Advice Re Bonus Banning Please

[ShayDrew]

Hi Guys,

I was recently (Yesterday) bonus banned from a Casino who sent me the below e-mail when I could not enter a coupon and I e-mailed them to ask why:

<Excerpt>
You have, since joining <CASINO> continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.
<Excerpt>

I guess they are entitled to do this, but in doing so have lost a customer from me, as I am a low roller who deposits $20 here, $40 here etc and do take bonus's 90% of the time - I have managed a few withdrawals - and may be about even overall.

Does anyone have any insights as to why this may be (Don't want a low roller as a player?) or any advice?

Thanks team!

 

[Nifty29]

Hi Guys,

I was recently (Yesterday) bonus banned from a Casino who sent me the below e-mail when I could not enter a coupon and I e-mailed them to ask why:

<Excerpt>
You have, since joining <CASINO> continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.
<Excerpt>

I guess they are entitled to do this, but in doing so have lost a customer from me, as I am a low roller who deposits $20 here, $40 here etc and do take bonus's 90% of the time - I have managed a few withdrawals - and may be about even overall.

Does anyone have any insights as to why this may be (Don't want a low roller as a player?) or any advice?

Thanks team!

Well some casinos see players that always use deposit bonuses as abusive. In fact, by taking BONI (Vinyl? Hee hee) with the kind of wagering requirements seen nowadays you are giving the casino a better chance of keeping your money.

Some are more tolerant than others, with rival and casino rewards being the worst offenders. I do think that operators have the right to choose to whom they offer promotions, just as we have the right to choose where we spend our money.

There are plenty of casinos that will allow your kind of play, so vote with your feet!

 

[ShayDrew]

Well some casinos see players that always use deposit bonuses as abusive. In fact, by taking BONI (Vinyl? Hee hee) with the kind of wagering requirements seen nowadays you are giving the casino a better chance of keeping your money.

Some are more tolerant than others, with rival and casino rewards being the worst offenders. I do think that operators have the right to choose to whom they offer promotions, just as we have the right to choose where we spend our money.

There are plenty of casinos that will allow your kind of play, so vote with your feet!

Thanks Nifty - some good thoughts. And as you said I think I will vote with my feet which is a shame as I did enjoy playing there, the service, prompt payouts and the fact they are accredited!

 

[Rhyzz]

If you only play when a bonus is on offer, you're a "bonus seeker" - nothing wrong with that, but many operators would rather not give you the bonus. Margins are tight enough and bonuses are to 'reward loyal players', so my advice would be stick a few quid in outside of offers and you'll have arguement to prevent this in future.

 

[sparkz]

It always seems best to avoid playing bonuses at all. For me I dont see the point really.

Some say the extra cash gives you a better chance of winning? but many are sticky bonuses that have caps on withdraws thus if you hit something big you can kiss goodbye to 90% of it.


Cant remember the last time I took a bonus and this month have cashed out something like $3000 at 3 different casinos ($9000). Had I taken a bonus for those deposits I would be very lucky to even see $500 in total.

 

[playborne]

It always seems best to avoid playing bonuses at all. For me I dont see the point really.

Some say the extra cash gives you a better chance of winning? but many are sticky bonuses that have caps on withdraws thus if you hit something big you can kiss goodbye to 90% of it.


Cant remember the last time I took a bonus and this month have cashed out something like $3000 at 3 different casinos ($9000). Had I taken a bonus for those deposits I would be very lucky to even see $500 in total.

Can't really agree. The differences between bonuses define whether to play them or not. If you are aware of all the casino bonus types, than you can easily distinguish which one can be benefitial.

There can be no deposit or match deposit bonuses.

No Deposit bonuses include either free chips or free time/play options.

On the other hand, Match Deposit Bonuses are awarded only after making an eligible deposit with your money. This kind of bonuses is available after you pass the no deposit bonuses and start gambling with real money account. Match Deposit Bonuses contain either fully cashable or so called “sticky” bonuses. If you want to know more about casino bonuses PM me and I will give you further information, so you do not miss your chancejust because you do not know

 

[sparkz]

Yes "no deposit bonuses" are known to all... aka free bonus you can play with and win real cash.


I know all too well about bonuses and had been experimenting with them for my 8 or so years gambling online.

