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32Red Dish Of The Day no longer 100% on Fridays! :(

jonmincher said:
^^ Very surprising read to say the least Harry^^

I have always been a bit paranoid but with all these reported changes and a bit of negative feedback, can't help thinking 'What the bloody hell are they playing at?'

Too many casinos heading down the slippery slope. Examples: Ladbrokes a while back, more recently BGO.

On bended knee I really hope these guys are just experiencing a 'bump in the road'
Click to expand...

Well Jon, it is indeed not very amusing to see the changes.:rolleyes: :eek:

End of last year while complaining about them i made a list of what will follow after the pending period, one of the first things was this:

- Offering LiveChat only Monday to Friday from 9am-5pm.

I wasn't totally right but the new CS procedure comes very close to that.

In my experience a company introducing that kind of support is cutting down on the work force as the new layout will reduce LiveChat requests significantly.
 
Find it very hard to even type negatives about a casino I've had nothing but praise for for years now, always got W/D on the days I expect them, always polite and prompt replies from Mark on here and until this year (which I am not complaining about) always comp'ed afetr 3-4 back to back poor sessions.

HOWEVER I also cannot argue with any of the points that you raise and my mind boggles as to the big question, WHY?

The most sensible move IMO (although MEGA costly) would be to go multi-provider. With their reputation built up over the years, a similar choice of games such as Guts, Casino Luck, Leo etc etc, with their excellent (up to now apparently) CS, trustworthyness and a daily DOTD they would be virtually untouchable and soon cover the cost of migration.

My CV is in the post!
 
when reading the numerous posts here about 32red

the thoughts crosses my mind:

this casino might be outstanding and has a very reputable history and well deserves the good critics.

however:

they can be very proud to have a large number of players, whose loyality is extremely high and the rate of identification with that brand is outstanding. if there would be investigations of players loyality towards a casino i think they would be by far number one...

just my 2 cents.
 
partyhummel said:
the thoughts crosses my mind:

this casino might be outstanding and has a very reputable history and well deserves the good critics.

however:

they can be very proud to have a large number of players, whose loyality is extremely high and the rate of identification with that brand is outstanding. if there would be investigations of players loyality towards a casino i think they would be by far number one...

just my 2 cents.
Click to expand...

Unfortunately I believe you're right:rolleyes:

If any other casino make changes, we can speak our minds and complain a little, but we do it with no feelings behind, because there are so many casinos out there anyway.

When this casino are making changes that we don't like, then we take it personal.
We ask questions and we moan. We also have the right to do that I believe.
Sometimes they listen and sometimes not;)
 
.....The question remains however 'Why fix something which is not broken?'

Casino of the decade, threads full of positivity for years (excluding the moaners)

There have been 'moans' about other places so 32 Red is not been 'singled out'

Betspin, no longer doing daily offers/low roller friendly
Video Slots bonus system
BGO's wagering changes

Just a few quick examples off the top of my head :)

Fact remains unless they make DRASTIC changes I will remain a loyal customer and it on that basis (in bulk) I think their line of thought is based.

Edit: Just spotted the 'finance related' post, so maybe it does need to make changes after all!!!
 
There has been a couple of negative chages to the way 32Red operates in recent times, that no one can deny. Behind the scenes, there are probably reasons why this has been done which none of us are privy to.
What it ultimately comes down to, to anyone who plays at 32Red is `do those changes affect my enjoyability at playing there` To some I`m sure the answer is yes, to most I`m equally sure the answer is no.

Like everyone from time to time I suffer the occasional disconnect at 32Red yes, sometimes on a bad day for whatever reason it can occasionally be worse. Imo no more so at 32Red than any other mg client I have played at. It`s a small niggle and one that you just have to accept happens from time to time. Compare it to brower based casinos where more often than not you suffer from slow and laggy spins, disconnections from server during spins, time outs and such. The viper client is a far more attractive alternative. Does 32Red have areas in which they can improve? Absolutely yes and who knows maybe one day 32Red will have plans to go multi platform and create a viper suite that does just that, but as has already been pointed out, why change a winning formula.

