Your Input Please A Bit Naughty Trada!

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Right, I checked today and can confirm the instant RG settings regarding DL's do NOT work and the message in my image is correct, that I can continue depositing a daily 200 until the 29/05. I had a session this morning and it has allowed me to do the £200. The system has anomalies it appears and if you change from a daily to a weekly or weekly to a monthly amount, it won't place the limits until the present Trada week or month is over.

So their present week ends 00:00 tonight Sunday and their month the same on the 31st. so any period changes upwards don't come into effect until those times have been passed. Odd.


Its not anomalies alas - its how the system works. Now if i was a cynic (which I am) I would say this is to hinder the ability to set DL - as when the date does finally kick in - you then have to either accept the new DL or revert to what it was before you requested the change. Only other place I have seen this is Star Spins

Both Trada and Star Spins and im on TAB because of this. So instead of seeing a few small deposits from me. They get zero. But it must work for trada for them to keep it that way. As many people who set DL do so after a loss. And Trada knows the pain of a loss lessens within a few days so many people will reject the DL they had wanted to set.

Any casino who is serious about responsible gambling should NOT have such a system. Trada are good in many respects but this one they have very wrong. Will be interesting to see what the rep has to say about this. Its a crap RG system they have. So those who do use DL like myself your better of with the likes of Royal Panda or Video Slots where any changes are instant. And not at Trada. Its not an error in the system as said - because you do have a pop up box confirming you want the change when the "golden day" arrives.

This thread is 3 days in and the Trada rep has seen it so im sure a response will be forth coming soon ?
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Bottom of the page tells you who has been on, I doubt they would come in and not read

Just for the creator of the thread right? Because I cant see who reads this thread I can only see that when I make my own

I dont know if something like this can be overlooked by mistake or what but I know from personal experience trada take RG serious. I was pissed off last year because I had dunover like sessions with only them. Serious ice cold slots...so I said just close my account and dont bother to reopen it. Without talking to me, the chat instantly closed the account for good. When I calmed myself a few months later I asked Rachel to reopen and she said no can do.
 

cncas2123

Ueber Meister
Joined
May 23, 2015
Location
Belfast
Just for the creator of the thread right? Because I cant see who reads this thread I can only see that when I make my own

I dont know if something like this can be overlooked by mistake or what but I know from personal experience trada take RG serious. I was pissed off last year because I had dunover like sessions with only them. Serious ice cold slots...so I said just close my account and dont bother to reopen it. Without talking to me, the chat instantly closed the account for good. When I calmed myself a few months later I asked Rachel to reopen and she said no can do.

I had the same thing with Trada, I asked CS a simple question on RTP after a very poor session, they replied along the lines of "you cant win all the time" which was like a red rag to a bull after a £500 loss, so i asked the CS to close my account immediately, which they did, but when I calmed down and tried to reopen they said no can do, which as far as I know is their decision and nothing to do with regulations etc.
Oh well, one less casino to lose in......
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Just for the creator of the thread right? Because I cant see who reads this thread I can only see that when I make my own

I dont know if something like this can be overlooked by mistake or what but I know from personal experience trada take RG serious. I was pissed off last year because I had dunover like sessions with only them. Serious ice cold slots...so I said just close my account and dont bother to reopen it. Without talking to me, the chat instantly closed the account for good. When I calmed myself a few months later I asked Rachel to reopen and she said no can do.

I can see it?? Maybe you need to click on the arrow on the bar where its sais members who have read ??

Thats the trouble with the excluded business, sites do take it serious as they will be in big trouble if they didnt and thats where they have to do it right to start off with. We have all seen what happens when customer service get it wrong so alot of people will be hesitant to contact them

Can I please take a break for a week or drop my deposit limit and the next thing you know you have a major gambling problem and excluded from a shit load of sites :eek:


read.jpg
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I had the same thing with Trada, I asked CS a simple question on RTP after a very poor session, they replied along the lines of "you cant win all the time" which was like a red rag to a bull after a £500 loss, so i asked the CS to close my account immediately, which they did, but when I calmed down and tried to reopen they said no can do, which as far as I know is their decision and nothing to do with regulations etc.
Oh well, one less casino to lose in......

