not at fault and these type of scenarios are out of their control from a game log point of view.

I would however not let this lie and get Jan or Ryan to push this some more with Netent, no way I'd taking it lying down.

Good Luck

John there's little point im a liar in there eyes & there still stating two bets were placed not the case its three.

 

[spintee]

Same bollocks to be frank & pretty much somes up so called online live games . i know 100% what i had seen on my screen , taking the matter further , i've stated to your support many times now as to what number came in before number 21 , it was 30red , sick of this to be honest , shafting players & no it is not to do with losing . fact is there is a problem & your telling me otherwise.

Jonesy, I been getting shafted for years mate & not talking about the back box here, I do not know exactly what your been told but I have swore blind that things have happened but been in the wrong, But also been blatantly lied to also,

But I believe as a paying customer if you think you been done in than them logs should be sent ASAP, Also as you pointed out we shouldn't bee needing to record every move we make but it seems it is a must now days when playing online,

Its frustrating trying to talk to alot of customer service, Especially when most have probably never played an online casino

 

[spintee]

Hi spintee,

Thank you for checking out our casino with a view to giving us a go.

Let me clarify, £10 deposit is the minimum amount needed in order to activate any match bonus, such as the welcome bonus which is 100% up to £100.

However to redeem the whole welcome package (forementioend welcome bonus and 100 free spins) you need to deposit a minimum of £20.

Welcome package and welcome bonus are not the same thing.

I hope this clarifies the situation.

If you need any more assistance, please let me know.

All the best
Ryan

I had a bash, managed a small withdraw to test the waters but its sitting there in limb, Unsure if need documents etc? One thing I hate is waiting a few days than being asked, Unsure if this will be the case

I actually withdrawn from a new playing site the other day and instant email about withdraw and than said about docs, So they gave me fair warning albeit I may of not needed to send,

All games running smooth and easy to navigate, One thing I noticed is that blue bar at the bottom blocking the game, there should be an option to hide this,