As I have stated many times in the past, some casinos attain gold status standing, and repeatedly, not because their perfect or they dont suffer flaws in any way (all casinos do) or they make certain changes that some people dont like but because of their proven reliability and track record which has been built up over many years. You can please some of the people some of the time but you cant please all of the people all of the time.

In 32Reds case, a gold standing casino of a decade and more. Outstanding customer attention to problems, reps that are attentive, always involved and always respond, very good daily promotions, special events/competition leaderboards and the fact that you always know you and your money are safe. It will take a lot more than a few `niggles` to test my loyalty and start to make my trust in this casino waver.
 
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....It also must be currently 'All Hands to the Pump' and a very busy time their end.

Mark is probably the best rep around and would have offered further input usually by now, although repetitive in parts this thread has grown longer than I expected it to!

I'm sure he'll chime in with reassurances (if and where needed) once the 'dust has settled'
 
jonmincher said:
.....The question remains however 'Why fix something which is not broken?'

Casino of the decade, threads full of positivity for years (excluding the moaners)

There have been 'moans' about other places so 32 Red is not been 'singled out'

Betspin, no longer doing daily offers/low roller friendly
Video Slots bonus system
BGO's wagering changes

Just a few quick examples off the top of my head :)

Fact remains unless they make DRASTIC changes I will remain a loyal customer and it on that basis (in bulk) I think their line of thought is based.

Edit: Just spotted the 'finance related' post, so maybe it does need to make changes after all!!!
Click to expand...

32 Red is listed on the London Stock Exchange and they have to answer their investors who are expecting higher revenues each year. They are in the business to make money and I guess that is what it is fundamentally all about. By cutting costs on bonuses, withdrawal times etc. they produce a higher net result each year and get happy investors. So what seems like a winning recipe for us players, maybe isn't from the money-making side of things.
 
jonmincher said:
Mark is probably the best rep around and would have offered further input usually by now, although repetitive in parts this thread has grown longer than I expected it to!

I'm sure he'll chime in with reassurances (if and where needed) once the 'dust has settled'
Click to expand...

Hi Jon,

Thank you for the kind words. I wouldn't say I agree, but I try and allocate some time here to make sure things are going smoothly or to keep up with the next thread regarding changes. :)

I don't really have much to 'chime in' about this time though. This thread started because a 100% bonus didn't happen on a day when we had been offering them for a while. I must admit (with Mark's hat on not 32Red) it did feel a bit 'well I expect this, you should give us this every Friday' which I couldn't understand. I also enjoy a flutter and would shrug this off - perhaps I am too close to the marketing side to understand.

I'd like to reiterate that those of you who are still seeing Dish of the Day in the lobby will continue to receive bonuses whether it's 10% or 100% or more, your choice to take them is of course yours. We are getting more segmented with bonuses as time goes on however and if you consider yourself as someone who is only interested in the 100% versions, you may find that you don't see them again. Despite some misconceptions, there ARE costs associated with bonuses and we need to keep the cost of bonuses to a set level.

I should revert back to my 32Red hat and mention that the 'financial graph' that was posted isn't anything to do with these (or any other) changes. 32Red is a Plc and our figures are in the public domain, but please don't be fooled by a screenshot showing a very small time frame of our share price movement. It's tough to discuss this on a player-facing forum as it looks 'bad' when a casino is doing well (cue tin foil hat comments about MG games not paying, changes in RTP etc) but 32Red Plc is doing well and our brands continue to attract more players despite some of the (what I consider) smaller changes.

I hope my contribution helps and I don't get a barrage of questions I can't answer but I just wanted to let you know I am not ignoring the thread.

Take care!

