€960,000

[Betreels Casino & Sports]

I was reading over at AGD now about a casino that does not want to pay a player the €960k which he won playing Reactoonz (from PlayN'Go). He was granted VIP status and they arranged an increase in bet limits on the game from €80 to €400 a spin. Then, he won and is now locked out, "pending an investigation"

According to the player, the casino offered him a settlement of 10% and a car.

As a player myself, I really feel for this guy. It is an obscene amount of money and I will be holding thumbs the casino does the right thing and pays him.

Have a good evening!

 

[The Dude]

You should ask him to submit a complaint here. I hate crap like this.

 

[goatwack]

The settlement offer obviously shows some form of admission. I can't imagine anyone'd settle for such a piffly offer....I'd only consider 80% or above!

Perhaps they just don't have the money

 

[Betreels Casino & Sports]

An affiliate posted it on AGD with a link to AG - did not want to post their links here unless you are ok with it?

 

[brianmon]

Strange that a rep from a Nektan site would start a thread about investigations. When Nektan regularly suspend accounts for up to 28 day for 'EDD (Enhanced Due Diligence) reviews'.
If you win too much, or too often

£38k Dead or Alive Win: will I get paid?

 

[asghan]

Yes, Bob got greedy and now has a huge problem. Maybe Bob thought like many players that you can't win on big bets.

I'm really interested how it plays out

 

[The Dude]

If he has taken it to AG - then that is his business - not ours.

 

[gottoslot]

the casino sure did take a huge risk it seems.. which they have underestimated.. wonder how this ends..

 

[Harry_BKK]

You should ask him to submit a complaint here. I hate crap like this.

He played at BOB Casino, part of Direx N.V. who operate bitStarz, Playamo etc. with a Curacao license.

Didn't they use to have a rep here?

Will be difficult to get paid if the operator goes "stumm".

 

[GC_Konstantin]

I was reading over at AGD now about a casino that does not want to pay a player the €960k which he won playing Reactoonz (from PlayN'Go). He was granted VIP status and they arranged an increase in bet limits on the game from €80 to €400 a spin. Then, he won and is now locked out, "pending an investigation"

According to the player, the casino offered him a settlement of 10% and a car.

As a player myself, I really feel for this guy. It is an obscene amount of money and I will be holding thumbs the casino does the right thing and pays him.

Have a good evening!

The settlement is good enough, if the car is a brand new Ferrari F60 America or a Aston Martin One-77 !
On a more serious note, I am curious to see how this plays out. Direx N.V. has to pay or fill for bankruptcy.

 

[SpinUk]

The settlement is good enough, if the car is a brand new Ferrari F60 America or a Aston Martin One-77 !
On a more serious note, I am curious to see how this plays out. Direx N.V. has to pay or fill for bankruptcy.

For that sort of money wouldnt surprise me if they do file for bankruptcy then setup an identical Company, maybe changing the directors structure. Why did the OP use this casino for that? No way they will pay, not the best part of 1million euros.

 

[GC_Konstantin]

...Why did the OP use this casino for that? No way they will pay, not the best part of 1million euros.

I too wonder that, he had lots of other options ! However, it seems he did some homework and didn't found big problems with that casino.
It seems he started "slower" and he been already paid over €200k (profit?), so I guess that won his trust even stronger. Then, on €400 bets he hit it !
Weird is that after his first €100k won with bets of €80 hes gameplay been investigated with Play N Go and been found clean ! Then they increased his bet limit.

And now they claim to investigate his game play again, without giving him a deadline for when he will get the answer from Play N Go for this new investigation.
This is the strange part for me: what to investigate more once he been already investigated once for his gameplay on the very same game ?
And he had no bonuses. Nor used VPN when was offered (he smelled the trap) by his VIP manager on the phone to try games which he can't normally access.

 

[Paimonah]

€ 941287,19 ...
And he still has to wait for official confirmation from PlayNGo???

I would jump into the triangle!!!

