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Action Online is giving trouble

Discussion in 'Online Casino and Poker Complaints - old section' started by n96radsb, Sep 13, 2005.

    Sep 13, 2005
  1. n96radsb

    n96radsb Dormant account

    Occupation:
    mm
    Location:
    mm
    My best friend Per has been playing Action Online Casino.

    To get the signup bonus he only played single Hand blackjack. Which is allowed, in the terms its called Original Blackjack. He has met his wagering requirement and emailed and asked if it was okay to cashout.
    The suppourt says he has wagered $2538 but on a restricted game:
    Peekrule 6Deck Multihand BJack
    He has told me that he is 100% sure he has played single hand. and has been writing several emails to support but they always reply the same, that he has played Multihand blackjack.

    Is there any way he can prove that he played the right game?

    any suggestions how to solve the problem?

    Pitch a bitch?

    thanks in advance
    //Bjorn
     
  2. Sep 13, 2005
  3. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Has he checked his gaming history? It should specify exactly what game he has been playing... If it says he's been playing single hand BJ, take a screen shot and attach it to an email and send it to support. Casino decisions are usually final, so he may have to PAB to Bryan.
     
  4. Sep 13, 2005
  5. n96radsb

    n96radsb Dormant account

    Occupation:
    mm
    Location:
    mm
    How does he check gaming history? its Playtech software, I know you can check it at microgaming casinos, but havent seen at playtech.
     
  6. Sep 13, 2005
  7. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Hopefully someone else can chime in on this... I haven't played at a Playtech since Golden Palace back towards the end of June.
     
  8. Sep 14, 2005
  9. igli1000

    igli1000 Dormant account

    Occupation:
    student
    Location:
    Milano
    same problem

    Hi, I've read the discussion and I want to say that the same thing has happened to me. I've played all the playthrough but they don't want to make me withdraw because they say that I've played the multihand when, instead, I've played ONLY the single BJ (that is allowed for wagering).
    I've written many many email but they go on answering that I've played the Peekrule multihand BJ.
    Has someone a solution????
    Thanks
     
  10. Sep 14, 2005
  11. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    OK, I checked this on a random Playtech (African Palace, to be precise) ...

    This is messed up on Playtech's part, but what can you expect nowadays? :what:

    The blackjack pulldown menu will give you the option of single player or multihand (among two other options, as well). If you access the blackjack game in single hand/player, there will be a history button in the bottom right. This will show you your last 25 hands (I think that's the number).

    However, if you go to the multihand blackjack game and click on the history button, it will show you the exact same 25 hands that it showed you in the single player version. I, too, never played multihand in this specific casino, but those hands still show up.

    Not sure how this can be remedied ...
     
  12. Sep 14, 2005
  13. igli1000

    igli1000 Dormant account

    Occupation:
    student
    Location:
    Milano
    but have you solved the problem?
    Have they paid your money?
     
  14. Sep 14, 2005
  15. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I'm not the original poster here, I was just trying to show people how they can obtain their hand history in a Playtech casino and discovered the above-mentioned problem.
     
  16. Sep 15, 2005
  17. igli1000

    igli1000 Dormant account

    Occupation:
    student
    Location:
    Milano
    ok, understood. I've seen the history game and sent an email with the photo to the casino...let's wait...
     
  18. Sep 23, 2005
  19. igli1000

    igli1000 Dormant account

    Occupation:
    student
    Location:
    Milano
    finish

    The fact has finished and the casino has paid my money since I've demonstrated I've played the Single BJ.
    Thanks all
     
  20. Sep 23, 2005
  21. n96radsb

    n96radsb Dormant account

    Occupation:
    mm
    Location:
    mm
    How did you demonstrate it?
    what did the screenshot show?
     
  22. Sep 25, 2005
  23. igli1000

    igli1000 Dormant account

    Occupation:
    student
    Location:
    Milano
    I put the photo of the single bJ table (to demonstrate that I was in that game and not in the Multihand) and then the photo of "History" in that screen (the background was the same) with my last bets. They told I had only played multihand and that screenshots showed that was wrong. So they opened an enquiry and they gave me reason.
    Good luck
     

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