Brian Wylie
Full Member
- Joined
- Dec 14, 2016
- Location
- LONDON
Just got this from 21bet oh dear
We are contacting you to provide clarity over the recent email you may have received from 21bet. We want to assure you that your funds are safe and your pending bets and withdrawals will be honoured.
Because of the unapproved actions taken by 21bet yesterday, you no longer have access to your betting account. As a result, you are unable to request a withdrawal through the normal process. Because our customer services team is now handling an unexpectedly high volume of customer communications, we will need to migrate your account to another site on our licence to provide you with the level of customer support that you would expect to receive.
This will provide you with full access to your account, including your deposited funds and betting history. If you then wish to withdraw your funds from this site, your withdrawal will be processed within 1-3 working days. We would ask you to refrain from contacting customer services as we are currently migrating your account. Please bear with us while we make these arrangements.
Please Note: Further communication will follow in the next few days with the new website details and instructions about how you can access your funds.
To provide further clarity on the situation please continue reading below:
FSB Technology (UK) Ltd (“FSB”) are the licensed operator for the account you held on the 21bet website. 21bet are the brand owner and as the marketing partner they were responsible for driving traffic to this site. They are now using their 21bet brand and URL to promote another operator’s website. FSB does not have any affiliation or ongoing relationship with 21bet or their new operator, Incentive Group Limited.
At 17:00 on April 25th 2019, 21bet redirected their URL to this new website. At the same time, they sent out a communication to all players urging you to withdraw your funds from FSB and to re-register with the new 21bet site. The email was not approved by FSB and was not factually correct. In what we can only assume was a deliberate attempt to cause confusion, the “help@” email address that they sent is not a working address.
We apologise for the confusion this has caused. We can assure you that your deposited funds are ring-fenced and safe and are held in segregated bank accounts with us at Barclays.
We have already informed the Gambling Commission of the above. We will attempt to contact the new operator of the 21bet site to share your responsible gaming settings. If customers have self-excluded, have a closed account or are currently using our time out facility we would normally have already transferred this information to the new operator of the 21bet site. Any self-imposed limits you have put on your account will need to be reset if you chose to open an account with the new operator.
Thank you for your understanding and patience in this matter.
Kind regards,
FSB Technology (UK) Ltd.
Gambling Commission license number is 000-022201-R-305119-017
We are contacting you to provide clarity over the recent email you may have received from 21bet. We want to assure you that your funds are safe and your pending bets and withdrawals will be honoured.
Because of the unapproved actions taken by 21bet yesterday, you no longer have access to your betting account. As a result, you are unable to request a withdrawal through the normal process. Because our customer services team is now handling an unexpectedly high volume of customer communications, we will need to migrate your account to another site on our licence to provide you with the level of customer support that you would expect to receive.
This will provide you with full access to your account, including your deposited funds and betting history. If you then wish to withdraw your funds from this site, your withdrawal will be processed within 1-3 working days. We would ask you to refrain from contacting customer services as we are currently migrating your account. Please bear with us while we make these arrangements.
Please Note: Further communication will follow in the next few days with the new website details and instructions about how you can access your funds.
To provide further clarity on the situation please continue reading below:
FSB Technology (UK) Ltd (“FSB”) are the licensed operator for the account you held on the 21bet website. 21bet are the brand owner and as the marketing partner they were responsible for driving traffic to this site. They are now using their 21bet brand and URL to promote another operator’s website. FSB does not have any affiliation or ongoing relationship with 21bet or their new operator, Incentive Group Limited.
At 17:00 on April 25th 2019, 21bet redirected their URL to this new website. At the same time, they sent out a communication to all players urging you to withdraw your funds from FSB and to re-register with the new 21bet site. The email was not approved by FSB and was not factually correct. In what we can only assume was a deliberate attempt to cause confusion, the “help@” email address that they sent is not a working address.
We apologise for the confusion this has caused. We can assure you that your deposited funds are ring-fenced and safe and are held in segregated bank accounts with us at Barclays.
We have already informed the Gambling Commission of the above. We will attempt to contact the new operator of the 21bet site to share your responsible gaming settings. If customers have self-excluded, have a closed account or are currently using our time out facility we would normally have already transferred this information to the new operator of the 21bet site. Any self-imposed limits you have put on your account will need to be reset if you chose to open an account with the new operator.
Thank you for your understanding and patience in this matter.
Kind regards,
FSB Technology (UK) Ltd.
Gambling Commission license number is 000-022201-R-305119-017