Mark
 
Do the math people! If ANY casino gave you £50 or £100 as a 100% bonus every week with a relatively low 35x WR, even though it is EV- (but not too badly -) there would be significant number cashing it out of those awarded it. Remember sites like Gday and their group shower 100% on you but it has 35x D+B so very few cash it in. Similarly with RTG some of whom award a 100%-200% one each week - they would NEVER do that if their slots were on the high math model of 97% BTW!

The bonus should be 'rationed' rather than exploited continually by the same people each week. If you deposited daily and took the whole range from 10% -100% I doubt they'd sanction you, but to play selectively on the 100% days isn't really the sort of play the casino wants to encourage. Yes, they do offer it Fridays (which precedes the longest pending-period they have as you'll not receive cash-outs until Mon-Wed depending on your payment method in order to get maximum reversals from those registering a withdrawal) but even so many do often cash it out.

It's not hard to understand the selecting of players occurring now.
 
Mark_32Red said:
Hi Jon,

Thank you for the kind words. I wouldn't say I agree, but I try and allocate some time here to make sure things are going smoothly or to keep up with the next thread regarding changes. :)

I don't really have much to 'chime in' about this time though. This thread started because a 100% bonus didn't happen on a day when we had been offering them for a while. I must admit (with Mark's hat on not 32Red) it did feel a bit 'well I expect this, you should give us this every Friday' which I couldn't understand. I also enjoy a flutter and would shrug this off - perhaps I am too close to the marketing side to understand.

I'd like to reiterate that those of you who are still seeing Dish of the Day in the lobby will continue to receive bonuses whether it's 10% or 100% or more, your choice to take them is of course yours. We are getting more segmented with bonuses as time goes on however and if you consider yourself as someone who is only interested in the 100% versions, you may find that you don't see them again. Despite some misconceptions, there ARE costs associated with bonuses and we need to keep the cost of bonuses to a set level.

I should revert back to my 32Red hat and mention that the 'financial graph' that was posted isn't anything to do with these (or any other) changes. 32Red is a Plc and our figures are in the public domain, but please don't be fooled by a screenshot showing a very small time frame of our share price movement. It's tough to discuss this on a player-facing forum as it looks 'bad' when a casino is doing well (cue tin foil hat comments about MG games not paying, changes in RTP etc) but 32Red Plc is doing well and our brands continue to attract more players despite some of the (what I consider) smaller changes.

I hope my contribution helps and I don't get a barrage of questions I can't answer but I just wanted to let you know I am not ignoring the thread.

Take care!

Mark
Click to expand...

Thanks for the reply.

I never posted in this thread as I looked and thought here we go again yet another thread about 32RED and a change a few disagree on.

Like you said the 100% match was never a fixed bonus on a Friday so people shouldn't be getting pissed off when it was not available.

But personally I think its getting rather boring now seeing the same posts on a weekly basis where the timeframe for withdrawals etc. get mentioned somewhere everytime.

I would perfectly understand why a Rep would not even bother commenting on these threads as it must be annoying and frustrating seeing the same stuff and posting the same replies.

We all know its a 24hour pending with no weekend withdrawals. But people must realise that's the way it is. I play at William hill all the time and its similar as their sportsbooks the best their is. But withdrawals remain pending until 11pm every day and if you withdraw on a Friday it remains pending all weekendtill 11pm on sunday. And that's probably the biggest bookmaker site their is.

I get the impression people seem to feel that because many sites pay instantly that if they complain enough on here 32RED will change again. Don't think they understand that the company has decided for whatever reason to pay the way they do and that's final.

I cant say how many customers 32RED have but I would imagine its 10s of thousands at least and the majority of them have probably never even heard of casinomeister or online forums. In UK alone there will be many people that play at 32RED through tv adverts , football sponsorships of teams like the one I support( lol okay im a rangers fan) and they are probably more than happy with the bonuses, payout times , service etc and many will never have played at or heard of all these newer multiplatform sites.

