Baptism by Fire - success All Australian Casino is jumping into the Fire!

[philderby]

Ok, So I had a positive experience with All British casino so I decided to sign up here also. Created an account today and emailed my Docs to their support team to complete the KYC procedure.

Looking forward to having a little session here soon!

 

[philderby]

Just received an email from support, because I have an account at all British I wont be allowed to sign up here. Shame because they look like a nice casino to play at!

 

[Rogier-L&LEurope]

Just received an email from support, because I have an account at all British I wont be allowed to sign up here. Shame because they look like a nice casino to play at!

Hi philderby1,

Thank you for sharing your experience.

This is probably because you are a resident of the UK. Sorry for that.

Kind regards,

Roger

 

[philderby]

Hi philderby1,

Thank you for sharing your experience.

This is probably because you are a resident of the UK. Sorry for that.

Kind regards,

Roger

No problem at all Roger. Have a nice day.

 

[zazedac]

I played there over a long period of time however at one point they reset my limits then denied resetting them then booted me from
Casino when I questioned it?!!

 

[mina1929]

I am verified now

Made a $50 deposit no bonus $200 withdrawal to my Neteller so I will update when it reaches my account

Some of the games are different and had fun playing there and I will be back

 

[Rogier-L&LEurope]

I played there over a long period of time however at one point they reset my limits then denied resetting them then booted me from
Casino when I questioned it?!!

Hi zazedac,

Thank you for sharing your experience, could you be so kind to give me your email and username in a PM so I can look into it.

Kind regards,

Roger

 

[mina1929]

Thank you All Australian Casino, money is in my Neteller after about 5 hours, not bad for first withdrawal

 

[cnichas]

My experience

Well I have been playing with the L&L group for about a year now mainly at polder and all Irish casinos but started playing more frequently with all Australiaian for the AUD currency mainly and my experience has been pleasant at all of the casinos they own, my only issue is I find the cs a bit rude sometimes and also feel that they don't value regular players as well as some other casinos I have play with but in terms of fairness and trust they really do excell in
So In a nutshell they get two thumbs up from me

 

[dks17]

My withdrawal hit my account yesterday so happy days. Apparently the my account was verified the same day I sent my docs in and the withdrawal processed but for wgatever reason I didn't receive the email from them advising this ( checked my spam folder and wasn't in there either).

Roger and CS were really helpful in following up my queries regarding my withdrawal and account verification though and overall I had a good experience. I'll definitely play there again

 

[Rogier-L&LEurope]

Well I have been playing with the L&L group for about a year now mainly at polder and all Irish casinos but started playing more frequently with all Australiaian for the AUD currency mainly and my experience has been pleasant at all of the casinos they own, my only issue is I find the cs a bit rude sometimes and also feel that they don't value regular players as well as some other casinos I have play with but in terms of fairness and trust they really do excell in
So In a nutshell they get two thumbs up from me

Hi cnichas,

Thank you for sharing your experience and thank you for the compliments!

I look forward to your thoughts about how we value you as a player. If you want, please pm me and perhaps we can learn and you'll be more happy.

Kind regards,

Roger

 

[Rogier-L&LEurope]

My withdrawal hit my account yesterday so happy days. Apparently the my account was verified the same day I sent my docs in and the withdrawal processed but for wgatever reason I didn't receive the email from them advising this ( checked my spam folder and wasn't in there either).

Roger and CS were really helpful in following up my queries regarding my withdrawal and account verification though and overall I had a good experience. I'll definitely play there again

Hi dks17,

Glad to be of help, anytime!

Kind regards,

Roger

 

[The Dude]

Well, as far as I can tell - these guys are ready! Any naysayers please speak up. They should be transferred to the Accredited section today.

 

[spintee]

Pull the carpet out, They seem to have kicked off to a good start,

Well done Roger & the team

 

[lomakin]

Hey. It`s cool, but I've wanted software diversity. So, I started looking. I find qualitative slots of the Novomatic, Igrosoft, Betsoft, Playtech and other on <snip> What good: you can test slots in free mode and then play for real money. I suggest, it is the best option What do you think?

 

[spintee]

Hey. It`s cool, but I've wanted software diversity. So, I started looking. I find qualitative slots of the Novomatic, Igrosoft, Betsoft, Playtech and other on . What good: you can test slots in free mode and then play for real money. I suggest, it is the best option What do you think?

