Resolved 888.com have stolen at me $878

[madel]

Hi,
I played 888.com casino of 5 years without problems.
Recently I have received from them the letter:
Dear,

I am Mark M. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. which is part of the 888.com group of companies.

I am contacting you in regards to your Casino on Net account with username "*****".

As a responsible company we are continually monitoring our sites. During this monitoring we note that the way you have used your account with us, leads us to believe that your reason for joining our site was to take advantage of the bonuses we provide.

Please note that your game and transaction history shows that you appear to have attempted to take advantage of our generosity as regards to the awarding of bonuses.

To protect the integrity of our casino and to prevent further such abuse we have decided to block your account permanently. This is entirely in line with our Terms & Conditions to which you willingly signed up to when joining us.

In regards to your pending cash out request, please note that cash out request is still in the process. and once it is released from the casino it will take 1-2 business days to reflect on your account.

Please do not attempt to open any accounts with any sites operated or powered by 888.com in the future. If you do these accounts will also be blocked with the possible loss of any deposits made.

Kind regards,
Mark M.
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
operations@cassava.net


Since September, 7th all my cash out request come back to my account and it is blocked.
They have stolen at me $878.
I ALWAYS FULFILLED THEIR WAGER REQUIREMENTS OF THE BONUS.
Be cautious, you at any moment can lose the money !

 

[Webzcas]

They could have waited until it was $888 lol

If they blocked your access due to bonus abuse, could you provide more details. There are other threads here on the forum with similar stories.

By the way have you contacted

You do not have permission to view link Log in or register now.

?

* Edited to add I see you stated you met the wagering requirement. I would in that case definately lodge a complaint with eCogra.

 

[Casinomeister]

...
In regards to your pending cash out request, please note that cash out request is still in the process. and once it is released from the casino it will take 1-2 business days to reflect on your account...

There shouldn't have been a problem - unless they pegged you for player fraud. I'd contact eCOGRA on this one since 888.com is on our "no can do" list.

Live Webzcas said, perhaps you should have gotten it up to $888.

 

[madel]

Today I have again made cash out request. If it is again declined I will contact to eCOGRA.

 

[GOCC]

Hate Cassava but they havent stolen. They have simply closed your account. Said that your cashout is in procees and will take 1-2 days to reflect?

 

[Webzcas]

Hate Cassava but they havent stolen. They have simply closed your account. Said that your cashout is in procees and will take 1-2 days to reflect?

The poster also stated this at the bottom of his post:

Since September, 7th all my cash out request come back to my account and it is blocked.

 

[vinylweatherman]

Hi,
I played 888.com casino of 5 years without problems.
Recently I have received from them the letter:
Dear,

I am Mark M. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. which is part of the 888.com group of companies.

I am contacting you in regards to your Casino on Net account with username "*****".

As a responsible company we are continually monitoring our sites. During this monitoring we note that the way you have used your account with us, leads us to believe that your reason for joining our site was to take advantage of the bonuses we provide.

Please note that your game and transaction history shows that you appear to have attempted to take advantage of our generosity as regards to the awarding of bonuses.

To protect the integrity of our casino and to prevent further such abuse we have decided to block your account permanently. This is entirely in line with our Terms & Conditions to which you willingly signed up to when joining us.

In regards to your pending cash out request, please note that cash out request is still in the process. and once it is released from the casino it will take 1-2 business days to reflect on your account.

Please do not attempt to open any accounts with any sites operated or powered by 888.com in the future. If you do these accounts will also be blocked with the possible loss of any deposits made.

Kind regards,
Mark M.
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
operations@cassava.net


Since September, 7th all my cash out request come back to my account and it is blocked.
They have stolen at me $878.
I ALWAYS FULFILLED THEIR WAGER REQUIREMENTS OF THE BONUS.
Be cautious, you at any moment can lose the money !