Lol im ranting on and im not even someone that plays 32RED often as it kept declining my bank card so gave up, so I can hardly be classed as 32REDs number one fan but seriously I read this forum every day and its really quite embarrassing seeing so many bad posts about a great casino with a great Rep that are appearing every week for the last year or more.

And members wonder why so many Reps are les active on here these days. Maybe they are just bored having to answer all the repetitive posts about their casinos. As even if its a nice thread it soon turns into the same comments.

Anyway have a nice day all:D
 
Mark

To be honest I dont think it should be considered "bad" to say a casino is doing well. Sure it means profiting from player losses but for the vast majority it is an acceptable loss derived from entertainment gained.

We are all mature adults and if we spend more than the entertainment is worth (to self) the casino cannot be blamed. It would be akin to blaming Microsoft for my huge videogame collection or Whetherspoons for my cash feeding their urinal.

We pays our money and makes our choice and any "uncomfortable" losses are down to self control and not the responsibility of a casino :)

32 Red remains an excellent trusted casino.
 
Mark_32Red said:
Hi Jon,

Thank you for the kind words. I wouldn't say I agree, but I try and allocate some time here to make sure things are going smoothly or to keep up with the next thread regarding changes. :)

I don't really have much to 'chime in' about this time though. This thread started because a 100% bonus didn't happen on a day when we had been offering them for a while. I must admit (with Mark's hat on not 32Red) it did feel a bit 'well I expect this, you should give us this every Friday' which I couldn't understand. I also enjoy a flutter and would shrug this off - perhaps I am too close to the marketing side to understand.

I'd like to reiterate that those of you who are still seeing Dish of the Day in the lobby will continue to receive bonuses whether it's 10% or 100% or more, your choice to take them is of course yours. We are getting more segmented with bonuses as time goes on however and if you consider yourself as someone who is only interested in the 100% versions, you may find that you don't see them again. Despite some misconceptions, there ARE costs associated with bonuses and we need to keep the cost of bonuses to a set level.

I should revert back to my 32Red hat and mention that the 'financial graph' that was posted isn't anything to do with these (or any other) changes. 32Red is a Plc and our figures are in the public domain, but please don't be fooled by a screenshot showing a very small time frame of our share price movement. It's tough to discuss this on a player-facing forum as it looks 'bad' when a casino is doing well (cue tin foil hat comments about MG games not paying, changes in RTP etc) but 32Red Plc is doing well and our brands continue to attract more players despite some of the (what I consider) smaller changes.

I hope my contribution helps and I don't get a barrage of questions I can't answer but I just wanted to let you know I am not ignoring the thread.

Take care!

Mark
Click to expand...

We used to have a new theme for the promo every month, although it was basically the same underlying formula. The problem is that this stopped in favour of a permanent "Dish of the Day" wrapper, so that over time players considered this to be "set in stone", so when something does change, like the 100% on a different day, they feel a negative change has occurred.

Perhaps returning to those amusing games and a new theme every month would make it easier to market changes in a more positive light as simply part of this month's new game. The "skip game" was always available for players who simply wanted to get on and claim.

Now, about that Galaxy Tablet idea as an addition to the December slotsmeister for the winner (I don't have one) ;-)
 
Thanks for the reply Mark. I was more encouraging it for others not myself.

I have always kept the faith and always will as you know.

I deposit on various (%)bonus days and over the years have made tonnes of cash only deposits be it 32 Red or elsewhere, so I can see the point about '100% only Customers' in comparison to the 'Freebie Hunters' we used to regular get when I was Pit Boss in a land based casino. (No offence to anyone!)

Something has to be done as these 'customers' eventually became what we called 'No Value'

For the tin foilers out there (and I looked in the mirror and told myself too) Friday gone, the 100% was changed to 50% for most and I had a cracking game time for my £25 deposit and banked £200.

