Chipkin9
I'm not a Senior
- Joined
- May 23, 2013
- Location
- Tyrone, Ireland
Hi guys.
Here is a very very strange one that happened to me last night.
So I took a beating on Dead or Alive and had my balance devoured at minimum bets from £40 to £13.45.
With that final £13.45 I decided to bust on Book of Dead on £0.20 bets.
Within the first 30 spins I hit 4 Rich Wild symbols which should have paid me £20.
Not noticing immediately at first; when I looked at my balance it displayed a balance of £267.20.
Knowing something was (obviously) very wrong I closed the game to check things out.
To my relief (for now) my balance updated to show £40 (which appears accurate).
HOWEVER. After reopening Book of Dead again to try and hit the freespin feature my balance was now only showing £13.45 again. wtf?
This was my balance the first time I opened the game.
Tell me this, as the casino have not answered it and they are shying away from an answer.
How come after quitting the game my balance updated to £40. And how come my session showed as in real money mode if that wasn't the case?
After asking for it to be investigated. They go and tell me how I zeroed my balance the session AFTER this "Glitch". This is not good enough.
"Your current balance is 0.00 GBP, which was reached in the final round with ID: 1631279408."
Well, fecking Sherlock. I did not zero my balance when this error occured did I you muppet. My balance displayed properly as £40 when I quit the game at the time as it should have been!
Anyway, I busted the £13.45, no compensation and they explain it away by telling me how I lost that final £13.45 instead of explaining why my balance was still only £13.45 instead of £40.
I've attached screens. No idea what happened or if it's on the casino's end or PnG's, more likely the casino as the session was displayed in real money mode and the balance updated in the casino for a few minutes and then it just erased the £26.45 profit made.
Pretty frustrated.
Thoughts?
Here is a very very strange one that happened to me last night.
So I took a beating on Dead or Alive and had my balance devoured at minimum bets from £40 to £13.45.
With that final £13.45 I decided to bust on Book of Dead on £0.20 bets.
Within the first 30 spins I hit 4 Rich Wild symbols which should have paid me £20.
Not noticing immediately at first; when I looked at my balance it displayed a balance of £267.20.
Knowing something was (obviously) very wrong I closed the game to check things out.
To my relief (for now) my balance updated to show £40 (which appears accurate).
HOWEVER. After reopening Book of Dead again to try and hit the freespin feature my balance was now only showing £13.45 again. wtf?
This was my balance the first time I opened the game.
Tell me this, as the casino have not answered it and they are shying away from an answer.
How come after quitting the game my balance updated to £40. And how come my session showed as in real money mode if that wasn't the case?
After asking for it to be investigated. They go and tell me how I zeroed my balance the session AFTER this "Glitch". This is not good enough.
"Your current balance is 0.00 GBP, which was reached in the final round with ID: 1631279408."
Well, fecking Sherlock. I did not zero my balance when this error occured did I you muppet. My balance displayed properly as £40 when I quit the game at the time as it should have been!
Anyway, I busted the £13.45, no compensation and they explain it away by telling me how I lost that final £13.45 instead of explaining why my balance was still only £13.45 instead of £40.
I've attached screens. No idea what happened or if it's on the casino's end or PnG's, more likely the casino as the session was displayed in real money mode and the balance updated in the casino for a few minutes and then it just erased the £26.45 profit made.
Pretty frustrated.
Thoughts?