I was playing this game for the first time on Slotsmillions when I got a bonus on £2, it dropped in a retrigger (wilds count with the moonlight symbol to retrigger) on the last game but then just stuck. It would not carry on playing at all.
I got an email from them offering me the win but it looks like I would forfeit any retrigger winnings or even find out what they would have been from what I can see in the email if I accept the offer?
Here is the email they sent
Hello
I trust this email finds you well.
You reported a stuck round on game 221b Baker Street on 26th of December. The game manufacturer has been already informed about this, but unfortunately the fix is going to take a while. Saying this we would like you to confirm, if you accept our offer to manually finish the game and in the process credit the 133.30 GBP you have won up to this point.
If you want us to close the game manually and credit the 133.30GBP, you need to confirm it by answering to this email. Please do note that further bonus rounds will expire when the manual closing has been done.
Also please be advised after 21 days any unfinished game will be cancelled by an automated system job after 21 days (by 16th of January 2018) .
Looking forward your reply!
Link to the game where it stuck here
Advice needed as I have replied to ask if that means I would forfeit the bonus retrigger winnings, but not sure what else to do.
I got an email from them offering me the win but it looks like I would forfeit any retrigger winnings or even find out what they would have been from what I can see in the email if I accept the offer?
Here is the email they sent
Hello
I trust this email finds you well.
You reported a stuck round on game 221b Baker Street on 26th of December. The game manufacturer has been already informed about this, but unfortunately the fix is going to take a while. Saying this we would like you to confirm, if you accept our offer to manually finish the game and in the process credit the 133.30 GBP you have won up to this point.
If you want us to close the game manually and credit the 133.30GBP, you need to confirm it by answering to this email. Please do note that further bonus rounds will expire when the manual closing has been done.
Also please be advised after 21 days any unfinished game will be cancelled by an automated system job after 21 days (by 16th of January 2018) .
Looking forward your reply!
Link to the game where it stuck here
Advice needed as I have replied to ask if that means I would forfeit the bonus retrigger winnings, but not sure what else to do.