I would advise not to stick links to unknown sites if you would like to stay a member on the site, Especially on another casinos thread, Have some respect

 

[mina1929]

So happy well done All Australian Casino, Mr Roger and all the team that worked so hard to make it

 

[LOOKAWAY]

Just had my first dealings with this casino after a couple cash deposits and tried to verify my account.

I am not impressed at all and if they were not accredited I would be face palming right now.

Looks like no cash-out before weekend for me as will not be around to Friday am looking at Tuesday if they decide to get there ship together.

Not a big cash-out really pretty small just a tester.

 

[Rogier-L&LEurope]

Hi LOOKAWAY,

Thank you for sharing your experience about All Australian Casino.

I guess a good start as a freshly accredited Casino. Did something go wrong in the verification of your account? If so, let me know please (Pm) and I will try to sort things out.
I'm sorry to hear we weren't able to impress you, what are you lacking?

So in short, please contact me to see if I can resolve the 'ship' you've encountered.

Kind regards,

Roger

Just had my first dealings with this casino after a couple cash deposits and tried to verify my account.

I am not impressed at all and if they were not accredited I would be face palming right now.

Looks like no cash-out before weekend for me as will not be around to Friday am looking at Tuesday if they decide to get there ship together.

Not a big cash-out really pretty small just a tester.

 

[cnichas]

Same experience

I can relate with Lookaway, I used to play at polder, all Irish and all Australian quite frequently especially polder and recently my regested email was hacked so I had to update it with netteller and the Casinos I play at , I spoke to support if they could change my email for netteller deposits and login in to the casino I was told to just open a new account with the same details but with a 1 in front of my details so the system knows I am a regestred player, to cut a long story short they blocked my account and requested kyc which I sent through and they verified but every time I try log in I get a message that my country is not on thier trusted list and I must verify my account, I'm fully verified at all the casinos I play at of thiers and the final cherry was I requested that all Australian casino be my preferred casino and that all Irish and polder could maybe have my comp points transfered over as I won't play thier anymore because it's easier to play with aud vs euro
In a nutshell I no longer play with any of them or attempting to correct the issues as support is in my experience rude and overworked as the same agents support are working every casino of thiers, amazing how Ivan, Amber and Fluer can teleport from Australia to Ireland then London and Holland

 

[spintee]

More than one account across the group, I am sure thats where your problem sits, I am sure you can only have one account across the group

I can relate with Lookaway, I used to play at polder, all Irish and all Australian quite frequently especially polder and recently my regested email was hacked so I had to update it with netteller and the Casinos I play at , I spoke to support if they could change my email for netteller deposits and login in to the casino I was told to just open a new account with the same details but with a 1 in front of my details so the system knows I am a regestred player, to cut a long story short they blocked my account and requested kyc which I sent through and they verified but every time I try log in I get a message that my country is not on thier trusted list and I must verify my account, I'm fully verified at all the casinos I play at of thiers and the final cherry was I requested that all Australian casino be my preferred casino and that all Irish and polder could maybe have my comp points transfered over as I won't play thier anymore because it's easier to play with aud vs euro
In a nutshell I no longer play with any of them or attempting to correct the issues as support is in my experience rude and overworked as the same agents support are working every casino of thiers, amazing how Ivan, Amber and Fluer can teleport from Australia to Ireland then London and Holland

 

[cnichas]

Only uk

More than one account across the group, I am sure thats where your problem sits, I am sure you can only have one account across the group

I spoke to Jan about that and a apparently it only applies to residents in the Uk

 

[spintee]

I spoke to Jan about that and a apparently it only applies to residents in the Uk

Ok, Fair enought, The boss has just sent out a mass message to all and does state him self that only one account, This was after I done my post,

I would like that to go public as I believe people have had funds took for this reason

 

[cnichas]

Ok, Fair enought, The boss has just sent out a mass message to all and does state him self that only one account, This was after I done my post,

I would like that to go public as I believe people have had funds took for this reason

Yeah it seems like I it's a blurry term at the moment, I have message from Jan about having multiple accounts as a SA resident but that was a few months ago before even all British became an accredited casino but to be honest my experience with the group over the last 6 months has led to me to rather play elsewhere so it doesn't really matter for me anyway

 

[Rogier-L&LEurope]

Hi cnichas,

Thank you for sharing your experience.

First of all I am sad hearing that your email was hacked and that resulting to you having to decide to stop playing at our group because of what you experienced.

For the rest, I will need to look into that and come back to you or 'doesn't that really matter for you anyway'?

