Palace of Chance Review

Deposit Bonuses and Promotions

Palace of Chance Casino offers various bonuses and promotions, with the most prominent being a 200% matched deposit welcome bonus. Unlike some other bonuses, this one comes without a maximum cashout limit – somewhat rare to see at a Virtual Casino Group site! However, as always, it’s crucial to understand the terms and conditions accompanying this and other promotional offers before you proceed.

Below, we will take a look at the main deposit bonus, the wagering requirements attached, and information on the bonus codes you must use. We will also look at other free chip and bonus code promotions available at Palace of Chance Casino.

Welcome Offer / Deposit Bonus

When you make your first deposit at Palace of Chance Casino, the platform offers to match it by 200%. This means if you deposit $100, you’ll receive an additional $200, bringing your total balance to $300. Notably, this deposit bonus has no maximum cashout limit, which differs from the deposit bonus offers we generally see at Virtual Casino Group sites. However, there are specific terms that you should be aware of.

First, you must redeem the bonus before placing any bets with your deposited money. If the bonus fails to activate, it’s on you to contact customer support before you begin playing any online casino games at the RTG platform. Use the online chat function to reach out to customer support if this happens to you, as the moment you start wagering your deposit without having activated the deposit bonus, you lose the right to claim any promotional offer on that deposit.

The deposit bonus has standard wagering requirements of 30X or 60X depending on the games you play, and you must meet them before attempting a withdrawal. If you fail to meet these requirements, expect your withdrawal request to be denied. Also, you can’t take advantage of additional promotions or coupons if you have an existing balance or pending cash-out.

One important term to note is that the 200% matched deposit bonus is classified as a No Play/No Max bonus. This means you can use it to play Slots, Keno, Bingo, and Scratch Cards only. Casino table games like blackjack and Roulette are excluded from this deposit bonus.

No-Deposit & Free Spins Casino Bonuses

While Palace of Chance’s website does mention no deposit bonuses, we were unable to find any at the time of writing this review. This could be due to the country we were accessing the casino from, or simply because they are not running any at the time of writing.

VIP and Comp Points Scheme

While the casino does claim to have a vip program, at the time of writing this casino review, the vip program button took us to a dead page. It remains unclear whether a vip program is in place or not. However, you will accumulate comp points as you play. For every $10 wagered, you will earn one point. Once you reach 100 points, you can exchange them at a rate of $1 per 100 points. While this might seem like a decent comp points bonus, the reality is very much different.

First, if you’re using free chips or have already redeemed comp points, you won’t be able to claim any more – whatever that means. Additionally, you can only redeem your points when your account balance is at zero, and you have no pending withdrawals.

Furthermore, there are wagering requirements associated with funds redeemed via comp points, set at either 30X or 60X depending on the games you’re playing. However, most notable – and most incredulous – is that you’re limited to a maximum withdrawal of just one times the amount for which you redeem your comp points. This means that even if you accumulate a large number of points, you can only withdraw that same amount.

When considering that you have to fulfill wagering requirements of at least 30 times your bonus amount, it really begs the question of why this promotion is even still offered as we can’t imagine many players would even bother claiming it.

Other Casino Bonuses

When we were writing this Palace of Chance Casino review, Palace of Chance did impress us with their Daily Promotions. Each day of the week you can claim deposit bonuses at the casino. Just remember, you need to use a bonus code to claim; we’ve included the current bonus codes (accurate as of October 2023) below.

Sunday: 210% Match Play Bonus

Sundays might be the end of the weekend, but at Palace of Chance, they’re trying to keep the party going. They offer a 210% match play bonus that you can claim an unlimited number of times. The code to unlock this offer is WEEKENDBLAST, and the minimum deposit to claim it is $30.

Like most of these Daily Promotions, the wagering requirements are set at 10X; however, if you’re making a deposit with cryptocurrency, that number jumps to 40x. You are also limited in the games you can play. You can only use your bonus funds on slot machines, Bonus Bingo, Keno, and Scratch Card games. However, there isn’t a maximum cashout limit, and that’s somewhat rare to see at a Virtual Casino Group property.