To ask them to close your account is not the same as asking to get self excluded, so if that was your wording then they did wrong.
They are entitled to not want you as a customer for any reason though so maybe they chosed that.

Who have read a thread can be seen by anyone who is a Meister member or above, and when it comes to Trada then I believe they just have implemented it wrong or misunderstood how it should work. That way it's good that this thread is started so they are not breaking any license agreement.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
I can see it?? Maybe you need to click on the arrow on the bar where its sais members who have read ??

Thats the trouble with the excluded business, sites do take it serious as they will be in big trouble if they didnt and thats where they have to do it right to start off with. We have all seen what happens when customer service get it wrong so alot of people will be hesitant to contact them

Can I please take a break for a week or drop my deposit limit and the next thing you know you have a major gambling problem and excluded from a shit load of sites :eek:

This is what mine looks like. I see the one arrow but it isnt for that :confused:

Sorry for the derail everyone
Capture.jpg
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
If you had read my post I said that only Meister members or above can see who have read a thread.

Now you know.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Aha, I thought people did like me and read all the posts in a thread :)
You can find all in the FAQ about what different member status mean.

I think I do for the most part but Im playing those fruit warp battles so I was just scrolling quick and saw you quoted someone that wasnt having the issue of who can see who reads a thread and figured it didnt have anything to do with it :)

Thanks I will go read it Its not usually a big deal to me aside from when I want to see if a rep has read a thread yet or not.
 

goatwack

Love grows where my rosemary goes
CAG
Joined
Aug 29, 2012
Location
Londonia
It's a useful feature, knowing who's looked at this thread. Like certain Trada reps.....:eek::eek::eek:
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
TBH it looks like a grey area from a regulation point of view. Can anyone directly quote the UKGC from their site which says that there should be no email intervention before a S/E begins? Could well be wrong but I have also seen other sites do similar.

On a lighter note (if the Trada Rep is indeed reading this thread) has anyone else noticed how the once generous daily promotions have now turned to shite? Last few days have been "play through on 100 on such and such and get 20 free spins (with wagering)". Shame as these used to be really good and encouraged me to play a lot more there...
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
TBH it looks like a grey area from a regulation point of view. Can anyone directly quote the UKGC from their site which says that there should be no email intervention before a S/E begins? Could well be wrong but I have also seen other sites do similar.

On a lighter note (if the Trada Rep is indeed reading this thread) has anyone else noticed how the once generous daily promotions have now turned to shite? Last few days have been "play through on 100 on such and such and get 20 free spins (with wagering)". Shame as these used to be really good and encouraged me to play a lot more there...

Yes, you have a point there that I have made many a time. If you remember back to Easter 2016 when 32Red pissed a lot of players off here by making TAB delayed and non-instant, solely for the purpose of obstructing players who had pending withdrawals over this lucrative and busy period and realized they could ring-fence the withdrawals by using TAB to close their account until after the next processing date?

Well we checked the UKGC rules at the time and although reading as SE/TAB should be instant and automated, self-set by the player and not involve third parties by e-mail, the wording is bad and is open to abuse.

95% of UKGC licensed casinos take it as we do and read it so they need to offer instant self-set automatic TAB/SE but there are a minority whom have spotted some ambiguity in the wording and/or a related separate paragraph that isn't as specific that they choose to take notice of instead. I can't remember the exact details, but I did report this discrepancy to UKGC and am still waiting 10 months later for my response. Now 32Red or any other casino/group choosing to take advantage of this loophole would not have done so without legal interpretation so yes, you're pretty much spot-on about it being a 'grey area' although like I said the majority do see as black-and-white like we tend to as players.