I can only recall very few times I have met WR with a bonus (namely at rivals which have ended up being a WR of 40x and having a max withdraw of 5x the bonus + deposit. Bonus was $50, deposit was $50 meaning max withdraw on that occasion was $500, however numerous times I had ended up with a peak balance of well over $2000)


Match style bonuses are aimed really at "low rollers" who can only deposit under $100 or $50 each time (so if someone deposited $25, and got a 100% match bonus they would have $50 to play with, then the WR could be 30x so $1500 WR)

Whereas if it was a higher roller and they deposited $500 and had a $500 match bonus they would have to wager $30,000 to cashout which is really a "try to hit a big win and gain loads in your balance or you wont meet WR" scenario. The main way to achieve WR is to bet big and hope you hit something good, but then if you did hit something decent you would still have a lot left to wager and chances are you wouldnt be able to cash in anything near that sum due to bonus restrictions.


A lot of bonuses can be seen as the casinos "insurance" policy as such. They know that when a player takes a bonus their money is locked until they bust or meet WR. Then if a player hits big they would know they dont have to pay it all depending on cashout rules. Also if im not mistaken big wins on bonuses count towards the casinos payout %.... and then of course when/if the WR is met and the excess balance is voided off it means the excess balance is essentially put into the casinos pocket as profit as it wouldnt be paid back to players.

 

[Rhyzz]

Match style bonuses are aimed really at "low rollers" who can only deposit under $100 or $50 each time (so if someone deposited $25, and got a 100% match bonus they would have $50 to play with, then the WR could be 30x so $1500 WR)

Whereas if it was a higher roller and they deposited $500 and had a $500 match bonus they would have to wager $30,000 to cashout which is really a "try to hit a big win and gain loads in your balance or you wont meet WR" scenario.

You're right but it's all relative, the wagering requirements don't change, just the amount in your balance and your wagering capability.

Most wagering requirements these days that are 'publicised' to players are a joke, primarily because of the abuse from new and unproven players. If you're a good, loyal player, ask the Casino for a regular deal with much more realistic wagering conditions...that's what I do for people and seldom have a deal in place of more than 20x the bonus. It's all about the negotiation!

 

[sparkz]

Yea true point.

What is bad is when they are disguised and some are tricked into them. Iv always said MG and Rival are especially bad culprits.

MG casinos have the "no deposit" which actually can trick players. They say its "play for free and if you win you can keep your winnings", when in reality you get nothing from it apart from a match bonus at the end.

Likewise Rival with the "free plays". Since you have to deposit on round 2 its again nothing but a deposit bonus.

Understandably people will want to use them to "try" the casinos. But in this day and age the people that understand its not free cash and you have to deposit at the end are the people who are familiar with the software and dont need to "try" it.

 

[Rhyzz]

If you really want to beat a bonus then deposit 10x more than the maximum bonus. That way you're treating a 100% match up like a 10%, meaning you have more playing power and your chances of wagering through it much more quickly whilst making a profit are considerably higher.

The thought logic sometimes doesn't go into using bonuses, but they can be useful. Look at Betfairs most recent attempt

 

[chuchu59]

Hi Guys,

I was recently (Yesterday) bonus banned from a Casino who sent me the below e-mail when I could not enter a coupon and I e-mailed them to ask why:

<Excerpt>
You have, since joining <CASINO> continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.
<Excerpt>

I guess they are entitled to do this, but in doing so have lost a customer from me, as I am a low roller who deposits $20 here, $40 here etc and do take bonus's 90% of the time - I have managed a few withdrawals - and may be about even overall.

Does anyone have any insights as to why this may be (Don't want a low roller as a player?) or any advice?

Thanks team!

are the bonuses cashable?

 

[ShayDrew]

It always seems best to avoid playing bonuses at all. For me I dont see the point really.

Some say the extra cash gives you a better chance of winning? but many are sticky bonuses that have caps on withdraws thus if you hit something big you can kiss goodbye to 90% of it.


Cant remember the last time I took a bonus and this month have cashed out something like $3000 at 3 different casinos ($9000). Had I taken a bonus for those deposits I would be very lucky to even see $500 in total.

In all honesty I agree with you which is why I am surprised they bonus banned me as a low roller - it actually makes it more difficult to withdraw, but extends your playtime. I have had a couple of 1000x features there and withdraw some so maybe thats why - but over the long term I probably would have kept drip feeding them!

Oh well their loss.

 

[ShayDrew]

It always seems best to avoid playing bonuses at all. For me I dont see the point really.

