Hey guys,
I really didn't want to solve it this way, but as AffUnited doesn't seem to give a F... I see no other way than posting it here.
I started to work as an affiliate for William Hill (mainly) six weeks ago and after three weeks or so made a revenue of around 1000 dollars. My payment account took a time to get approved and that way fine to me, but then I had to see that my net balance was still zero so I wrote to my account manager, thinking that net gaming could be something i wouldn't receive (such as only the turnover or whatever):
"Dear Kobi,
I have a question on my xxx account at Affiliates United:
- On my traffic stats, I see there's one real first depositer
and there's a "Net Gaming" of USD 1,446
- What does this "Net Gaming" mean? How much of it
will be paid to me?
Thank you for your help in advance!
Sincerely,
xxx "
Kobi did not respond to that mail from the 1th April (maybe he's a funny guy) and after waiting another week, I wrote the same E-Mail again 5 times, here's an example from 4th April, when my Net Gaming already received around 1.8K:
"Hi Kobi,
I know this is probably the third E-Mail I write you but you did'nt respond to the former ones.
Affiliates United Account: xxx
My Net Gaming for March was $1,446.69 and for April is $433.22.
Though, by balance is ZERO.
Can you explain this to me please?
Best regards,"
Again, he didnt respond to me so I sent the same mail three days after with another Mail account, thinking that my mails might ended up in his spam folder. Again - no response.
I gave it up, being pissed off for already investing money I seem not to get in my adwords campaign, and wrote a Mail to the Payment Department on 04/08:
"Dear Sirs,
- Though I made around 2000 dollars revenue (1446 dollars last month) my cashier balance
is ZERO so that i cant withdraw anything.
- Support told me this was a system failure or something?!
I want to know when I'll receive that money to my moneybookers account because i need to manage my adwords campaing (I wont invest money in advertising unless I know I get paid)
Sincerely,"
These guys also didnt answer my mail, even though i sent it again on 04/11 - absolutely no response. Between all these mails, i contacted the live support at least ten times and all they told me was to refer to my affiliate manager which seems to be dead since several weeks.
Has anyone made a similar experience with AffUnited/William Hill or is it just me who feels kinda pissed off for getting treated like i wouldn't exist?!
Expired Image
Expired Image
Expired Image
I really didn't want to solve it this way, but as AffUnited doesn't seem to give a F... I see no other way than posting it here.
I started to work as an affiliate for William Hill (mainly) six weeks ago and after three weeks or so made a revenue of around 1000 dollars. My payment account took a time to get approved and that way fine to me, but then I had to see that my net balance was still zero so I wrote to my account manager, thinking that net gaming could be something i wouldn't receive (such as only the turnover or whatever):
"Dear Kobi,
I have a question on my xxx account at Affiliates United:
- On my traffic stats, I see there's one real first depositer
and there's a "Net Gaming" of USD 1,446
- What does this "Net Gaming" mean? How much of it
will be paid to me?
Thank you for your help in advance!
Sincerely,
xxx "
Kobi did not respond to that mail from the 1th April (maybe he's a funny guy) and after waiting another week, I wrote the same E-Mail again 5 times, here's an example from 4th April, when my Net Gaming already received around 1.8K:
"Hi Kobi,
I know this is probably the third E-Mail I write you but you did'nt respond to the former ones.
Affiliates United Account: xxx
My Net Gaming for March was $1,446.69 and for April is $433.22.
Though, by balance is ZERO.
Can you explain this to me please?
Best regards,"
Again, he didnt respond to me so I sent the same mail three days after with another Mail account, thinking that my mails might ended up in his spam folder. Again - no response.
I gave it up, being pissed off for already investing money I seem not to get in my adwords campaign, and wrote a Mail to the Payment Department on 04/08:
"Dear Sirs,
- Though I made around 2000 dollars revenue (1446 dollars last month) my cashier balance
is ZERO so that i cant withdraw anything.
- Support told me this was a system failure or something?!
I want to know when I'll receive that money to my moneybookers account because i need to manage my adwords campaing (I wont invest money in advertising unless I know I get paid)
Sincerely,"
These guys also didnt answer my mail, even though i sent it again on 04/11 - absolutely no response. Between all these mails, i contacted the live support at least ten times and all they told me was to refer to my affiliate manager which seems to be dead since several weeks.
Has anyone made a similar experience with AffUnited/William Hill or is it just me who feels kinda pissed off for getting treated like i wouldn't exist?!
Expired Image
Expired Image
Expired Image