32Red hit with £2m UKGC penalty (RG/ML regulations)

[nikantw]

TBH, the player in this case sounds a lot like me in those years. E.g. maybe he left the balance in his account as I did. Had quite a few times balances of 20, 30K and more, and still wouldn't hit the withdraw button but was thinking I might be on a roll and will try to increase it further the next day. I was adamant that one day I would make it to a massive 500K withdrawal, which of course never happened.

Harry "The Gambler"



I am really glad you changed that tactic after 2006.

 

[Jory]

I remember over a year ago making a jokey comment to william hill live chat, when the assistant asked me how I was doing today, I replied that I could do with some luck, the customer assistant didn't say anything to me but when I tried to log in 30 mins later my account was frozen.

I had a similar experience with William Will last summer. When asked how I doing I casually mentioned I was just having a few beers. I then got a lecture about how it's irresponsible to drink alcohol while gambling and that my account will now be frozen for 24 hours.

I think that was the only time I've ever felt insulted by a live chat agent. I even had a £10 deposit limit in place at the time. After the 24 hours I logged in and excluded for 5 years since I clearly had a problem.

Thanks William Hill for showing me the light!

 

[TheAddict]

Hmm, and then if will hill ever opened a b&m casino and transferred staff to it you could meet the same person at the desk one day who sais that you get your first 2 drinks half price for becoming a new member.
What a donkey, ive responded a few times that im a bit drunk and went on to have a joke and a laugh with the CS agent in conersation. Recently one who was jealous and that he cant get a beer until finishing at 8pm haha.
Or an 888 a long time ago, a CS agent who tried to take advantage and chat me up (obviously had access to my photo ID)

 

[Nicola]

I checked with the UKGC over the "enticements" received by the player from 32Red - these were standard deposit match offers which are offered to us all - nothing special or out of the ordinary for VIP players. This is where some of the media reports yesterday/today have made it sound worse than it was.

I'm not the biggest fan of 32Red, I closed my account there a few years back when they introduced the 'pending period' but I feel they were made a scapegoat here. They did miss opportunities granted. Interested to know if he/she was a slots or roulette player. £1m win replayed sounds like a progressive!

 

[t4llek]

I might add to my post that I never made a withdrawal from December 1998 to August 2006, not once!!! Although my deposits reduced significantly after 2004, but overall I would say about EUR1Mil down the LARGE drain without a single withdrawal!

Hence, it could well be this player never attempted a withdrawal or was seriously thinking about it.

Now, losing a win of GBP1Mil, be it pending as withdrawal or not, should have had all bells and whistles going off even in the most untrained support staff. Boggles me though, how you would lose 1Mil in a matter of a day or two. The highest my balance went up, was around 120K betting EUR45 - 125 and it took about 2 weeks to lose it all again.

surely he was allowed to go bigger? dunno, but i remember the maximum was 500€ spins on the original break da bank at 32 red a few years ago just to give an example

 

[Harry_BKK]

surely he was allowed to go bigger? dunno, but i remember the maximum was 500€ spins on the original break da bank at 32 red a few years ago just to give an example

Sure, yes... there are a few MG slots with $500 a maximum bets, still to lose GBP 1 Million within two days on slots alone you must be super super unlucky. It just doesn't go that quick.

 

[pmhcfc]

Interesting read this...

I have my own opinions on 32 Red but the one question that I keep asking myself....Just how much do you need to win before it's enough...

Surely if any of us on this forum won a seven-figure sum then it would be life changing...let alone to someone who brings home £2100 per month (puts him on about £34k doesn't it?). I know we're all gamblers to lesser or greater degrees, but seriously...a SEVEN-figure win!

Personally, I've been gambling online since you could, not always been great at withdrawing...but seriously, if I played back a £1m + win then I'd be driving into a tree at high speed.

 

[t4llek]

Interesting read this...

I have my own opinions on 32 Red but the one question that I keep asking myself....Just how much do you need to win before it's enough...

Surely if any of us on this forum won a seven-figure sum then it would be life changing...let alone to someone who brings home £2100 per month (puts him on about £34k doesn't it?). I know we're all gamblers to lesser or greater degrees, but seriously...a SEVEN-figure win!

Personally, I've been gambling online since you could, not always been great at withdrawing...but seriously, if I played back a £1m + win then I'd be driving into a tree at high speed.

The problem is theres times when 500 was enough and then some where 150 was enough but there were also times were 10k werent enough and i just blew it all, its the mindstate ur in and for the kinds of bets were talking about here i have no doubts that no matter the amount the guy would still lose it all deep pockets with a gamling problem is allways fucked up.