Kind regards,

Roger

I can relate with Lookaway, I used to play at polder, all Irish and all Australian quite frequently especially polder and recently my regested email was hacked so I had to update it with netteller and the Casinos I play at , I spoke to support if they could change my email for netteller deposits and login in to the casino I was told to just open a new account with the same details but with a 1 in front of my details so the system knows I am a regestred player, to cut a long story short they blocked my account and requested kyc which I sent through and they verified but every time I try log in I get a message that my country is not on thier trusted list and I must verify my account, I'm fully verified at all the casinos I play at of thiers and the final cherry was I requested that all Australian casino be my preferred casino and that all Irish and polder could maybe have my comp points transfered over as I won't play thier anymore because it's easier to play with aud vs euro
In a nutshell I no longer play with any of them or attempting to correct the issues as support is in my experience rude and overworked as the same agents support are working every casino of thiers, amazing how Ivan, Amber and Fluer can teleport from Australia to Ireland then London and Holland

 

[spintee]

Yeah it seems like I it's a blurry term at the moment, I have message from Jan about having multiple accounts as a SA resident but that was a few months ago before even all British became an accredited casino but to be honest my experience with the group over the last 6 months has led to me to rather play elsewhere so it doesn't really matter for me anyway

Plenty more place to fish, Just a pity I canot catch a mino at the min,
I believe or I know this group to be safe, I know you stated that it was only U.K that allowed one account but I cannot see that why only U.K, What you was told may have been wrong, I also believe that this group now has a precaution when sign up so you canot make duplicate accounts, This may not have been the case when you signed up or even so it does not effect your country,

I do go by what I can read and its been pointed out many of times only one amount macros the group, But again if its only U.K than I am puzzled why

 

[cnichas]

It was definitely only restricted for UK when I regestred and they were cool with me and my multiple accounts I'm sure because at every different casino I spoke to the same cs about transferring my comp points to only all Australian casino because towards the end I only wanted to play there because of the ZAR to AUD conversion worked out better for me with fees into my netteller account

 

[spintee]

It was definitely only restricted for UK when I regestred and they were cool with me and my multiple accounts I'm sure because at every different casino I spoke to the same cs about transferring my comp points to only all Australian casino because towards the end I only wanted to play there because of the ZAR to AUD conversion worked out better for me with fees into my netteller account

If they transfers to and from accounts than more than one sign up should not be a problem, now its back to why you are blocked?

 

[L&L-Jan]

Yeah it seems like I it's a blurry term at the moment, I have message from Jan about having multiple accounts as a SA resident but that was a few months ago before even all British became an accredited casino but to be honest my experience with the group over the last 6 months has led to me to rather play elsewhere so it doesn't really matter for me anyway

Hello Mr! How are you today?

Its correct that I haven't seen you in a while. Especially for you I enabled SA as a qualifying country for our Sunday Surprise Spins promotions on PolderCasino and the past months I noticed you went from Polder to All Australian.

I understand you had to use a new email address and as a result you had to create a new account. Support adviced you accordingly. However, they missed a step
Officially SA is marked at a risky country within our platform and as a result we require to start the KYC procedure before we will enable access to the deposit page, withdrawal page and casino page. Therefore you couldnt make use of your new All Australian account.

Imo this step should have been skipped as you are a verified player accross our casinos. I'm really sorry you ran in to this hassle. I will raise this issue with our support team so they are fully aware which steps to take the next time we run in to a similar situation.

I have granted you full access on your second All Australian Casino account and your account is also verified.

And for the trouble there is a nice little bonus added to your All Australian Casino account!

Let me know if you need anything else please.

Kind regards,

Jan

 

[cnichas]

A Million thanks

Hello Mr! How are you today?

Its correct that I haven't seen you in a while. Especially for you I enabled SA as a qualifying country for our Sunday Surprise Spins promotions on PolderCasino and the past months I noticed you went from Polder to All Australian.

I understand you had to use a new email address and as a result you had to create a new account. Support adviced you accordingly. However, they missed a step
Officially SA is marked at a risky country within our platform and as a result we require to start the KYC procedure before we will enable access to the deposit page, withdrawal page and casino page. Therefore you couldnt make use of your new All Australian account.

Imo this step should have been skipped as you are a verified player accross our casinos. I'm really sorry you ran in to this hassle. I will raise this issue with our support team so they are fully aware which steps to take the next time we run in to a similar situation.

I have granted you full access on your second All Australian Casino account and your account is also verified.

And for the trouble there is a nice little bonus added to your All Australian Casino account!

Let me know if you need anything else please.

