@Gashon,
I can't comment on the reasons for you not receiving an invite until I have checked your account, so I'll respond to that when back in the office if that's ok.
@VWM
I want to start by saying I completely understand where you are coming from, and the development you suggested to only display bonuses to relevant players is already underway. This, however, is quite intense and I don't yet have a release date.
With regard to the email invitations, there are a few reasons why you may not receive the invite, the most common is that you have claimed the bonus before the invites are sent. We send emails during office hours - so someone who sees the offer early in the morning, e.g. 1am - will claim the bonus, our system will pick up that it has been claimed and exclude them from the mailer.
Another reason may be to email frequency - as you correctly point out - we have been doing daily bonuses for some promotions - should we bombard you with emails every day? I don't think that's 32Red's style.
Finally, as you mentioned earlier, the deadly spam filters sometimes disagree with the terminology in the email and simply doesn't deliver to certain email clients.
As I say, I will investigate the OP's personal situation when back in the office, in the meantime I hope the above sheds some light on procedures.
Regards
Mark
PS - note to anyone planning to take their iPhone to the beach - the screen is very bad in the sun and sandy fingers don't work the screen too well!!
No, but this case seems to suggest thaty the current frequency of "reminder" invites is not enough, and makes it look like the entire promotion is all covered by the initial invite, even if the intent was to review eligibilty at the end of each week, as appears to have happened here.
As for emails only being sent in office hours, the problem here is that if I wait until then, I miss a couple of the "today only" bonuses when a promotion happens to start out of office hours.
The Wimbledon promotion is a case in point, as it was dependent on how far "our" player got. When he was knocked out on Wednesday, and new promotion began the next day, but the emails didn't go out till the following week. This meant that following the terms as stated, and not claiming until the email was received, meant losing out on 4 of the daily boni, and claiming on the Monday. This is the one where I spotted it in the lobby, realised I had already missed two, and contacted CS. They confirmed I was on the list, so I deposited, claimed, and got it.
The problem with this is that it makes it look like waiting for the email is no longer an actively enforced term, and so long as you are on the list, there will be no problems in claiming earlier than the receipt of the email.
It is good that a method of ensuring only eligible players see a promotion is under development, as this will ensure that players who are not eligible can tell straight away. Whilst they may argue their case, they cannot argue that they were tricked by misleading web or lobby content.
The terms should be updated so that they say "Players eligible for this promotion will be presented with it in the lobby when they log in, from where they may claim". Presentation on the website can then be for information only, with advice for players who can't see it in their lobby to contact support to check eligibilty before depositing. This will cover situations where the lobby fails to display the promotion to an eligible player for some kind of technical reason (it happens frequently in other MGS lobbies already using this system). Support can then manage the players' expectations, rather than having them angered by what seems to be a faceless and automated "rip off" when they try to claim after making a deposit.
