jojoclrk1
Dormant account
- Joined
- Apr 1, 2016
- Location
- st leonards-on-sea
I recently signed up to 21nova and deposited 50 pound and received a 210 bonus. i played a game called deserts treasure and hit pretty much the jackpot what was 5 scatters at 10 pound stake. This returned 5000 pound. i then finished up my wagering and had a balance of about 5200.
I have then tried to withdraw and had a request for me to sign a deposit confirmation form what i did and emailed them back. They then ignored me for a week and after emailing them again they said they wanted four types of ID. I have had an email back from them saying this was accepted. I then emailed them for 7 days asking why my payment had not been approved.
They said i needed ID what was rubbish as they had already accepted this. After forwarding there last email they said management wanted to confirm the payment. This has nearly been a month now.
Then this morning i got an email saying my withdrawal had been declined and my funds where back in my account. Can anyone advise me what to do? I have screen shots of the lucky win and the balances before and after my withdrawal including all there emails? These are part of William hill group and based in Gibraltar so do they not to keep to any EU law?
Any advise would be grateful Thanks Jo
I have then tried to withdraw and had a request for me to sign a deposit confirmation form what i did and emailed them back. They then ignored me for a week and after emailing them again they said they wanted four types of ID. I have had an email back from them saying this was accepted. I then emailed them for 7 days asking why my payment had not been approved.
They said i needed ID what was rubbish as they had already accepted this. After forwarding there last email they said management wanted to confirm the payment. This has nearly been a month now.
Then this morning i got an email saying my withdrawal had been declined and my funds where back in my account. Can anyone advise me what to do? I have screen shots of the lucky win and the balances before and after my withdrawal including all there emails? These are part of William hill group and based in Gibraltar so do they not to keep to any EU law?
Any advise would be grateful Thanks Jo