All British Casino - Very dodgy deposit limiting

[benmooe]

I can't quite believe this deposit limit rule

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I had a horrible run and was trying to self exclude too and their system kept coming back with an error so i've had to lock my account for 180 days.

 

[Tirilej]

They are smart. ''We'll help you but only as long as you lose. If you try to take our money we'll make sure that you'll be able to give them back to us.''

It should be put in their review to warn those who do try to limit their play.

 

[Nicola]

Used to have this issue at Redbet / WhiteBet... think it was fixed after Dunover raised with the rep.

Not sure if it breaks UKGC guidelines as when I asked them a while back they didn't know themselves

 

[lockinlove]

betsson does this too

 

[Tirilej]

betsson does this too

O yes, I remember we had a player here who had lost a lot there, around $120.000 I think it was. He managed to win some of it back and put in a limit just to not lose it all again. He did of course since the limit didn't work as he thought. He was angry at both himself and the casino and wanted it back.
Instead he ended up broke and banned from here.

So much for trying to be responsible.

 

[dunover]

Yep, the 'deposit limit' which is merely a disguised loss limit. This scam is STILL being implemented by accredited casinos??? Rogue behaviour IMO. No casino that does this should be accredited - a DEPOSIT LIMIT is exactly that: you set one for £100 say, and regardless of win, lose or draw that's ALL you can deposit in the given period, end of.

 

[JGslots]

They have a rep on here called Ryan. I'm sure he will clear things up. I, myself have never had any issues playing here whatsoever, hopefully this can be clarified now it's been brought to light again. How's Rhino treating you this weekend Dunover?

Rob

 

[nikantw]

I agree, it turns dep limit into lose limit. But I am afraid you won't find many government officials against it. The general idea between officials seems to be that winning is bad, and someone with a problem shouldn’t win. So I don’t think they mind if people lose their winnings back. They would probably say “good job, that will help you recover faster from your addiction”.

Casinos def don't have a problem if we lose the winnings back.

 

[steveh35]

They have a rep on here called Ryan. I'm sure he will clear things up. I, myself have never had any issues playing here whatsoever, hopefully this can be clarified now it's been brought to light again. How's Rhino treating you this weekend Dunover?

Rob

Dunover has become a BTG slot addict now, he seems to have put the rhino back into the jungle

 

[dunover]

Dunover has become a BTG slot addict now, he seems to have put the rhino back into the jungle

I've been a bit busy to tell ya all the truth, and yes BTG slots are high variance and as you all know I prefer that sort of slot But don't fear, Rhino will get a visit along with Bungle Dispirit etc. before next weekend!

 

[ReggieMac]

I've been a bit busy to tell ya all the truth, and yes BTG slots are high variance and as you all know I prefer that sort of slot But don't fear, Rhino will get a visit along with Bungle Dispirit etc. before next weekend!

"Bungle Disprit", love it! Bring on the "Bullshit Butterflies"

 

[RyanABC - retired]

Limits

Hello to everyone,

I will have this looked into on Monday and advise accordingly.

To the original poster, I will DM you for further details, as to why you couldn't self exclude.

Many thanks,
Ryan

 

[RyanABC - retired]

Depositing Limits

Hi all,

With regards to our depositing limits. Our limits system is clearly advertised on site prior to players registering or depositing at our casino, thus giving players an informed decision prior to playing at our casino.

In reference to the self exclusion issue, I have been informed that our SE function works correctly and has been doing so without issue in and around the time the initial poster wanted to SE. With other players able to perform this function with issue.

Many thanks,
Ryan

 

[Tirilej]

Hi all,

With regards to our depositing limits. Our limits system is clearly advertised on site prior to players registering or depositing at our casino, thus giving players an informed decision prior to playing at our casino.

In reference to the self exclusion issue, I have been informed that our SE function works correctly and has been doing so without issue in and around the time the initial poster wanted to SE. With other players able to perform this function with issue.

Many thanks,
Ryan

Maybe they are visible and very easy to find for anyone who read them to see if your rules are different than most. Unfortunately we have learned that a deposit limit should work as it does at most responsible casinos, that the amount we set will be honored.

You can clearly see how we as players feel about your limit system. We think it sucks! Still you want to keep it as it is and for the only reason as to have a chance to get the winnings back from the player. I guess the house edge isn't big enough.

Do you have any other option for a player who are afraid that he will lose their money back?

 

[dunover]

Hi all,

With regards to our depositing limits. Our limits system is clearly advertised on site prior to players registering or depositing at our casino, thus giving players an informed decision prior to playing at our casino.

In reference to the self exclusion issue, I have been informed that our SE function works correctly and has been doing so without issue in and around the time the initial poster wanted to SE. With other players able to perform this function with issue.

Many thanks,
Ryan

What, you mean this?

