Baptism by Fire - success All British Casino - Welcome to Baptism By Fire

[JaneAir]

Hi hoff1985,

Thanks for the feedback. Usually the welcome bonus is only available to UK based players as stated in the T&Cs, you are correct.

However we have just made the welcome bonus available for all players who come via Casinomeister. So you are now eligible for it. So feel free to click on the link provided, make an account, deposit and get the bonus, to try out our casino.

Ryan

oh, these are really great news! thanks, team!):notworthy

 

[Casinomeister]

Just checking to see how things are going here - seems that this thread has quieted down a little.

As far as I can tell, things seems to be going ok. What say you?

 

[shapesy]

Made a small w/d 8am yesterday and nearly 1pm the today it is still pending got on to live chat who sorted it and said i will most prob receive the money today which wont happen (back to card) Why in this day and age do some casinos still have a pending stage after a w/d or is that a stupid question

 

[Jono777]

Update:

I am now receiving your e-mails Ryan, thanks for sorting it!

 

[RyanABC - retired]

Made a small w/d 8am yesterday and nearly 1pm the today it is still pending got on to live chat who sorted it and said i will most prob receive the money today which wont happen (back to card) Why in this day and age do some casinos still have a pending stage after a w/d or is that a stupid question

Hi Shapesy,

Apologies for the delay in your payment. Hopefully that has been sorted now and your well deserved winnings are on their way make to you.

With regards to why this process is in place, is down to resources. As a relatively small platform we don't have the system in place or the man power to process these any quicker. However as we grow this is one element of the customer experience we will look to improve as we can. Hope you join us for the ride.

Thank you for playing at our casino, I hope you enjoyed your experience. Guessing by the fact you are withdrawing I think it safe to assume that you did.

All the best,
Ryan

 

[RyanABC - retired]

Update:

I am now receiving your e-mails Ryan, thanks for sorting it!

No problem jonmincher, that is what I am here for.

Hope you are enjoying some of our promotions this weekend.

All the best,
Ryan

 

[datshowiwoll]

Hi Shapesy,

Apologies for the delay in your payment. Hopefully that has been sorted now and your well deserved winnings are on their way make to you.

With regards to why this process is in place, is down to resources. As a relatively small platform we don't have the system in place or the man power to process these any quicker. However as we grow this is one element of the customer experience we will look to improve as we can. Hope you join us for the ride.

Thank you for playing at our casino, I hope you enjoyed your experience. Guessing by the fact you are withdrawing I think it safe to assume that you did.

All the best,
Ryan

It's great that you intend to address this pending period as I'm sure it puts some people off depositing. The other small thing that perhaps you could look at in the future is the loyalty scheme, as a low roller I mainly deposit between £20-£50, that would be a lot of losing deposits before I could cash in my loyalty. (Which disappears if I withdraw) Maybe it could be cashed in when it reaches a pound or two?

There's lots to like about All British, regular promotions with reasonable wagering, great CS, and, I have not been disconnected from a game there. Really enjoy playing there and feel safe that I will be paid.
Deserve to be accredited IMHO.

 

[RyanABC - retired]

It's great that you intend to address this pending period as I'm sure it puts some people off depositing. The other small thing that perhaps you could look at in the future is the loyalty scheme, as a low roller I mainly deposit between £20-£50, that would be a lot of losing deposits before I could cash in my loyalty. (Which disappears if I withdraw) Maybe it could be cashed in when it reaches a pound or two?

There's lots to like about All British, regular promotions with reasonable wagering, great CS, and, I have not been disconnected from a game there. Really enjoy playing there and feel safe that I will be paid.
Deserve to be accredited IMHO.

Hi datshowiwoll,

Thank you for the positive feedback. It's great that you think we deserve the accreditation, much appreciated!

With regards to the loyalty scheme, I have passed your feedback on. Again, like the withdrawals as we develop this will be another facility we will look to factor in to improve the customer experience.

Worth noting that as we grow, we will look to add these extra improvements. However we aim to keep all the plus points that will get us there. Such as personable customer support, reliability and engaging promotions.