 

[orion]

Nor used VPN when was offered (he smelled the trap) by his VIP manager on the phone to try games which he can't normally access.

funny thing is that the same operator is answering NO when "somebody else" is asking permission to use a VPN to play with them, to bypass country restrictions.

 

[funnymunny]

According to the thread on AskGamblers site, BobCasino have confirmed PlaynGo have concluded their investigations & the players' account is "unlocked and winnings will be fully paid according limits".


Hopefully this means they'll get everything they're owed quickly (and not subject to years of pain due to comparatively low monthly max withdrawal terms. (From their t's & c's it appears the max monthly limit is €40k per month bobcasino.com/terms-and-conditions... I'd like to think they'd make an exception)).

 

[homerbert]

Well, it's great final of this story.

And even so, 40k EUR / month pretty much good, I'm agree, where to sign

 

[lockinlove]

Well, it's great final of this story.

And even so, 40k EUR / month pretty much good, I'm agree, where to sign

Isnt lady hammer casino in your signature part of this group?

 

[homerbert]

Isnt lady hammer casino in your signature part of this group?

Hey mate!

They are WL, we are WL. And also we have Malta casino N1 which hopefully will be added here soon.

Even more than this, as working in WL company (SoftSwiss, or Direx)obviously I was aware of this player and his win. And obviously I was waiting PNG reply too

 

[Steviedoo]

According to the thread on AskGamblers site, BobCasino have confirmed PlaynGo have concluded their investigations & the players' account is "unlocked and winnings will be fully paid according limits".

You do not have permission to view link Log in or register now.

Hopefully this means they'll get everything they're owed quickly (and not subject to years of pain due to comparatively low monthly max withdrawal terms. (From their t's & c's it appears the max monthly limit is €40k per month (

You do not have permission to view link Log in or register now.

)... I'd like to think they'd make an exception)).

it does say...for vip players higher withdrawal limits may be had...

23 months at 40k a month......

 

[GC_Konstantin]

According to the thread on AskGamblers site, BobCasino have confirmed PlaynGo have concluded their investigations & the players' account is "unlocked and winnings will be fully paid according limits"....

Seems a happy ending to everyone but nothing really ends until the this player does not collect his full amount ! Something is not really OK at all with Bob's casino !
In the first place, why do a second investigation for his gameplay on the same game he been already investigated before being allowed to spin for 400 euros a spin ?

 

[GC_Konstantin]

it does say...for VIP players higher withdrawal limits may be had... 23 months at 40k a month......

Almost two years to pocket 1 million euros for sure is super for any sane person but only if that is a guaranteed thing ! But who is to say that the casino will not lower its withdrawal limits to 5k per month (or even suddenly "go bust" and close) ?

I would try and arrange some deal in which to pocket 85-90% of the loot in one go and give up the rest in favor of the casino (because I know that what stays in my pocket is safer than in theirs) ! But it may depend where the player lives. I know that in some countries, for large amounts cashed in one go the tax is way bigger and in that case the wiser deal would be for the player to set for a daily payment plan instead of a one go payment (if he does not want to end up only with about half the money).

PS: A "fair" deal would be to set this player's withdrawal limit to 5x the standard limit (so that would be 200k euros per month). - Why ? Well, before becoming a VIP he could bet only 80 euros per spin as max bet (so that was the standard limit). He then been advanced as a VIP and his max bet limit been increased by 5x. Then do the same correlation with his max withdrawal limit too !

 

[SpinUk]

Seems a happy ending to everyone but nothing really ends until the this player does not collect his full amount ! Something is not really OK at all with Bob's casino !
In the first place, why do a second investigation for his gameplay on the same game he been already investigated before being allowed to spin for 400 euros a spin ?

They definately could have kept the player better informed, but I think even I might have double checked with the provider if I was looking to pay the best part of a million euros.

 

[SpinMeUp]

Bobcasino reportedly called and blackmailed the player via a private telephone no.!

If that's not shady then what is?

 

[GC_Konstantin]

Bobcasino reportedly called and blackmailed the player via a private telephone no. ! If that's not shady then what is?

