- Joined
- Nov 24, 2013
- Location
- Canada
Last Thursday I deposited at Betspin casino. I always deposit using one of two methods, either my E-wallet (Ecopayz) or Paysafe.
All previous deposits have been by these methods, and 100% of my withdrawals have been via my e-wallet. Last Thursday I was lucky enough to hit a nice win, tried to w/d to ecopayz.
This method was refused repeatedly, as they said I deposited by Paysafe this time, I would have to come up with another w/d method. I tried to contest this fact via the rep on here, whom I emailed one week ago, no reply.
I then asked Betspin for my transaction history to show that I use Ecopayz to withdraw, via chat and via email. To date this request has not even been replied to either and has certainly not been honored.
In the week since, I have gone full tilt and used up the $750 I was going to withdraw, but I don't feel that excuses the roguish behavior displayed by the casino.
Ecopayz is still even available as a w/d option to me, but they simply cancel the request when I submit it. Surely they shouldn't be allowed to deny a w/d method used previously, on several occasions.
All email communication with this casino is being ignored. The rep is non-responsive. The casino is non-responsive. Their actions are deplorable. It seems so many casinos these days will find any excuse to not pay or delay payment.
How can a casino act in this way and remain at 9.5 rating here?
All previous deposits have been by these methods, and 100% of my withdrawals have been via my e-wallet. Last Thursday I was lucky enough to hit a nice win, tried to w/d to ecopayz.
This method was refused repeatedly, as they said I deposited by Paysafe this time, I would have to come up with another w/d method. I tried to contest this fact via the rep on here, whom I emailed one week ago, no reply.
I then asked Betspin for my transaction history to show that I use Ecopayz to withdraw, via chat and via email. To date this request has not even been replied to either and has certainly not been honored.
In the week since, I have gone full tilt and used up the $750 I was going to withdraw, but I don't feel that excuses the roguish behavior displayed by the casino.
Ecopayz is still even available as a w/d option to me, but they simply cancel the request when I submit it. Surely they shouldn't be allowed to deny a w/d method used previously, on several occasions.
All email communication with this casino is being ignored. The rep is non-responsive. The casino is non-responsive. Their actions are deplorable. It seems so many casinos these days will find any excuse to not pay or delay payment.
How can a casino act in this way and remain at 9.5 rating here?