Kind regards,

Jan

A Million and one thanks Jan I really appreciate it
I did send through kyc docs when they requested it the second time but it still read error thank you for sorting it out for me I tried with support twice but didn't get any joy but now I'm Delighted
thx Again Jan

 

[LOOKAWAY]

I have been told to go on live help and request a time to be phoned by the rep here.

My Passport ID has been rejected, I do not have any other picture ID.

My ID has been accepted by every Accredited casino I have signed up to here at Casino Meister. (which is nearly all off the accredited casinos here.)

How can a phone call make good on a picture ID?

Why was I not given a case number and a phone number to call anyhow.

Had about as much help as being handed a bag off spanners when wearing concrete boots.

 

[Rogier-L&LEurope]

Hi LOOKAWAY,

I am sorry if things don't go the way you are used to with other casino brands and therefore frustrating your signup with AllAustralianCasino.com. Like I've tried to explain in our PM conversations we are bound to regulations and one of them is to verify for 100 % that you are who you claim to be. This is not done to harass you in any way, only to comply to UKGC mandatory steps.

Please contact our Customer support team and they will gladly try to get you verified.

If you need any further assistance don't hesitate to let me know and I will come runnin, even with the concrete boots!

Regards

Roger

I have been told to go on live help and request a time to be phoned by the rep here.

My Passport ID has been rejected, I do not have any other picture ID.

My ID has been accepted by every Accredited casino I have signed up to here at Casino Meister. (which is nearly all off the accredited casinos here.)

How can a phone call make good on a picture ID?

Why was I not given a case number and a phone number to call anyhow.

Had about as much help as a bag off spanners when wearing concrete boots.

 

[LOOKAWAY]

Hi LOOKAWAY,

I am sorry if things don't go the way you are used to with other casino brands and therefore frustrating your signup with AllAustralianCasino.com. Like I've tried to explain in our PM conversations we are bound to regulations and one of them is to verify for 100 % that you are who you claim to be. This is not done to harass you in any way, only to comply to UKGC mandatory steps.

Please contact our Customer support team and they will gladly try to get you verified.

If you need any further assistance don't hesitate to let me know and I will come runnin, even with the concrete boots!

Regards

Roger

Scream face palm scream face palm!

How the hell do you verify on the phone only? As you have rejected my ID Passport and my bank statement.

Why the hell would the UKGC be happy with you verifying any player purely based on a phone call? If you reject The picture ID and there is no substitute that's it the players done.

Also I would like for you to come back here and post on this forum the exact reason my ID and bank statement was rejected.

Normally if picture ID and address ID get rejected you are given a reason why and to correct and try again, this is something you have not done and makes me angry to be honest, you don't expect this from a accredited casino.

 

[Rogier-L&LEurope]

Hi LOOKAWAY,

I have tried to help in every way I can. As you don't/can't supply an additional drivers license, the phone call is the next step. If you still want to sign up please contact customer Support.

Kind regards,

Roger

Scream face palm scream face palm!

How the hell do you verify on the phone only? As you have rejected my ID Passport and my bank statement.

Why the hell would the UKGC be happy with you verifying any player purely based on a phone call? If you reject The picture ID and there is no substitute that's it the players done.

Also I would like for you to come back here and post on this forum the exact reason my ID and bank statement was rejected.

Normally if picture ID and address ID get rejected you are given a reason why and to correct and try again, this is something you have not done and makes me angry to be honest, you don't expect this from a accredited casino.

 

[LOOKAWAY]

Hi LOOKAWAY,

I have tried to help in every way I can. As you don't/can't supply an additional drivers license, the phone call is the next step. If you still want to sign up please contact customer Support.

Kind regards,

Roger

I have signed up and deposited already.

You say "additional drivers license" does that mean nothing is wrong with my passport ID and you need players to have 2 types off picture ID?

If I had an additional picture ID it would be scanned and sent the same way as my passport ID and I would receive no feedback to what the problem is.

 

[LOOKAWAY]

Well, as far as I can tell - these guys are ready! Any naysayers please speak up. They should be transferred to the Accredited section today.

I received phone call yesterday around midday and answered all the questions some were, have I taken a loan before or about credit rating and do I have connections with 3-4 address's that sounded local hard to understand some off what was said.

I was eventually told to send in another scan off my name and address on an official letter which I did and that would now be enough.

I'm finding it hard to believe that a casino can be accredited with giving no feedback to player on sent in ID, if I send in ID to other casinos and they don't except it they tell me why and how to correct it.