For those cases I believe a call recording application on your phone helps a great deal !

I can recommend "Boldbeast Recorder" (search its website or install it from Google Play) which works perfectly on 99% of android phones out there (and in most cases, root is not required).
For IOS and other popular phone types, am not sure what to recommend because I only used Android phones. But maybe some of you can help with a hint for a similar product for these too !?

Keep it Safe,
Denis

 

[snorky510238]

2,400 x win.At those stakes he might hit a bonus round on bonanza before its all gone if he's lucky.

 

[Panasony]

The suspicious part of me sometimes give the feeling these kind of stories are made up for promotion to attract high rollers

 

[snorky510238]

Yeah it's like watching an athlete smash a world record unfortunately these days your thoughts immediately deflect to foul play instead of wow. The other thing is are these punters legitimately checked out?I mean casinos now are asking the ordinary everyday depositer for sow etc.When you think in a bad session these high rollers could easily go through £100,000 it's only 250 spins.Who legitimately has that kind of disposable income?

 

[GC_Konstantin]

The suspicious part of me sometimes give the feeling these kind of stories are made up for promotion to attract high rollers

Maybe some "big win news" which can't really be verified yes, but not those ones when the casino is trying to blackmail the high roller (by private phone numbers). That doesn't bode well with marketing at all !
The only scenario when this case could be turned into marketing is only if the player agree to publicly shout that his million euro win was paid seamlessly and without issues while making the blackmail part forgotten.

 

[4048]

The suspicious part of me sometimes give the feeling these kind of stories are made up for promotion to attract high rollers

How would "non-payment of massive wins" be attractive to big spenders, though?

 

[G84843HY9]

If he can afford $400/spin, he definitely will reject 10% (96K)

 

[PatrickNess]

Don't investigate 3000x+ wins at $2, but investigate 2500x- wins at $400/spin.

Games are not rigged they said! Win multiplier doesn't depend on bet size they said!

 

[goatwack]

400 bucks per spin.

That's the parallel universe I hear so much about

 

[snorky510238]

Given the fact most of us lose in the long run unless you win a big jackpot or the likes. Think how much people spinning these kind of stakes can lose it’s mind blowing. I can easily lose £100 in half an hour when slots are dead staking 40p, the equivalent on those stakes is £100,000.

 

[dunover]

I still think there should be some relationship to stake limits and casino cash-out terms. If you're a tightwad casino with say a monthly w/d limit of 5k then the max stakes on the slots should be set as near as possible to create a maximum win that pertains to it barring a few slight chances (with the exception of progressives). So that would be 45c max stake on DoA, say 2 euros on Bonanza, 1 euro on Viking Runecraft etc.

What's the point in offering games of chance with rewards that you cannot or will not pay the player in a timely fashion?

That'd sort the bastards out. I mean you wouldn't do an online food shop if the retailer turned round and said "You've paid in full and can have the perishables now, and the tins and bottles delivered in 4 weeks"

Happy to take the huge stakes of a high roller and cream the profits in, not so happy to pay the poor sod when they win. If you can't take the heat, don't go in the kitchen.

As said previously Nektan pulled this stunt on their 38k DoA winner and won the 'Worst player experience of 2017 award' from CM. Only they tried every dirty delaying FU trick in the book until the player involved the UKGC. Oh, and the unforgettable flyer they sent out advertising the win that at the same time they were trying to avoid paying the said player, that looked like it has been composed and typed by an illiterate 5 year-old.

 

[theapple]

I still think there should be some relationship to stake limits and casino cash-out terms. If you're a tightwad casino with say a monthly w/d limit of 5k then the max stakes on the slots should be set as near as possible to create a maximum win that pertains to it barring a few slight chances (with the exception of progressives). So that would be 45c max stake on DoA, say 2 euros on Bonanza, 1 euro on Viking Runecraft etc.

What's the point in offering games of chance with rewards that you cannot or will not pay the player in a timely fashion?

