Hello i'm not a regular poster here but thought i must share this. I am a regular depositer to 32Red casino and have never had any complaints until now. I had built my balance up to £50 and thought i would try the Live Dealer Casino.
I logged into a blackjack room (the only two available were minimum £25 stake) and proceeded to place a £25 bet. The dealer dealt me 6 6 and then i diconnected. I tried to reconnect to the room several times but kept receiving an error message stating i was already logged into the blackjack room.
I tried logging out and back in and eventually managed to log back in showing a balance of £25. I contacted live chat, Scott was the operator and looked into this for me. On his return i was told the the Pitboss had reviewed the hand and i had played out, i had apparently hit and bust for 22. Now usually i can accept my losses, its the risk we all take, however i never had a chance to play the hand, it was my first hand.
I asked live chat to look at this again and he told me there was nothing i could do. Most frustrating this as i have never tried to get something for nothing and i had hoped that my status as a member (regularly depositing small amounts and losing!) might count for something, it wasen't as if i had a zero balance, i still had £25 in credit!!
Not sure what to do, or, if there anything i can do but would appreciate advice on this please. Much thanks for taking the time to read my post.
I logged into a blackjack room (the only two available were minimum £25 stake) and proceeded to place a £25 bet. The dealer dealt me 6 6 and then i diconnected. I tried to reconnect to the room several times but kept receiving an error message stating i was already logged into the blackjack room.
I tried logging out and back in and eventually managed to log back in showing a balance of £25. I contacted live chat, Scott was the operator and looked into this for me. On his return i was told the the Pitboss had reviewed the hand and i had played out, i had apparently hit and bust for 22. Now usually i can accept my losses, its the risk we all take, however i never had a chance to play the hand, it was my first hand.
I asked live chat to look at this again and he told me there was nothing i could do. Most frustrating this as i have never tried to get something for nothing and i had hoped that my status as a member (regularly depositing small amounts and losing!) might count for something, it wasen't as if i had a zero balance, i still had £25 in credit!!
Not sure what to do, or, if there anything i can do but would appreciate advice on this please. Much thanks for taking the time to read my post.