The only thing that was slightly disappointing (and I am over it already) is that yes you do not have to offer anything but players did (and yes possibly wrongly) come to expect 100% on a Friday (imagine walking into your local just in time for 'Happy Hour' after a hard days work to be told, 'No all beers are full price now')

Friday's are the day which seems to attract the most amount of offers from the various casinos.

Low Rollers with a small gaming budget are then possibly 'stuck for choice' as to where that days £x deposit, 32 Red's 100% offer winning hand's down for me and probably many others.

Anyway Thanks again for your time and input and I'm in your corner :thumbsup:
 
I dont play 32red anymore. Not through anything bad just personal choice, and years back they were my Goto casino. But today I prefer multi software casinos. Without any software downloads and mobile platforms.

And sure people have a good feel for 32red and they held with massive respect because of the way they have been
with players over the years. Never issues being paid out etc and very very active on the forums so well deserved.

On all other counts though they are just an average casino with a longer waiting period than many to get your money
and the ye olde MG download client which is looking very retro now ;-) reminds me of windows XP )

I would think they would at some point look to move to multi platform which would propell them back to the top of the game.

I can live i suppose with a few days pending from the likes of 32red as you will know your guaranteed to get yer dolla.

And can understand why many love them. But in my view they are much better places to play at these days which offer
a much wider product. Just my own personal view and not a bash. One day I may re-open my account at 32red. Who knows.
 
I totally agree with Deeplay. The MG Client (which I believe 32 Red have no control over) is looking dated.

32 Red remains a leader in many ways but presentation and innovation are not up there with some of the new kids on the block.

Please take as constructive criticism :)
 
Tirilej said:
I do look forward to using my 100% tomorrow. If there's not a new kind of promotions out.

I promise to be thinking about you Jon....not! :p
Click to expand...

I know I am always in the back of your mind lurking somewhere Tirilej, stop trying to kid youself.

No jealousy at the Meister Meet when I'm surrounded by all the babes :p:p

Jokes (yes weak I know) aside Friday is 32 Red day for me regardless of bonus amount, its the day the staff are starting to relax for the weekend and forget to put the 'RTP inhibitors' on my account (apart from feckin IR!)

Have a good one all
 
Playwithrob said:
Is there anything actually stopping 32red from providing games from different providers on their website? Or are they in contract to just have MG?
Click to expand...

Educated guess but I'd say it would cost a small fortune and with all the competition out there may be too much of a 'risk' who knows for sure?

I'd say they have a 'rolling' contract with MG and be very surprised if it said that they cannot utilise other software providers.

It would have been on the agenda in many of their management meetings I would have thought there would have been many more 'for's' than 'against's'

What really threw me was the expensive purchase of Roxy Palace, only my humble opinion but surely these funds could have gone towards 'lets go multi-provider' plan instaed

Maybe one of the more knowledgeable members can add something more factual??
 
jonmincher said:
I know I am always in the back of your mind lurking somewhere Tirilej, stop trying to kid youself.

No jealousy at the Meister Meet when I'm surrounded by all the babes :p:p

Jokes (yes weak I know) aside Friday is 32 Red day for me regardless of bonus amount, its the day the staff are starting to relax for the weekend and forget to put the 'RTP inhibitors' on my account (apart from feckin IR!)

Have a good one all
Click to expand...

I certainly hope I won't be surrounded by them:eek2:
No, I will probably not be there anyway so no jelousy here.

See you at 32Red then:thumbsup:
 
In the past i took some Dish of a day bonuses, they gave me some free chips etc. I'm in profit overall in that casino, so didn't see any dish of a day AT ALL for a while. Didn't play either. Winning when you have taken a bonus can get you BONUS banned from some online casinos.. :notworthy
 
jonmincher said:
^^ Very surprising read to say the least Harry^^

I have always been a bit paranoid but with all these reported changes and a bit of negative feedback, can't help thinking 'What the bloody hell are they playing at?'

