Hi guys,
Not a major issue but it's really annoyed me how i'm being misled by support.
So i won a nice amount of money on saturday at BGO, saw that if you had earned 150 stars that you get 12 hour withdrawal times. Great! I put a 24 hour cool off so i don't reverse it.
Sunday comes and the 12 hour mark hits and no withdrawal, I speak to support who say that the payments team are busy so it'll come through by end of play (Their payments team stops at 4pm). 4pm comes, still no money. I then get told it's gonna come on monday. 24 hours hits and guess who loses their money?
I've since played some more and won double what i had withdrew on saturday which is nice, but speaking to live chat today about my withdrawal and to see when it'll get processed, i've since been told that it's 24 hours + 12 hours as despite me having earned 250+ stars, that status thing doesn't get activated until a month after earning them. So, which is it? 24+12, 12 hours or as soon as they get around to it as another agent told me.
I've messaged the rep about the initial withdrawal and got no response, was just seeing what other users experience was as they are an accredited casino here.
Thanks!
Not a major issue but it's really annoyed me how i'm being misled by support.
So i won a nice amount of money on saturday at BGO, saw that if you had earned 150 stars that you get 12 hour withdrawal times. Great! I put a 24 hour cool off so i don't reverse it.
Sunday comes and the 12 hour mark hits and no withdrawal, I speak to support who say that the payments team are busy so it'll come through by end of play (Their payments team stops at 4pm). 4pm comes, still no money. I then get told it's gonna come on monday. 24 hours hits and guess who loses their money?
I've since played some more and won double what i had withdrew on saturday which is nice, but speaking to live chat today about my withdrawal and to see when it'll get processed, i've since been told that it's 24 hours + 12 hours as despite me having earned 250+ stars, that status thing doesn't get activated until a month after earning them. So, which is it? 24+12, 12 hours or as soon as they get around to it as another agent told me.
I've messaged the rep about the initial withdrawal and got no response, was just seeing what other users experience was as they are an accredited casino here.
Thanks!