Some say the extra cash gives you a better chance of winning? but many are sticky bonuses that have caps on withdraws thus if you hit something big you can kiss goodbye to 90% of it.


Cant remember the last time I took a bonus and this month have cashed out something like $3000 at 3 different casinos ($9000). Had I taken a bonus for those deposits I would be very lucky to even see $500 in total.

Agree in part - I NEVER take max cashout bonus's - but for a low roller like me if I pop $20 in and get $40 to play with I can have a few beers and entertainment for the night - and then if I get lucky withdraw a few hundred now and again.

Am sure there are a few players like me out there - but who knows!

 

[ShayDrew]

are the bonuses cashable?

Yes they are.

 

[Nifty29]

IMO you should NEVER take max cashout deposit bonuses as they are a huge advantage to the casino. Added to that, its awful to hit something big and have to hand most of it back.

 

[playborne]

Yes they are.

only some of them are cashable, some are non-cashable. you should read the terms and conditions first, not to be disappointed in the end.

 

[ShayDrew]

only some of them are cashable, some are non-cashable. you should read the terms and conditions first, not to be disappointed in the end.

Always do. But this Casino offered cashable bonus's.

 

[playborne]

Always do. But this Casino offered cashable bonus's.

happy for you than did you manage to withdrew bonus amounts from your account ???

 

[ShayDrew]

happy for you than did you manage to withdrew bonus amounts from your account ???

Yeah a few times - perhaps hence the bonus ban!

 

[playborne]

my congrats than you've been lucky

 

[roygen]

Bonus banned for being a winning account

I have just been bonus banned by an accredited casino that offer a standard bonus for every day of the week. I contacted support when i could not see the bonus in the Cashier as it normally is. the reply was that I was a WINNING account and it was managements decision to bonus ban me and the decision was final.

Seems they have the Do Not Dare To Win Policy going on.

What I do not understand about this behaviour from a Casino is - Do they not realise that my lucky streak would not last forever and they would be the winners in the long run ?

All they have achieved is LOSING a player.

My mind boggles sometimes.

Anyhow I have private messaged the rep here and just waiting for a reply to hear his thoughts on this.

Meanwhile I will deposit and lose my money elswhere.

 

[Nifty29]

I have just been bonus banned by an accredited casino that offer a standard bonus for every day of the week. I contacted support when i could not see the bonus in the Cashier as it normally is. the reply was that I was a WINNING account and it was managements decision to bonus ban me and the decision was final.

Seems they have the Do Not Dare To Win Policy going on.

What I do not understand about this behaviour from a Casino is - Do they not realise that my lucky streak would not last forever and they would be the winners in the long run ?

All they have achieved is LOSING a player.

My mind boggles sometimes.

Anyhow I have private messaged the rep here and just waiting for a reply to hear his thoughts on this.

Meanwhile I will deposit and lose my money elswhere.

Yes, it's silly, but it their right to do it just as it's your right to take your business elsewhere.

 

[ShayDrew]

I have just been bonus banned by an accredited casino that offer a standard bonus for every day of the week. I contacted support when i could not see the bonus in the Cashier as it normally is. the reply was that I was a WINNING account and it was managements decision to bonus ban me and the decision was final.

Seems they have the Do Not Dare To Win Policy going on.

What I do not understand about this behaviour from a Casino is - Do they not realise that my lucky streak would not last forever and they would be the winners in the long run ?

All they have achieved is LOSING a player.

My mind boggles sometimes.

Anyhow I have private messaged the rep here and just waiting for a reply to hear his thoughts on this.

Meanwhile I will deposit and lose my money elswhere.

You are feeling like I was when I first got banned also - but as others told me there are plenty of places that allow you to play the way that we did so let them lose a player IMO.

 

[vinylweatherman]

I have just been bonus banned by an accredited casino that offer a standard bonus for every day of the week. I contacted support when i could not see the bonus in the Cashier as it normally is. the reply was that I was a WINNING account and it was managements decision to bonus ban me and the decision was final.

Seems they have the Do Not Dare To Win Policy going on.

What I do not understand about this behaviour from a Casino is - Do they not realise that my lucky streak would not last forever and they would be the winners in the long run ?

All they have achieved is LOSING a player.

My mind boggles sometimes.

Anyhow I have private messaged the rep here and just waiting for a reply to hear his thoughts on this.