Too many casinos heading down the slippery slope. Examples: Ladbrokes a while back, more recently BGO.

On bended knee I really hope these guys are just experiencing a 'bump in the road'
Click to expand...

slippery slope mate, you are right.

After depositing a lot this week i asked 3 casinos for some comps via email. This is the result (times are GMT+7):

Bet-AT
- email sent -19.11.2015, 02:47pm
- answer received - 05:07pm
- comps credited :thumbsup: :)

Videoslots
- email sent - 19.11.2015, 03:03pm
- answer received - 05:04pm
- comps credited :thumbsup: :)

32RED
- email sent to team leaders email address - 19.11.2015, 05:23pm
- reminder email to support email address - 19.11.2015, 09.04pm
- no answer from team leader, answer from support received - 20.11.2015, 02.41am that my email is with the team leaders
- until now - 20.11.2015, 07.24am, 14 hours later i have not received an answer to my inquiry. :mad: :confused:

So who is providing here great customer service??? 'nuff said :eek: :rolleyes:

We should add this to the Meister Minion data collection as it would give us the average time for CS responses. This could be used as well for the ranking calculation.
 
This is my offer for Friday's DOTD :eek: :o, off the 100% as well although i deposited tons these week. :rolleyes: :mad:

Capture 151.webp
 
Harry_BKK said:
slippery slope mate, you are right.

After depositing a lot this week i asked 3 casinos for some comps via email. This is the result (times are GMT+7):

Bet-AT
- email sent -19.11.2015, 02:47pm
- answer received - 05:07pm
- comps credited :thumbsup: :)

Videoslots
- email sent - 19.11.2015, 03:03pm
- answer received - 05:04pm
- comps credited :thumbsup: :)

32RED
- email sent to team leaders email address - 19.11.2015, 05:23pm
- reminder email to support email address - 19.11.2015, 09.04pm
- no answer from team leader, answer from support received - 20.11.2015, 02.41am that my email is with the team leaders
- until now - 20.11.2015, 07.24am, 14 hours later i have not received an answer to my inquiry. :mad: :confused:

So who is providing here great customer service??? 'nuff said :eek:

We should add this to the Meister Minion data collection as it would give us the average time for CS responses. This could be used as well for the ranking calculation.
Click to expand...

UPDATE: 23 hours gone and not a trace of an answer from 32RED :mad: :mad: great customer service it is, NOT!!!! :eek:
 
Harry_BKK said:
UPDATE: 23 hours gone and not a trace of an answer from 32RED :mad: :mad: great customer service it is, NOT!!!! :eek:
Click to expand...

Hi Harry,

I'll chase this for you. The problem I expect is the initial email to Team Leaders. This email address isn't a public-facing one and is used mainly for query escalation. Once a query has gone to TL's (which isn't a mailbox which is monitored 24/7) it will go into a queue for a manager's review. I suspect that even when you've followed up with an email to support, there's already a flag that your email is with TL's.

Leave it with me.

Mark

Edit: I see you have asked for a specific person to review your account. This is the reason for the delay.
 
I know it is easy for me to say as i have had a great run lately and i am using less and less bonuses so have not been taking them of late due to having some decent funds.
However some players rely on them to have some decent playtime and of course others abuse them.
I deposited 100 euro this morning without bonus and sadly only lasted me minuted playing 60 cent bets but that's the nature of the beast.
Would my 25 percent bonus helped today,probably not as the slots were not happening for me.
I just think there has been too many changes at 32 Red and maybe it will stop players depositing and i hope they do not lose too many as they have been a fantastic casino.
I hope Mark can take the feedback to the powers that be as i am sure we as players want to stay with them.I only deposit at 3 casino's now and i do not want to make that only 2.
 
Maybe there'll be something better tomorrow.