This isn't a have-a-go topic directed at Trada and yes they've seen the thread but I don't expect any resolution until after the Holiday Weekend. Firstly they are good and honest and I know they will rectify promptly any flaws in their system and secondly there are accredited casinos here that deliberately abuse the loophole, which Trada don't as their TAB works AFAIK instantly and self-set, not that you would need it anyway with their rapid processing. :thumbsup:

The issue here is not about them not giving bonuses enough or bad runs on slots, but simply that their RG doesn't work instantly as I believe it should for any casino here that holds one of the record CM 9.8 ratings. I have every confidence it will be sorted. :cool:
 

TradaCasino

Official rep for Trada Casino
Joined
Mar 5, 2013
Location
Dublin, Ireland
Hi All!

First of all, my apologies for not getting back to you sooner. I was on holiday last week and I'm just back in the office today.

Also, please bear with me as this description is a bit complicated but the gist of it is this:

  • We are compliant with UKGC requirements.
  • The way the limits display is incorrect and the description is incorrect, even though the functionality technically works (albeit badly, which I will fix).
  • The location of the 'Lower Deposit Limit' window isn't obvious enough and needs to be moved.

I want to start by thanking Dunover for bringing this to our attention, it's not something any of the team noticed before and there are obviously a number of changes we need to make to streamline the process and fix the incorrect display.

I have gone through the process on my own account and taken screenshots as I go along to show you what happens.

1. As you can see in the below screenshot, I have started with no limits on my account:

nolimit.png

2. I then set a limit of €100 weekly on my account

100weekly.png

3. I decide to lower my limit by clicking 'Change My Limit' in this section, and change it to €10 weekly. As you will see in the screenshot this repeats Dunover's issue - it says that I have to wait until the 5th June at 14:42 before this limit takes effect. As discussed in this thread, when a limit is lowered it should take effect immediately.

10weeklychange.png

4. If you scroll down on this screen, you will see there is a section to LOWER the deposit limit and this does take effect immediately. This section should be the first thing you see when you have an active deposit limit, and you should not have to scroll down to find it.

scrolldown.png

5. I then changed my limit to €10 weekly in the correct section (the one I scrolled down to find). This limit has taken effect immediately in our back office and I now cannot deposit more than €10 for the remainder of the week. At the end of the week (on the 05/06/2017) my limit will go back to what I set it at in the 'Change My Limit' section.

lowered10weekly.png

One thing I have noticed, is even after lowering my limit to €10 using the 'Lower Deposit Limit' function, the current deposit limit above still says €100 (which is a glitch). The €10 limit is applied and has taken effect in our back office, but the player still sees the old limit in this 'My Deposit Limit' section, whilst the correct and current limit is displaying as it should in the 'My Current Deposit Limit' section underneath.

So yes, MESSY AND CONFUSING.

I have no idea how we missed this. My only explanation is that as the regulations changed we added functionality too fast, without properly considering the user journey. We are ultra paranoid about being non-compliant so as we made changes to the system it is possible (but not excusable) that we overlooked certain elements of the design/display which should have made this process which could have made this process much easier for everyone from the beginning.

The following changes are being made as we speak (number 1 was done as I was writing this post).

1. The 'Lower Deposit Limit' function is now the first thing you see within the 'Deposit Limit' screen when you have an active limit in place.
2. The 'Change Deposit Limit' function will be renamed 'Increase Deposit Limit' so it is more obvious which option the player should use for increasing/decreasing limits.
3. The term which stated that players had to contact support to make a deposit limit reduction immediate will be replaced with: If you wish to reduce your deposit limit, for example from €100 to €50, this can be done at any time and will come into effect immediately by using the 'Lower Current Limit' option. I believe this was an old term that related to previous functionality and it wasn't updated when we changed the system to fit UK requirements.

Any other feedback would be appreciated, I'm glad we got this cleared up and are managing to make the process a little smoother to players. In a nutshell, we were compliant all along as there was an option for lowering the limit with immediate effect but our descriptions and layout didn't make this clear enough to players who had not used this function before.

Hope all that makes sense and apologies for the long winded post.

If there is anything I'm still misunderstand please chip in,

Rachel.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Hi All!

First of all, my apologies for not getting back to you sooner. I was on holiday last week and I'm just back in the office today.