Meanwhile I will deposit and lose my money elswhere.

That's the usual one. I just quit playing for a while after a decent run, so may be bonus banned at more places than I know about.

The odd thing is that many just won't ADMIT that you have been bonus banned for being a winning account. I was bonus banned long ago by Roxy Palace, and at the time I was £5000 ahead. I asked what was up, and instead of telling me that I was not getting offers now that I was so far ahead, they gave me a load of bullshit. First, they said they hadn't even run a newsletter promotion that week, even though they ALWAYS did, and had done for over a year. When I told them this had to be wrong, because a copy of the newsletter that they "hadn't run this week" was available in the lobby, and I was looking at it - they said they had sent me the newsletter, but my spam filter must have blocked it, even though it was the first time it would have done that. I checked my spam folder, and confirmed it wasn't there. They then said they had discovered that there had been an error, and "some players" had not received the email because it had not been sent, and they would fix it. They did, and for a couple of weeks I got the newsletters again, but upon my very next withdrawal, they stopped again. They tried the same set of bullshit & lies again, so I "outed" this on the forum here, and the rep was finally forced to admit that management had intervened, and taken me off the list simply because I was £5000 ahead, and didn't need any more offers.

I had suspected this right from the start, but why did I have to fight so hard to drag the truth out of them.

If they are so ashamed of treating winning players like this that they have to invent lies to cover up for them, they shouldn't be DOING it in the first place.

I have more respect for a casino that is honest, and tells you that you don't get offers because you have been so successful at the games. It stops you wondering whether you have been "flagged by security" for some reason or other, and need to clear your name in case the problem follows you to the casino who next gets your custom.

My experience is that it is more common to get bonus banned after a lucky streak than to carry on getting bonuses however much you are ahead.

The ONLY casino that has carried on giving me 100% offers and all the other stuff despite me being well ahead is 32Red. Here, it is clearly based on playing activity, and not the results.

 

[DemonUK]

Having recently cashed out over $1000 at a casino, the 'we have paid you' email was followed 3 minutes later by an email stating my account had been flagged up as a bonus advantage player, in fact the wording was identical to the OPs. It wasn't a bonus ban, but a warning that if I didn't deposit without taking a deposit bonus more I would not be allowed bonuses. So to cut a long story short, I did deposit without a bonus........and withdrew from it They did take the full 24 hours to pay me, but they did, probably through gritted teeth

 

[aceking123]

Having recently cashed out over $1000 at a casino, the 'we have paid you' email was followed 3 minutes later by an email stating my account had been flagged up as a bonus advantage player, in fact the wording was identical to the OPs. It wasn't a bonus ban, but a warning that if I didn't deposit without taking a deposit bonus more I would not be allowed bonuses. So to cut a long story short, I did deposit without a bonus........and withdrew from it They did take the full 24 hours to pay me, but they did, probably through gritted teeth

hello wasnt inetbet was it ?

 

[DemonUK]

I couldn't possibly say

Must of already said to much, as I can't get a sniff of anything now

 

[refre]

I got the exact same e-mail after successfully withdrawing $250 off my $25 GG conversion bonus.
They gave me a few weeks to get my act together, but when I had the audacity to withdraw $200 off my manager bonus last month, they shut down coupons altogether.

Freddy

 

[Lucky Loser]

hello wasnt inetbet was it ?

I got that email from Inetbet too. What a bunch of cheepskates and the cheek for labelling me a bonus advantage player.

I used to play there regularly, with and without bonuses, but I started frequenting other casinos who offered me much better bonuses. So I only played at Inetbet infrequenlty when a decent bonus was offered to me by email.

In relation to Inetbet bonuses, I was taking the 50/100% new game and new month match which was often limited to $50 together with the special event (like Xmas calender bonuses). So I was hardly abusing the system to any great degree.

The silly thing is Inetbet asked me to submit a player testimonial for one of their newsletters earlier this year. In hindsight, I'm so glad I didn't as Im never playing there again.

 

[aceking123]

I got that email from Inetbet too. What a bunch of cheepskates and the cheek for labelling me a bonus advantage player.

I used to play there regularly, with and without bonuses, but I started frequenting other casinos who offered me much better bonuses. So I only played at Inetbet infrequenlty when a decent bonus was offered to me by email.

