Edward D. Wood
Dormant account
- Joined
- Oct 30, 2007
- Location
- europe
As I was reading some of the complaints threads...like the one from Chuchu
On or around 10 December I claimed a bonus at Dendera but as my ecocard had not been funded yet I was unable to deposit. A day later I found that the claimed promo had disappeared. I asked live chat and the lady told me that the promo was still active and I only had to make a deposit to make the bonus active. So half a day later, my funds at ecocard finally showed and I went to make a deposit. The cashier wont allow this and I asked live chat for the reason.
The lady told me she had no idea on why the deposit wasnt accepted but would ask management to give me a reply. I also sent a pm to ricardo (forum rep) to look into this. Another 2 weeks passed and no reply so I again went to live chat who promised this time that I will definitely get a reply by 8 Jan. Still no reply so I went to live chat on 10 Jan to ask why I didnt get a reply. The same standard reply from live chat "still awaiting a response from management. As soon as the case is reviewed you will get a reply'. WTF? It's been a month and it was obvious they were unwilling to give me a reply on what is a legit question. In the meantime I also sent a second pm to Ricardo after noticing that he had visited the forum. Now up to present and there is no hint of a reply from these guys nor from ricardo as if the issue never occured.
So where is courtesy from this disgraceful casino? At the very least i should have gotten a reply and whether I would have accepted the explanation is another thing. Simply avoiding the issue is not something any casino should be doing. I noticed that some members have placed them on a par with Vegas Regal. Far from it mates. Ricardo was sent 2 pms. The very least he should have done was acknowledge the pms. Instead he ignored them and he had visited the forum at least twice since my 1st pm. I would dearly love to see if they have the guts to reply to this thread.
I know from other forums that there is a configuration methode for the admin to show if the person read your mail. So, if you write a pm to a person from here and you wanna know if he/she read your mail....make a sign or something behind the mail "unread" and "read".
Maybe this would give your mail more "power". The knowledge that the sender knows that you have been reading his/her lines.
Just an idea
Ed
Chuchu: I hope that this is ok for you to post your thread here [again]. If not, CM please remove the text!
On or around 10 December I claimed a bonus at Dendera but as my ecocard had not been funded yet I was unable to deposit. A day later I found that the claimed promo had disappeared. I asked live chat and the lady told me that the promo was still active and I only had to make a deposit to make the bonus active. So half a day later, my funds at ecocard finally showed and I went to make a deposit. The cashier wont allow this and I asked live chat for the reason.
The lady told me she had no idea on why the deposit wasnt accepted but would ask management to give me a reply. I also sent a pm to ricardo (forum rep) to look into this. Another 2 weeks passed and no reply so I again went to live chat who promised this time that I will definitely get a reply by 8 Jan. Still no reply so I went to live chat on 10 Jan to ask why I didnt get a reply. The same standard reply from live chat "still awaiting a response from management. As soon as the case is reviewed you will get a reply'. WTF? It's been a month and it was obvious they were unwilling to give me a reply on what is a legit question. In the meantime I also sent a second pm to Ricardo after noticing that he had visited the forum. Now up to present and there is no hint of a reply from these guys nor from ricardo as if the issue never occured.
So where is courtesy from this disgraceful casino? At the very least i should have gotten a reply and whether I would have accepted the explanation is another thing. Simply avoiding the issue is not something any casino should be doing. I noticed that some members have placed them on a par with Vegas Regal. Far from it mates. Ricardo was sent 2 pms. The very least he should have done was acknowledge the pms. Instead he ignored them and he had visited the forum at least twice since my 1st pm. I would dearly love to see if they have the guts to reply to this thread.
I know from other forums that there is a configuration methode for the admin to show if the person read your mail. So, if you write a pm to a person from here and you wanna know if he/she read your mail....make a sign or something behind the mail "unread" and "read".
Maybe this would give your mail more "power". The knowledge that the sender knows that you have been reading his/her lines.
Just an idea
Ed
Chuchu: I hope that this is ok for you to post your thread here [again]. If not, CM please remove the text!