All the best,
Ryan

 

[shereelim13]

Hi,

I am a new member here. I have a complaint against All British Casino, their support team have stated their stance is final. I have read the forum rules and have sent the representative, "RyanABC" a Private Message.

shereelim13

 

[mac72]

Hi,

I am a new member here. I have a complaint against All British Casino, their support team have stated their stance is final. I have read the forum rules and have sent the representative, "RyanABC" a Private Message.

shereelim13

could you tell us a bit more maybe????

 

[shereelim13]

Of course! My understanding is to contact the representative privately first. I will be sure to update you when this has been resolved.

 

[RyanABC - retired]

Hi,

I am a new member here. I have a complaint against All British Casino, their support team have stated their stance is final. I have read the forum rules and have sent the representative, "RyanABC" a Private Message.

shereelim13

HI shereelim13,

I have just responded with an outcome from the escalation I raised.

I hope this explains the matter at hand.

Many thanks
Ryan

 

[shereelim13]

Hi Ryan,

I don't agree with your assessment of the situation. My understanding of the forum rules is that complaints must be posted in the complaints section of the forum. I have done this, you can find the post here: https://www.casinomeister.com/forums/threads/all-british-casino-deposit-witheld.72507/?t=72507

 

[vinylweatherman]

Hi Ryan,

I don't agree with your assessment of the situation. My understanding of the forum rules is that complaints must be posted in the complaints section of the forum. I have done this, you can find the post here: https://www.casinomeister.com/forums/threads/all-british-casino-deposit-witheld.72507/?t=72507

Which is where my views are to be found. A VERY disappointing outcome indeed for a casino seeking accreditation.

The norm in such situations, even in the bad old days, was that the casino would return the deposit to the player, void the winnings, and often close the account. The better ones would reset the balance to the beginning and offer the player the chance to "try again", still the same as voiding the winnings, but not presented in such a negative manner to the player.

For casinos, confiscating deposits can be dangerous as the player could pursue the matter via their bank, and under such circumstances would usually win, even though they would get banned from here. This is why even the worst rogues tend to return deposits when showing a player to the door. Voiding winnings is safe from the casino's point of view because this isn't something that can be pursued via the bank by the player.

In the UK, we have consumer protection laws, which now apply to UKGC licenced online casinos, including one that broadly states that the consumer "must be treated fairly" in how terms are interpreted and applied. In this case, a selective approach has been used in order to allow the casino to "win" the deposit, whilst voiding the players' bets that lead to the overall winning balance which was confiscated.

It's how a judge will view such an interpretation when viewed in the context of the Consumer protection legislation that matters, not what the casino or it's primary licencing jurisdiction says it can get away with.

 

[lockinlove]

Give him back his deposit please. You know its not right to take his own money because he breached the $5 max bet rule. You take the winnings back but not the deposit too.

This really isnt even a case of freerolling a player, I look at it as outright stealing.

 

[shereelim13]

Give him back his deposit please. You know its not right to take his own money because he breached the $5 max bet rule. You take the winnings back but not the deposit too.

This really isnt even a case of freerolling a player, I look at it as outright stealing.

I'm female, but an easy mistake to make Thanks for your opinion.

 

[lockinlove]

I'm female, but an easy mistake to make Thanks for your opinion.

Oops

edited post due to new details coming out

 

[lockinlove]

HI shereelim13,

I have just responded with an outcome from the escalation I raised.

I hope this explains the matter at hand.

Many thanks
Ryan

In the future please respond in public when being called out in public. You basically didnt defend yourself and therefore everyone assumed we got the full story.

She lost her deposit. Dipped into bonus funds then breached the terms. Alot different from the story we got.

 

[RyanABC - retired]

In the future please respond in public when being called out in public. You basically didnt defend yourself and therefore everyone assumed we got the full story.

She lost her deposit. Dipped into bonus funds then breached the terms. Alot different from the story we got.

Hi lockinlove,

Your final assessment of the situation is correct.

However just a quick note, if someone asks a question publicly I am more than happy to respond publicly. However the query you quoted me on, the initial inquiry was made via private message. So out of respect to the forum member I responded privately. Only then afterwards the forum member made the issue public in a separate thread which they posted the link to. At this point my colleague Jan responded publicly whilst I was on holiday.