In relation to Inetbet bonuses, I was taking the 50/100% new game and new month match which was often limited to $50 together with the special event (like Xmas calender bonuses). So I was hardly abusing the system to any great degree.

The silly thing is Inetbet asked me to submit a player testimonial for one of their newsletters earlier this year. In hindsight, I'm so glad I didn't as Im never playing there again.

lol . the problem is with this , it doesnt seem to matter that youve already spent & are still losing at there casino , if maybe you was even or above you could kind of understand why , but not whilst your still down , as i e mailed them its all down to slots being poor for months at a time its pointless for you to keep depositting for no play time & crap results , then you have to use bonuses just to get play time , anyway its just another way of losing customers , mind you they did warn before hand with a email to tell to make more no deposit bonuses , haahaha

 

[DemonUK]

Two accredited casino groups in Inetbet and ClubWorld group are doing a very good job.... in reducing my gaming and I can see in the near future stop altogether.

 

[ShayDrew]

I got the exact same e-mail after successfully withdrawing $250 off my $25 GG conversion bonus.
They gave me a few weeks to get my act together, but when I had the audacity to withdraw $200 off my manager bonus last month, they shut down coupons altogether.

Freddy

Sounds very familiar!

 

[DemonUK]

Bonus banning decisions do make you feel bad as it makes you feel like you have been doing something dishonest.

In the last 6-8 weeks I am in front by about £2000. Firstly I get the warning from Inetbet, and now JC have made the same decision. I only used what was emailed to me and they were based on my VIP level. It seems you are only a VIP if you lose. Don't get me wrong, I suppose I am glad as now I only have to wager my deposits once instead of the 30x that JC bonuses come with. I suppose winning using a bonus must come under the 'not taking them in the spirit in which they are given'. I am as surprised as anyone at the number of times I have made the WR in the last couple of months.

My words of wisdom are 'don't feel grubby if you are bonus banned. the only crime you are probably guilty of is that you have been winning'

 

[all4greed]

I got that email from Inetbet too. What a bunch of cheepskates and the cheek for labelling me a bonus advantage player.

So a casino that has bonuses on Tuesdays, weekends, monthly and when they have a new game or emailed newsletter announcement is concerned that players are redeeming too many bonuses?

Classic.

 

[vinylweatherman]

Bonus banning decisions do make you feel bad as it makes you feel like you have been doing something dishonest.

In the last 6-8 weeks I am in front by about £2000. Firstly I get the warning from Inetbet, and now JC have made the same decision. I only used what was emailed to me and they were based on my VIP level. It seems you are only a VIP if you lose. Don't get me wrong, I suppose I am glad as now I only have to wager my deposits once instead of the 30x that JC bonuses come with. I suppose winning using a bonus must come under the 'not taking them in the spirit in which they are given'. I am as surprised as anyone at the number of times I have made the WR in the last couple of months.

My words of wisdom are 'don't feel grubby if you are bonus banned. the only crime you are probably guilty of is that you have been winning'

They make you feel bad because the casino tends to use the same language they would use when they are accusing someone of fraud.

They seem to have a big problem being HAPPY for a player who has won, and seem to resent this fact in their tone when deciding to bonus ban them.

They do not seem to realise that this comes across to others that they are intolerant of players who win, and this is a very BAD impression to be giving to prospective new players.

If a land casino had a notice that said "overall winners will be banned from using the benefits earned on their player cards, not be offered free drinks, and will have to pay full price for their rooms", they would find a FALL in the number of customers coming in, even though only a tiny minority would ever be affected by this rule.

Gamblers all dream of being a big overall winner one day, but very few get to love this dream, and those few should be used as an advertising opportunity, not derided and given second class treatment, or even thrown out altogether.

This bullshit concept of random slots being a game of SKILL can only harm the industry, as it contradicts what we are all told is the reason we can TRUST the fairness of the games on offer.

If you have the SKILLS needed to play random slots, you should be playing FRUIT MACHINES instead

 

[ShayDrew]

So a casino that has bonuses on Tuesdays, weekends, monthly and when they have a new game or emailed newsletter announcement is concerned that players are redeeming too many bonuses?

Classic.

Yeah thats what made me a little annoyed - e-mails several times a week encouraging you to take bonus's and then when you do and manage to withdrawal a little - poof! Taken away.

I still struggle to see how it is better for the casino also - as as we all know taking a bonus "ties" you to the Casino - many many many times have I won early on but never made winthru - anyway - vent over.