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888.com exchange rate stupidity

Discussion in 'Casino Complaints - Non-Bonus Issues' started by thelawnet, Mar 6, 2012.

    Mar 6, 2012
  1. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Just trying to get some sense out of 888.com, I went in there to make a deposit, the casino is denominated in US$, but I live in the UK, it says I will be charged in GBP, and there is no option to change this, although you can choose the cashout currency (although I previously had an epic struggle getting Luckyace to honour my selected currency).

    The exchange rate for deposits is in the cashier for deposits:

    "Rates according to the last business day: US$1.0000=£0.6565"

    According to Yahoo! Finance, the last close was at

    You must register/login in order to see the link.

    US$1 = 0.6304

    That's a hefty whack, ~4% worse, and I wonder if they will charge me the other way when I cashout (so total loss around 8%)

    I check the 'withdraw' tab and there's no info on the exchange rate, so I try to find out from 'support'.

    Here follows the chat log:

    (note that I never did give my pet's name....)
     
  2. Mar 7, 2012
  3. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    So they just sent me a stupid reply:

     
  4. Mar 7, 2012
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    What I can't understand is why these casinos still use the US Dollar?? No one from USA can play....
     
  6. Mar 7, 2012
  7. conker

    conker Senior Member CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    Did that not put you off playing there in the first place? I don't like playing in $$ unless I really need to as I can never be bothered to do the currency exchange in my head when I play.
     

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