Responsible play results in excitement and fun:

All British Casino has been designed to be enjoyed as an entertaining experience and players should respect this and keep their wagers at an affordable level. Deposit limits have been set up so that players can adjust their own limits every day, week or month and can even opt out of playing for a period of time:
1.Lowering the deposit limit can be done by the player logging into their account and, visit the My Account section followed by the Responsible gaming section.
2.The player can also select a maximum figure that can be bet within a set timeframe.
3.There is an option to set a personal loss limit for a certain period of time.
4.Another option All British Casino gives players is to set a session timeframe to their chosen limit for a one day playing session. Players are notified when the time expires by an indicative pop up.
5.Players are given the option to take a break by using the timeout system setup by All British Casino. The timeout system allows you to access your account but blocks you from being able to deposit or wager. Furthermore if a timeout is set a player will not be contacted with offers.
6.Finally there is an option to Self Exclude which must be used if a player has the feeling that they have a problem or addiction with gambling.

Shouldn't you add to this " ....unless the player wins, whereby he/she can continue to deposit until they have finally lost the net amount of their deposit limit to our casino."

So you don't actually have a real deposit limit at all, just a loss limit listed twice and described two different ways which is a joke TBH.

Maybe we'll get a casino do this in the player's favour one day, say with monthly cash-out limits!! Just imagine "Players may not withdraw more than 10,000 in any 30 day rolling period but we will add the player's net losses to that figure: for example, the player is 4500 down in the stipulated period, they then may withdraw 14500"

Yeah, dream on folks!

As in the case of the 32red obstructive RG tools, casinos can take advantage of woolly UKGC wording to shaft the player and ensure maximum favour to themselves. Yes, they can get away with it for now but this BS is no different in intent to the 24-48 hours-pending AB impose too, again in place to enhance the chances of the player spending their winnings back.

The BDL (bogus deposit limit) is exactly the same as a pending period. No wonder so many players use the TAB facility so often with crap like this, same as Redbet used to pull (or still do?)

 

[colinsunderland]

Hi all,

With regards to our depositing limits. Our limits system is clearly advertised on site prior to players registering or depositing at our casino, thus giving players an informed decision prior to playing at our casino.

In reference to the self exclusion issue, I have been informed that our SE function works correctly and has been doing so without issue in and around the time the initial poster wanted to SE. With other players able to perform this function with issue.

Many thanks,
Ryan

So you checked in the office if it was ok to say, 'its on the site'? As that's all you've done Where exactly does it state that the limits are net deposits, not deposits, as you state it is clear, but I can't find it anywhere? The link in the OP just returns a blank page.

A deposit limit is not a deposit limit if you can DEPOSIT more than the LIMIT that has been set.

If I have a deposit limit of £100 a week, I deposit £100 on Monday, withdraw £1000 Monday night then deposit £1000 on Wednesday, my deposits total £1100, way above my £100 limit.

limit

noun
1.
a point or level beyond which something does not or may not extend or pass.
"the failure showed the limits of British power"
2.
a restriction on the size or amount of something permissible or possible.
"an age limit"

Please explain how your 'limits' fit in with the definition of limit?

 

[benmooe]

Just want to update, they found no problems with their self exclusion software despite me just trying to be helpful and telling them about what happened when i tried to self exclude. Kind of made to feel like an idiot for just trying to help out, my heart rate is through the roof after getting the response

Like, I know they can't refund money or anything, it's my fault for trying to chase losses but when i try to be genuinely polite and helpful, their response just made me out to be a liar rather than listening and seeing what happened.

Anyway, i ended up self excluding for 6 months as it was the only option that worked, i'm kinda glad i'm not going back there.

 

[philanderknox]

I had a crazy experience at Allbritish, not the same as yours, but in a similar vein, which, after numerous back and forths with the helpdesk, we put down to my wrong choice of browser; which may or maybe not have been the case; but reading your post has again made me dubious.

Could it be that when a dyed-in-the-wool online gambler complains, with cogent reasoning, they'll eventually capitulate, but the casual player will get stiffed, brushed off, lose interest and go away?

And you are expected to play through your deposit before they'll consider a payout, which is just friggin' ridiculous.

 

[vinylweatherman]

I had a crazy experience at Allbritish, not the same as yours, but in a similar vein, which, after numerous back and forths with the helpdesk, we put down to my wrong choice of browser; which may or maybe not have been the case; but reading your post has again made me dubious.

Could it be that when a dyed-in-the-wool online gambler complains, with cogent reasoning, they'll eventually capitulate, but the casual player will get stiffed, brushed off, lose interest and go away?

And you are expected to play through your deposit before they'll consider a payout, which is just friggin' ridiculous.

Bad programming by the platform provider.

 

[philanderknox]

Bad programming by the platform provider.

Yes, it turned out that they had recently introduced the Evolution Live casino platform and were still ironing out the bugs, but nonetheless, all the rules and hoops they put in the way are a bit of a turn off.