It is IMPOSSIBLE for a player to comply with this request:-

1) Cassava WILL NOT LIST IT'S PROPERTIES

2) There are SO MANY OF THEM, and they go to GREAT LENGTHS to make each one look totally INDEPENDENT of each other, and Cassava.

A complaint should be made to eCogra, and get eCogra to extract from Cassava an accurate list of properties that players told not to open further accounts can consult BEFORE opening a new account.

The fact that these sites market themselves independently also makes it EASY for players to be "tricked" into opening fresh Cassava accounts whilst having absolutely no idea that it even IS another Cassava account, rather than an account at a famous betting shop operator, or a newspaper.

The UK Trading Standards office should also be contacted, since the way Cassava conduct their business goes against many of the consumer protection laws, the most obvious being those terms that are impossible to comply with since Cassava will not release the information consumers require in order to ensure compliance.

The ONLY way to detect a Cassava casino is AFTER THE FACT, when you download and register, and see familiar software.

The idea that you cannot play a number of accounts merely because they are "powered by Cassava" is completely absurd given the information players are given. It would be as absurd as telling players they CANNOT play at Jackpot Factory because they already have an account at Red Flush, 32Red, and GoWild (for example).

In this case, it took Cassava FIVE YEARS to decide this player was too good for them. This is complete BULLSHIT, I expect the OP was playing the same way for much of this time, but suddenly the casino decided he was winning too much, so this made it OK to "screw him over".

Even if they DO pay, it is with bad faith, they clearly don't want to, and are making it look like they are going to string this out with excuses, rather than prompt payment.

This kind of behaviour is VERY BAD. Management can do a complete U turn on a player, and decide who to pay AFTER THE FACT. There are many players who have NOT been paid, and have been told they are NOT getting paid. Cassava are also hiding behind the hundreds of skins, depriving many players of the ability to approach eCogra, even though it IS Cassava that operate ALL of them, and who ARE seal holders.

The inability to use a mediation service will result in these complaints getting particularly vocal, which is the result of these players having nothing to lose by being as vocal, and as rude, as they like.
Where there IS an availability of mediation, players are advised to NOT go public, and certainly not to be vocal or even rude about the casino, as this harms the chances of success.

There MIGHT be a possibility of going to the small claims court, since most of these disputes are over sums under 5000 (which may even be higher now), which can be dealt with in this way.

Player pays court fee, casino representative fails to turn up, player wins by default. Casino operator then has CCJ on it's credit file. This might embarrass them to address the issues, rather than hide behind "no can do", although a CCJ is by no means a guarantee the player will see their money, and they stand the chance of losing the court fee on top.

There are many rogue businesses who simply ignore CCJs, and it is very hard then to get the money.

There is pressure though to change the law on this, making CCJs payable to the court, rather than the plaintiff. This would make the court responsible for chasing the money, which means they WOULD get paid, and ignoring them could lead the directors of a company to be in contempt of court.

Funnily enough, it is recent pressure from small BUSINESSES that has prompted this rethink, and NOT the fac that for YEARS the courts have let CONSUMERS down.

 

[felicie]

Excuse me for interrupting but doesn't anyone's word and especially written account for anything anymore? She has it in writing that her cashout was being processed - shouldn't that be something? to someone? somewhere? Thank you.

 

[madel]

Today my cash out request has been again dismissed also money have returned on my account to a casino. They do not answer my questions, I am shocked by their behaviour. I always executed their rules, had one account and played 5 years. Today has opened dispute in eCOGRA. I wait for result.

 

[madel]

My problem is solved. After a complaint through the eCOGRA for me today, my cash out request was processed.

 

[Jasminebed]

My problem is solved. After a complaint through the eCOGRA for me today, my cash out request was processed.

Thanks for keeping us up to date madel. Glad you got your funds.

We now know what kind of action players must take when they have problems with Cassava.

I wouldn't trust them with my money, and I expect you will find other venues to pursue your hobby.

 

[Webzcas]

My problem is solved. After a complaint through the eCOGRA for me today, my cash out request was processed.

That's good to hear