Also, please bear with me as this description is a bit complicated but the gist of it is this:

  • We are compliant with UKGC requirements.
  • The way the limits display is incorrect and the description is incorrect, even though the functionality technically works (albeit badly, which I will fix).
  • The location of the 'Lower Deposit Limit' window isn't obvious enough and needs to be moved.

I want to start by thanking Dunover for bringing this to our attention, it's not something any of the team noticed before and there are obviously a number of changes we need to make to streamline the process and fix the incorrect display.

I have gone through the process on my own account and taken screenshots as I go along to show you what happens.

1. As you can see in the below screenshot, I have started with no limits on my account:

View attachment 78822

2. I then set a limit of €100 weekly on my account

View attachment 78823

3. I decide to lower my limit by clicking 'Change My Limit' in this section, and change it to €10 weekly. As you will see in the screenshot this repeats Dunover's issue - it says that I have to wait until the 5th June at 14:42 before this limit takes effect. As discussed in this thread, when a limit is lowered it should take effect immediately.

View attachment 78824

4. If you scroll down on this screen, you will see there is a section to LOWER the deposit limit and this does take effect immediately. This section should be the first thing you see when you have an active deposit limit, and you should not have to scroll down to find it.

View attachment 78825

5. I then changed my limit to €10 weekly in the correct section (the one I scrolled down to find). This limit has taken effect immediately in our back office and I now cannot deposit more than €10 for the remainder of the week. At the end of the week (on the 05/06/2017) my limit will go back to what I set it at in the 'Change My Limit' section.

View attachment 78826

One thing I have noticed, is even after lowering my limit to €10 using the 'Lower Deposit Limit' function, the current deposit limit above still says €100 (which is a glitch). The €10 limit is applied and has taken effect in our back office, but the player still sees the old limit in this 'My Deposit Limit' section, whilst the correct and current limit is displaying as it should in the 'My Current Deposit Limit' section underneath.

So yes, MESSY AND CONFUSING.

I have no idea how we missed this. My only explanation is that as the regulations changed we added functionality too fast, without properly considering the user journey. We are ultra paranoid about being non-compliant so as we made changes to the system it is possible (but not excusable) that we overlooked certain elements of the design/display which should have made this process which could have made this process much easier for everyone from the beginning.

The following changes are being made as we speak (number 1 was done as I was writing this post).

1. The 'Lower Deposit Limit' function is now the first thing you see within the 'Deposit Limit' screen when you have an active limit in place.
2. The 'Change Deposit Limit' function will be renamed 'Increase Deposit Limit' so it is more obvious which option the player should use for increasing/decreasing limits.
3. The term which stated that players had to contact support to make a deposit limit reduction immediate will be replaced with: If you wish to reduce your deposit limit, for example from €100 to €50, this can be done at any time and will come into effect immediately by using the 'Lower Current Limit' option. I believe this was an old term that related to previous functionality and it wasn't updated when we changed the system to fit UK requirements.

Any other feedback would be appreciated, I'm glad we got this cleared up and are managing to make the process a little smoother to players. In a nutshell, we were compliant all along as there was an option for lowering the limit with immediate effect but our descriptions and layout didn't make this clear enough to players who had not used this function before.

Hope all that makes sense and apologies for the long winded post.

If there is anything I'm still misunderstand please chip in,

Rachel.
And there you go, with help from a member and fantastic customer service on a bank holiday, a issue on the verge of resolution.
Kudos rachel.
If all casinos where like this....
 

TradaCasino

Official rep for Trada Casino
Joined
Mar 5, 2013
Location
Dublin, Ireland
And there you go, with help from a member and fantastic customer service on a bank holiday, a issue on the verge of resolution.
Kudos rachel.
If all casinos where like this....

I would LOVE to take credit for responding to this on a bank holiday.... but it's a working day here in Ireland ;)
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I would LOVE to take credit for responding to this on a bank holiday.... but it's a working day here in Ireland ;)
Well I totally retract my statement!..
you should have dealt with this on a Sunday!..
Just joking, top casino :)
 

Users who are viewing this thread

Top