That'd sort the bastards out. I mean you wouldn't do an online food shop if the retailer turned round and said "You've paid in full and can have the perishables now, and the tins and bottles delivered in 4 weeks"

Happy to take the huge stakes of a high roller and cream the profits in, not so happy to pay the poor sod when they win. If you can't take the heat, don't go in the kitchen.

As said previously Nektan pulled this stunt on their 38k DoA winner and won the 'Worst player experience of 2017 award' from CM. Only they tried every dirty delaying FU trick in the book until the player involved the UKGC. Oh, and the unforgettable flyer they sent out advertising the win that at the same time they were trying to avoid paying the said player, that looked like it has been composed and typed by an illiterate 5 year-old.

yeah playtech is the king there

$4.000 max stake on some slots and $10.000 monthly cashout limit. How does a casino like that get a license to begin with ? no seriously, how?

 

[GoldenGhoul]

yeah playtech is the king there

$4.000 max stake on some slots and $10.000 monthly cashout limit. How does a casino like that get a license to begin with ? no seriously, how?

Are you exaggerating slightly or not at all? Because even if you are this is downright ridiculous. And dunover has hit the nail on the head I think, some of the limits are so low in comparison to what you could possibly win it's atrocious. I suppose it's that "gambling should be for fun" thing, how dare those players make a huge profit?

 

[theapple]

Are you exaggerating slightly or not at all? Because even if you are this is downright ridiculous. And dunover has hit the nail on the head I think, some of the limits are so low in comparison to what you could possibly win it's atrocious. I suppose it's that "gambling should be for fun" thing, how dare those players make a huge profit?

i wish i was exaggerating :/ i know there are casinos that allow 4k max bet on white king. i just checked one playtech casino and im sure there are some with higher max bet than this but here it is

their T&C

43. You are aware of and agree that players are allowed to withdraw not more than €9,990 per month. If the amount to be withdrawn is greater than €9,990, the remaining amount will be placed back to the player's Account, allowing the player to withdraw additional funds the following month in accordance with this Section.

 

[lockinlove]

Given the fact most of us lose in the long run unless you win a big jackpot or the likes. Think how much people spinning these kind of stakes can lose it’s mind blowing. I can easily lose £100 in half an hour when slots are dead staking 40p, the equivalent on those stakes is £100,000.

I have been given about $400 in freebies the last 2 weeks from casinos trying to reel me back in. In total my balances have been $2,225. I never made one cash out. So if I deposited instead of freebies for the amount of play time I would almost be down 3k in 2 weeks. All of this done on 60 cent bets.

I truly believe I will never deposit in a casino again. Last year was great for me but this year all I have seen is too high variance slots being pumped out with never ending 10x bonus rounds. And there is not a chance in hell I will be one of the ones to give all those winnings back. Any time I think of slots I think disgust now. I used to love but the industry has ruined themselves in my eyes.

 

[GoldenGhoul]

€9,990 per month

Not even 5x then if you're betting 2k The slot wouldn't even give a "Big Win" graphic and you'd still have to wait several months to be paid in full, that's nice And I admit betting 2k per spin is crazy, but where there is an option, there will be people doing that. This whole thing reminds me of that old Playtech progressive jackpot case and I'm getting angry, gotta go and relax for a bit

 

[snorky510238]

I have been given about $400 in freebies the last 2 weeks from casinos trying to reel me back in. In total my balances have been $2,225. I never made one cash out. So if I deposited instead of freebies for the amount of play time I would almost be down 3k in 2 weeks. All of this done on 60 cent bets.

I truly believe I will never deposit in a casino again. Last year was great for me but this year all I have seen is too high variance slots being pumped out with never ending 10x bonus rounds. And there is not a chance in hell I will be one of the ones to give all those winnings back. Any time I think of slots I think disgust now. I used to love but the industry has ruined themselves in my eyes.

Yes your so right, that is what I am seeing. So many x10 bonus rounds it makes you wonder if it’s worth the risk of playing because it’s so hard to get significantly ahead and if you get to deep in, you can never recover unless you hit a miracle run and how often does that happen?