But for today, I'm afraid I won't be depositing.
Not because I'm being arsey or anything, because I do like 32Red. But 25% is too little to risk a deposit, which is tied up to wagering.

I'm not too bothered if i lose £50 with a 100% bonus, I usually get a few hours playtime.

But I would be slightly annoyed at losing a £100 straight deposit in 20-30 minutes, which is what always seems to happen, whenever I've played without a bonus at 32Red.

So it looks like I'll be taking Casumo up on their offer of 80% tonight.
 
Harry_BKK said:
slippery slope mate, you are right.

After depositing a lot this week i asked 3 casinos for some comps via email. This is the result (times are GMT+7):

Bet-AT
- email sent -19.11.2015, 02:47pm
- answer received - 05:07pm
- comps credited :thumbsup:

Videoslots
- email sent - 19.11.2015, 03:03pm
- answer received - 05:04pm
- comps credited :thumbsup:

32RED
- email sent to team leaders email address - 19.11.2015, 05:23pm
- reminder email to support email address - 19.11.2015, 09.04pm
- no answer from team leader, answer from support received - 20.11.2015, 02.41am that my email is with the team leaders
- until now - 20.11.2015, 07.24am, 14 hours later i have not received an answer to my inquiry.:confused:

So who is providing here great customer service??? 'nuff said :eek: :rolleyes:

We should add this to the Meister Minion data collection as it would give us the average time for CS responses. This could be used as well for the ranking calculation.
Click to expand...

LAST UPDATE:

32RED
- email sent - 19.11.2015 05:23pm
- answer received - 20.11/2015 08.46pm - 27hrs 23mins to respond
- no comps :rolleyes: what was i thinking :rolleyes:... had the highest loss of the week at 32RED and they are the only ones declining some comps, not even some FS. I was offered though an increased DOTD from 25% to 50%..... only that i have 50% already on offer today, so that offer was a non-starter and i suppose support did not even make the effort to really look at my account as they would have seen that. :eek: :mad:

Hence my verdict: 32RED support - virtually non-existent!!!

To Mark:

Thanks again for helping out. I agree with everybody else here that you are doing a great job. Wish everybody at 32RED would show the same commitment.
 
Harry_BKK said:
LAST UPDATE:

32RED
- email sent - 19.11.2015 05:23pm
- answer received - 20.11/2015 08.46pm - 27hrs 23mins to respond
- no comps :rolleyes: what was i thinking :rolleyes:... had the highest loss of the week at 32RED and they are the only ones declining some comps, not even some FS. I was offered though an increased DOTD from 25% to 50%..... only that i have 50% already on offer today, so that offer was a non-starter and i suppose support did not even make the effort to really look at my account as they would have seen that. :eek: :mad:

Hence my verdict: 32RED support - virtually non-existent!!!

To Mark:

Thanks again for helping out. I agree with everybody else here that you are doing a great job. Wish everybody at 32RED would show the same commitment.
Click to expand...

Vintage-Harry ranting about "number-color" :p
You have mentioned two great alternative places to play at.
 
hedgehok said:
Vintage-Harry ranting about "number-color" :p
You have mentioned two great alternative places to play at.
Click to expand...

^^^^^^ :D :D :D

Yeah mate, and Bet-At is the place i play most these days, followed by VS.

However, once in a while i like to spin on the MG download client but get burnt every time. And i always would say then "this is the last time", 2-3 months later i try it again though, result the same. :eek:
 
I just recently opened my account at 32red after having a 12 month self-exclusion.

I also got offered the 25% so I thought I'd try £25 deposit and luckily I got up to £330 thanks to this hit.


For some reason I don't feel too excited because I've read a lot here about how there is no longer manual flushing and Friday withdrawals don't hit Neteller till Teusday. I'm fine with that but just wondering if anyone knows if they will lock your account until a withdrawal is processed? Seems like the best option because I know myself too well and that £330 with turn into £0 if I don't. lol

cg7bUo7.jpg
 

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