Monday: 220% Match Play Bonus

On Monday, you can claim a 220% matched deposit bonus by using the bonus code MONDAYMATCH. Like Sunday’s bonus, the 10X playthrough requirement goes up to 40X if you’re depositing with crypto. Also, this bonus is valid for use on slot machines, Bonus Bingo, Keno, and Scratch Card games. Don’t forget, you must enter the bonus codes for these Daily Promotions when you make your deposit.

If you forget to input the bonus codes, the customer support team will be unable to retrospectively credit the free chip bonus to your account. Again, while some popular games are excluded, there’s no max cashout limit on this bonus, which is always appealing.

Tuesday: 200% Match Play Bonus Plus Extras

Tuesdays offer another decent-looking matched deposit bonus, worth up to 200% your total deposit amount. Like all other Daily Promotions, you need to input bonus codes; on Tuesday, use the code TRIPLETUESDAY. However, on Tuesday, you don’t just get the 200% matched deposit bonus; you also get 100% insurance on your deposit, and a 100% match free chip.

Again, there’s a wagering requirement of 10X – 40X if you deposit using crypto – and, unfortunately, there’s a maximum cashout limit of 10X here. We never like to see max cashout limits, but understand that Palace of Chance Casino is offering quite a lot on this bonus.

Wednesday: 200% No Restrictions Bonus

Wednesday’s bonus sounds the most straightforward: a 200% no restrictions bonus. The code is WILDWEDNESDAY, and the wagering requirements are set at a modest 10X the bonus amount – again, increasing to 40X if you deposit using crypto.

The only game play that doesn’t qualify is Blackjack – although it’s still a pretty decent deposit bonus in our opinion.

Thursday: 200% Match Play Bonus and Insurance

Thursday brings a 200% match play bonus, but there’s an extra perk: a 200% insurance bonus. The code to get this is 2X1THURSDAY. The wagering requirements are, again, 10X or 40X, and some casino games are excluded from bonus game play.

Additionally, there’s a 10X max cashout, so while the insurance might sound like a good backup plan, it’s essential to read its terms and conditions thoroughly.

Friday: 25 Free Spins

Fridays are a bit different. If your last transaction was a deposit, you can contact the customer support team and claim 25 free spins. However, Palace of Chance Casino states that you have to call the customer support team to claim them!

To make matters worse, the free spins come with wagering requirements of 40X – pretty high for a free spins bonus. Plus, the bonus funds can only be used on slots and Keno. There’s also a $100 max cashout, making this – in our eyes – a pretty pointless bonus.

Saturday: 210% Match Play Bonus

Saturday essentially echoes Sunday with a 210% match play bonus, using the code WEEKENDBLAST. The same game limitations, and the same wagering requirements apply; 10X, or 40X for crypto.

All in all, while these promotions may initially seem attractive, when you delve into the details, there are some that are less appealing than you’d initially think. Still, they’re far from the worst we’ve seen from online casinos in the Virtual Casino Group, and aside from the free spins one, they’re all pretty low on the wagering requirement side of things, too.

BANKING AND PAYMENT METHODS

Depositing at Palace of Chance Casino is pretty straightforward, but, as with all sites in this group, there are some things to be aware of. Let’s start with the basics: you can fund your casino account using Visa or MasterCard, be it a credit or debit card. However, before you can submit a withdrawal request you must complete a Credit Card Agreement Form for the Accounting Department. Additional information on this can be found on the Palace of Chance Casino website.

Neteller is another deposit method, although, unfortunately, it’s unavailable for players from several countries, including the USA, Canada, France, Spain, Germany, and Singapore.

Then, there’s Bitcoin, the cryptocurrency that the casino seems eager to promote. Palace of Chance states that Bitcoin deposits are fast, secure, and convenient. However, the speed of your Bitcoin deposit is dependent on how quickly the transaction is confirmed on the blockchain. So, while the site claims their average deposit speed is under 10 minutes, your experience may vary – and, in our experience, these days Bitcoin transactions rarely confirm within 10 minutes.

