Hello
i play online slots alot and latey i decided to go with one particular casino
i will refrain from posting the casino name here for different reasons but i need your advises please
i use my account as well as my wife, we share the same hobby
2 days ago i got a few hits around 30k, kept palying a little up and down
today in the morning before going to work played back and made back around 4000 usd, i left my house with 30500 usd in my account and 23.000 were with the status work in progress
what happened is that when i came back to my house i found 13k more in my account,thought that the wife won a big hit again so i decided to play big also....
after an hour or so and while i was playing very big 75 usd per spin i received a phone call from our vip representative to congratulate me and tell me that they only transferred 10k from the 23k they were supposed to transfer and that they reversed back the money to my account!
i just got crazy
please check the attached screenshot from my account it will be more explanatory before you continue reading:
after talking with the support for one hour asking them the following questions:
why my account is showing 43k wile i only have 30k?
why the 23k are still showing as in work if they already paid 10k?
why they reversed back 13k and made them ready to be reverse withdrawal....
why evennow my account is still showing incorrect info making me believe that i have 43 k while i only have 30
meanwile i lost 3k before they called me, i was thinking that that i had 43k while i was playing with 3k from my 30k...
please need help to see how i can solve this problem i know that i am in my right, i am not responsible if their software shows wrong info
i am not asking for the 13k they reversed into my account without any special notice
i am worried about the 3k i lost thinking that i had 40k
as soon as i finished talking with the casino representative i withdrowed the entire amount that i was playing with (17.000 usd)
and this is how my account look like tonight after 10 hours from having them processed the first 10 k
again according to what he is saying i only have 27k winning and not 40k
any advise would be really great
thanks
jim
i play online slots alot and latey i decided to go with one particular casino
i will refrain from posting the casino name here for different reasons but i need your advises please
i use my account as well as my wife, we share the same hobby
2 days ago i got a few hits around 30k, kept palying a little up and down
today in the morning before going to work played back and made back around 4000 usd, i left my house with 30500 usd in my account and 23.000 were with the status work in progress
what happened is that when i came back to my house i found 13k more in my account,thought that the wife won a big hit again so i decided to play big also....
after an hour or so and while i was playing very big 75 usd per spin i received a phone call from our vip representative to congratulate me and tell me that they only transferred 10k from the 23k they were supposed to transfer and that they reversed back the money to my account!
i just got crazy
please check the attached screenshot from my account it will be more explanatory before you continue reading:
after talking with the support for one hour asking them the following questions:
why my account is showing 43k wile i only have 30k?
why the 23k are still showing as in work if they already paid 10k?
why they reversed back 13k and made them ready to be reverse withdrawal....
why evennow my account is still showing incorrect info making me believe that i have 43 k while i only have 30
meanwile i lost 3k before they called me, i was thinking that that i had 43k while i was playing with 3k from my 30k...
please need help to see how i can solve this problem i know that i am in my right, i am not responsible if their software shows wrong info
i am not asking for the 13k they reversed into my account without any special notice
i am worried about the 3k i lost thinking that i had 40k
as soon as i finished talking with the casino representative i withdrowed the entire amount that i was playing with (17.000 usd)
and this is how my account look like tonight after 10 hours from having them processed the first 10 k
again according to what he is saying i only have 27k winning and not 40k
any advise would be really great
thanks
jim