Thank you for your concern about defending ourselves and your understanding of the way the bonus procedure works.

Many thanks,
Ryan

 

[RyanABC - retired]

New Site Launch

Hi Everyone, hope you are all well.

We have some excellent and exciting news at All British Casino. We have just launched our new site. You can check it out at the same link that Bryan supplied at the start of the BBF thread.

What does this mean?
The All British Casino now has a fantastic new design and layout. Making it an even more enjoyable place to be and much easier to navigate.
On top of this the new site is now fully responsive across all platforms. Meaning that it is even quicker and more efficient across mobile and tablet devices.

To celebrate this momentous occasion in All British Casino history we have increased our welcome package. New customers will now receive a match bonus of 100% up to £100, plus 100 free spins on either Aloha, Starburst or Pyramid; Quest for Immortality slots games.

Please note, that usually the welcome bonus is only available for UK players. However we did open this up for all players from Casinomeister previously. This time round is no exception. All Players from Casinomeister are eligible for the match bonus and free spins, regardless of whether they are UK based or not.

However the good news doesn't stop there! Coming very shortly we will be adding a new game provider for all our players to enjoy and experience. Please keep your eye on the new All British Casino site and Casinomeister for future updates.

We would like all players, old and new, to check out the casino and post some reviews and comments here about what you think.

All the best,
Ryan

 

[Jono777]

...and to celebrate this momentous occasion, all existing members who have made deposits in the past.................

Look forward to the new provider and hopefully an improvement on offers for existing players. You have a lot of competition out there and I would love to see you do well, but 25% deposit matches and FS offers which do not carry much value will not cut it.

Not an attack, love your casino but as they say honesty is best and as an experienced player I can over valuable feedback, both positive and constructive.

 

[chris87]

After saying earlier in the thread that I was thinking of calling it a day at this casino as I didn't seem to be able to win, I did persevere and had a good win on Friday evening. It still hasn't been processed as of this morning though. CS are saying withdrawals are only processed Monday to Friday. I guess this means office hours as my withdrawal was made on a Friday, albeit after 5.pm UK time.

One good feature however was that even though I'd taken a 25% deposit bonus I was allowed to forfeit the bonus and withdraw as I hadn't touched any of the bonus money, CS were very helpful in this.

Chris

 

[RyanABC - retired]

...and to celebrate this momentous occasion, all existing members who have made deposits in the past.................

Look forward to the new provider and hopefully an improvement on offers for existing players. You have a lot of competition out there and I would love to see you do well, but 25% deposit matches and FS offers which do not carry much value will not cut it.

Not an attack, love your casino but as they say honesty is best and as an experienced player I can over valuable feedback, both positive and constructive.

Hi jonmincher,

Apologies for the delayed response, thought I had posted.

The new game provider will definitely improve the casino yet again. We are very excited about it.

I appreciate the well wishes and I have passed on your feedback regarding improving promotions for existing players. It's all valued and constructive feedback from a valued player, so it will be taken into account.

All the best,
Ryan

 

[RyanABC - retired]

After saying earlier in the thread that I was thinking of calling it a day at this casino as I didn't seem to be able to win, I did persevere and had a good win on Friday evening. It still hasn't been processed as of this morning though. CS are saying withdrawals are only processed Monday to Friday. I guess this means office hours as my withdrawal was made on a Friday, albeit after 5.pm UK time.

One good feature however was that even though I'd taken a 25% deposit bonus I was allowed to forfeit the bonus and withdraw as I hadn't touched any of the bonus money, CS were very helpful in this.

Chris

Hi Chris,

I am glad that you came back to give us another go. I am even happier to hear that you had a good win!

Further to this, thank you for the positive feedback around your customer support experience and our bonus terms.

I hope your withdraw has been processed and that your whole experience at the new All British Casino was a good one.

Many thanks,
Ryan

 

[chris87]

Thanks Ryan.

Yes my withdrawal was processed by close of business on Monday and in my account today. Not the quickest from a withdrawal on Friday evening, but there are slower out there! The main thing is that the money was received of course, so a good experience in the end.

Chris