All game play at the online casino is done using US dollars, and this is something else to consider if you’re depositing from outside the US, as you may have to pay exchange rates.

Palace of Chance Casino Withdrawal Speed

Making withdrawals at Palace of Chance Casino is supposedly straightforward, But this is an area where the casino has struggled with in the past. Indeed, many of the complaints surrounding the casino come from slow or unpaid withdrawals, so we would always take expected time frames with a grain of salt.

It’s not immediately clear which payment methods you can use to make withdrawal requests, although we are confident that you can use bank wire, bitcoin, and check.

Withdrawal Terms, Limits, and Fees

If you make a withdrawal via a bank wire, your withdrawal request can take up to 7 days to be processed and paid. The casino states that most other withdrawals will be processed within 24 hours, and while the site was notorious for payout delays in the past, we have received promising correspondence from a member of staff who noted:

“Most Bitcoin-depositing players have the option of withdrawing using Coindraw.  This function is fully automated, meaning our Withdrawals and Finance Departments are not involved.  We’ve also employed Hooyu, a document validation service.  With Hooyu, players simply upload their documents, and we are notified if the docs are acceptable or if further scrutiny is necessary.  Between Coindraw and Hooyu, our Withdrawals and Finance teams are less overwhelmed and as a result, payments have been consistent and far swifter.”

Subsequently, it seems as though bitcoin is the way to go if you’re looking for fast withdrawals. Unfortunately, the casino has very low withdrawal limits, and you are limited to a maximum of $2,000 per week. The only exception to this is if you are a vip, but there are no guarantees that a higher withdrawal limit will be approved.

Whether the online casino itself charges a withdrawal fee depends on your chosen withdrawal method. What’s more, your bank may – especially if it’s an international transaction. The online casino states they can charge a processing fee of up to $40, although it’s unclear what payment methods this applies to.

Responsible Gaming

Responsible gambling is a serious topic when it comes to online gambling, and it’s somewhat surprising that Palace of Chance doesn’t have a dedicated page for it. Or, shall we say, it’s unsurprising, if you know how Virtual Group casinos operate. At the time of writing, only one of their sites features a responsible gambling page, and even then, it doesn’t offer any tools or actual help; just some cookie-cutter wording that does nothing to help those with a gambling problem.

We find it pretty unbelievable that Palace of Chance continues to not offer a responsible gambling page; it’s completely irresponsible, and does nothing to help their brand regain the image they’re looking to try and recoup.

While Palace of Chance might not offer a dedicated page, it’s crucial for you, as a player, to take responsibility for your own gambling habits. There are many external tools and apps designed to help you monitor your gambling. You can set reminders to take breaks and use budgeting apps to manage your spending.

We’d also encourage you to make use of third-party services for professional help if you feel you’re struggling with gambling issues. Groups like Gamblers Anonymous and hotlines such as the National Problem Gambling Helpline can provide you with help and support.

About the Team and History

When talking about Palace of Chance, it’s impossible not to discuss its parent company, the Virtual Casino Group. The group’s journey in the gaming industry has been anything but smooth. To understand the present and future of Palace of Chance, you’ve got to dig into the group’s notorious past.

In the past, the group was infamous for its slow payments, and in some cases, no payments at all. For about 15 years, the Virtual Casino Group operated under a flawed business model, earning themselves a horrendous reputation in the process. They received numerous (bad) awards here at Casinomeister including “Worst Casino Group” and more.

However, things seemed to start changing back in 2013 when the group was put on probation due to a sharp drop in player complaints. After two years of improvement, they were officially out of the Rogue Pit. It seemed like they had managed to begin turning things around. However, as is often the case in life, all good things must come to an end – and once the Virtual Casino Group moved its operations to Eastern Europe, things went down the drain – again – and we began receiving a stark increase in player complaints. In 2017, they were, once again, awarded the “Worst Casino Group” award.

