hello
this is my first post here I am after some advice.
I apparently self excluded myself from a well known bookmaker in January 2010 for two years which expires jan 2012. To be honest I cant really remember doing this but at the time i was losing a lot of money on touch screen roulette and excluded myself from the local shops in my area.
fast forward to july 2011. I opened up an online casino account with one of the well known bookmakers and deposited £600. After play roulette I turned it into 8k. When I went to cash out they restricted my account whilst they look into it. I am obvoiously very worried that I am not going to get paid. I did not pull the wool over anybodys eyes and I did not open a new account at a different address all the details were the same. I did not take a bonus as I am not a new customer. I have a feeling that they are going to try and shaft me by saying i cant gamble there and refund my original deposit. The way i see it i didnt know i was self excuded or i would have just signed up to another casino. I have also lost thousands in their shops in the last year and if they are going to do this then surely i am entitled to all the money back i have lost in that time. I also feel if they go down this road it will open the door for everyone who has every lost any money and is self excluded to get it back. At the moment it is being dealt with by their internal team and I am waiting for an answer. Anybody else had a similar experience and if so what was the outcome. The way i say it is they took the bet and only when i went to cash out they said oh we think your self excluded. If I had lost my £600 the rung up the next day and said i believe i was self excluded i want my money back they would have told me where to go. The casino is on the accredited list.
this is my first post here I am after some advice.
I apparently self excluded myself from a well known bookmaker in January 2010 for two years which expires jan 2012. To be honest I cant really remember doing this but at the time i was losing a lot of money on touch screen roulette and excluded myself from the local shops in my area.
fast forward to july 2011. I opened up an online casino account with one of the well known bookmakers and deposited £600. After play roulette I turned it into 8k. When I went to cash out they restricted my account whilst they look into it. I am obvoiously very worried that I am not going to get paid. I did not pull the wool over anybodys eyes and I did not open a new account at a different address all the details were the same. I did not take a bonus as I am not a new customer. I have a feeling that they are going to try and shaft me by saying i cant gamble there and refund my original deposit. The way i see it i didnt know i was self excuded or i would have just signed up to another casino. I have also lost thousands in their shops in the last year and if they are going to do this then surely i am entitled to all the money back i have lost in that time. I also feel if they go down this road it will open the door for everyone who has every lost any money and is self excluded to get it back. At the moment it is being dealt with by their internal team and I am waiting for an answer. Anybody else had a similar experience and if so what was the outcome. The way i say it is they took the bet and only when i went to cash out they said oh we think your self excluded. If I had lost my £600 the rung up the next day and said i believe i was self excluded i want my money back they would have told me where to go. The casino is on the accredited list.