If my ID was excepted in the end why ask me for another picture ID?

This has been my worst experience with an accredited casino and I don't feel safe at all with these people and I'm posting on an baptism by fire thread where they have only been accredited for a few days and no moderator off this forum has even bothered to chime in.

Maybe the mod's are busy with something else right now I don't know but if my latest attempt to validate my account fails I am left with no option than to use the PAB service as I would have run out off options completely.

I do think a word was necessary considering All Australians time spent on the forum and the fact I was introduced to them by Casino Meister forums.

If I had signed up to Video Slots Casino I would be validated in hours and paid out in minutes and it would have felt great what a difference just 1.8 points has on the rating system here at CM.

I should be enjoying myself at the moment a little more as I have had some time to myself but it's been filled with what I see as unnecessary worry which continue's to Monday, and to mention the amount off my time spent on this issue has been staggering for an accredited casino.

You never know where you stand with All Australian casino they are not transparent and try to hide behind UKGC whenever questioned for there faults.

 

[LOOKAWAY]

The more I think about it the more I'm coming down to the conclusion that All Australia Casino is gathering as much personal data as they can from there player data base.

This is why they wanted all my picture ID I had and needed more official letters and off course have I taking a loan or my credit rating and stuff like that.

Wish I could remember more from the phone call but my memory is not so good.

 

[Harry_BKK]

The more I think about it the more I'm coming down to the conclusion that All Australia Casino is gathering as much personal data as they can from there player data base.

This is why they wanted all my picture ID I had and needed more official letters and off course have I taking a loan or my credit rating and stuff like that.

Wish I could remember more from the phone call but my memory is not so good.

Astonished and speechless to be honest.

What on earth are they thinking when asking whether you have taken loans or what your credit rating is. They are not a financial institution and as such have NO RIGHT to ask such questions. I would be very surprised if they have the legal right to get those details.

The only thing they are allowed to ask under AML regulations is the source of gambling funds and that only if you have a suspiciously high deposit level.

I would write to the regulator/licensing authority to complain about such intrusive practices.

 

[LOOKAWAY]

Astonished and speechless to be honest.

What on earth are they thinking when asking whether you have taken loans or what your credit rating is. They are not a financial institution and as such have NO RIGHT to ask such questions.

The only thing they are allowed to ask under AML regulations is the source of gambling funds and that only if you have a suspiciously high deposit level.

I would write to the regulator to complain about such intrusive practices.

Hi Harry, thanks for your concern, I think your letter would be much better written than my one to be fair.

I'm just a regular joe and to be honest need a forum like Casino Meister to do such things.

Off Topic.

I like to beat you Jazzyb and MarkJ on the Video Slots tourneys and feel I know you all better for it.

 

[Harry_BKK]

Hi Harry, thanks for your concern, I think your letter would be much better written than my one to be fair.

I'm just a regular joe and to be honest need a forum like Casino Meister to do such things.

Off Topic.

I like to beat you Jazzyb and MarkJ on the Video Slots tourneys and feel I know you all better for it.

Next battle starting in 4 minutes. See you there

 

[LOOKAWAY]

Verified 40 minutes ago and received payment 17 minutes ago.

Still not happy with the process off financial personal questions and support not willing to discuss why documents have been rejected.

 

[The Dude]

Verified 40 minutes ago and received payment 17 minutes ago.

Still not happy with the process off financial personal questions and support not willing to discuss why documents have been rejected.

Sorry, but I was not monitoring this thread - please make sure that if there is an important issue that you want us to respond to right away, please use the "Report a Post" function.

Normally the BBF threads are closed after the process is over, and i didn't have a chance to close this one. If you have a valid complaint, then please start a new thread in the complaints section, or if you want to just discuss your experience - then in this section "Online Casinos" is fine. Issues like yours can easily get lost in threads like these.

 

[MissRuthless]

The more I think about it the more I'm coming down to the conclusion that All Australia Casino is gathering as much personal data as they can from there player data base.

This is why they wanted all my picture ID I had and needed more official letters and off course have I taking a loan or my credit rating and stuff like that.

Wish I could remember more from the phone call but my memory is not so good.

WoW I just read all your posts and you have scared me off from them. I did sign up, did not verify or deposit but don't want to now go through all this nonesense.

 

[LOOKAWAY]

WoW I just read all your posts and you have scared me off from them. I did sign up, did not verify or deposit but don't want to now go through all this nonesense.

You probably wont go threw much hassle if you haven't deposited or have a pending withdrawal.