DennB
Dormant account
- Joined
- Feb 26, 2016
- Location
- Leiden, the Netherlands
Hi,
Just want your opinion on this one.
I deposit 100 euro last sunday and used a bonuscode ( 100 % bonus ) leaving me with 200 euro to play.
Well, you know...i lost it all, leaving with only 23 cents to my account.
Yesterday I decided to play a bit more and made another deposit. Finally I won some but to my surprise I couldn,t make a witdrawal. I emailed the helpdesk and got this answer:
I have checked your account and saw that you have active casino bonus EASTER3. Please note that until you complete the roll over requirements for this bonus these funds cannot be withdrawn. Once you complete it they become real funds and you can withdraw. The amount left to roll over is: 3855.4 €.
What ?? I got to play another 3800 euro ?? So I emailed them again, saying I left without hardly any money last sunday. So here is their answer:
I have checked for you and I can confirm that indeed, your bonus has never been cancelled and you should complete the rollover in order to withdraw. As you had an active bonus while you were making the deposits, you bonus amount never reached 0, so the bonus was not cancelled.
As per our Terms and Conditions it is customers' responsibility to check and know if they have an active bonus prior to making a deposit.
Was the bonus still active ? In that case I should have given a bonus when I made another deposit yesterday, wouldn 't I.
Tell me what you think of this.
Many thanks.
Just want your opinion on this one.
I deposit 100 euro last sunday and used a bonuscode ( 100 % bonus ) leaving me with 200 euro to play.
Well, you know...i lost it all, leaving with only 23 cents to my account.
Yesterday I decided to play a bit more and made another deposit. Finally I won some but to my surprise I couldn,t make a witdrawal. I emailed the helpdesk and got this answer:
I have checked your account and saw that you have active casino bonus EASTER3. Please note that until you complete the roll over requirements for this bonus these funds cannot be withdrawn. Once you complete it they become real funds and you can withdraw. The amount left to roll over is: 3855.4 €.
What ?? I got to play another 3800 euro ?? So I emailed them again, saying I left without hardly any money last sunday. So here is their answer:
I have checked for you and I can confirm that indeed, your bonus has never been cancelled and you should complete the rollover in order to withdraw. As you had an active bonus while you were making the deposits, you bonus amount never reached 0, so the bonus was not cancelled.
As per our Terms and Conditions it is customers' responsibility to check and know if they have an active bonus prior to making a deposit.
Was the bonus still active ? In that case I should have given a bonus when I made another deposit yesterday, wouldn 't I.
Tell me what you think of this.
Many thanks.