However, after almost six years, the Virtual Casino Group, including Palace of Chance, appears to be, once again, committed to making positive changes. Their rep has been in regular contact, and has outlined the changes they’re making – internally, and with us – to ensure their brand doesn’t, once again, fall into the rogue pit and continue to be seen as a rogue online gambling operation.

So, while Palace of Chance and the Virtual Casino Group have a stained past, the recent changes indicate a potential turnaround. Of course, online time will tell if this change is genuine or just more lip service, but, for now at least, we have nothing to suggest they’re not being upfront with us – and we look forward to seeing how they continue to act in the future.

Complaints and Track Record

A quick glance in the Casinomeister forum will bring up threads discussing negative feedback, delayed payments, no-payout cases – but that’s only half the story. Unlike some of the Virtual Group brands, Palace of Chance also has threads praising it as a great site, recommending others playing there, and telling us their stories of receiving their winnings. Below, we will look at a few positive and negative threads.

Firstly, there’s an open-ended question from Francy5, who said:

“Has anyone had any bad or good experiences with Palace of Chance and Dreams casinos?”

Tirjel was first to respond, giving a pretty balanced – and fair – overview of the once Costa-Rica based said. They said:

“I can see you’re not new here but I have no idea how come you don’t know more about these casinos. Dreams are one of those who just got a new name. Don’t remember which one though. Scroll to the bottom here, and read all you can. If you’re willing to wait a month or three to get paid they are fine. Just don’t complain because they are slow paying.”

Then, and interesting back-and-forth began, with one commenter posting (a fairly accurate) breakdown of the group:

“Both Dreams and Palace of Chance are owned by a crim who spent a few years in the slammer in the USA in the 90s for a real estate fraud scheme where he scammed people out of their homes. His casinos have ripped off countless people over the past decade. Every few years they employ some new marketing grunts to come up with a white wash claiming that they are on the straight and narrow. Inevitably they end up back where they started, a criminal enterprise.

So yeah, lovely place, great casinos, who cares if they built their business on the back of ripping people off for years? Who cares if they are owned by a guy who has gone to jail for stealing other people’s money and who would fail any test of character required by any proper licensing jurisdiction in the world? Don’t worry about the guy who went to Costa Rica to ask about his money and was beaten up by hired thugs working for the owner. Never mind if they take a month or more to pay you. Enjoy yourself.”

Midasman came in to report their experiences with the software business – telling the Casinomeister forums:

“I have never had a problem with the Virtual Group. In 2013, I played mostly at Slots of Vegas, Palace of Chance, and Prism Casinos. I sent in my documents as required and received every winning check I had coming–in about a month and a half.

Sure, a month and a half may be considered a long time to get paid: But the important issue is I was PAID IN FULL by every Virtual Casino I played in and was fortunate to consistently win anywhere from $800 to $1000 or more from the VG casinos I played in.

During 2013, I was playing the Virtual Casinos on a fairly regular basis and won more than $6000 in a series of increments and never had a problem collecting my winnings; furthermore, the Virtual Group never gave me cause to complain about their casinos not paying.”

Another Casinomeister member – PartlyHumbel – posted:

“I also sometimes play at their casinos. I know about the long withdrawal times – everyone can read it, when registering. there was never a cent missing from my withdrawals and they always arrived earlier than stated.

At some casinos I am so far ahead that I got bonus banned. That’s the only thing that happened. By the way, one casino of that group once accelerated a withdrawal on request. It landed in my EWallet account the very next day and it was for a decent amount, too.”

Then, PartlyHumbel came back in with, what is, in our opinion, one of the most interesting – and possibly true – takes on the group’s slow payouts (not that it’s an excuse for them:)

“When casinos offer those high, no-rules bonuses, they have no wagering requirements – it’s only a 1X playthrough. There’s no max bet rule, no strings attached. All slots are allowed, including those high-variance games like Triple Twister, which I sometimes call the bank-buster slot.

If they started processing as quickly as casinos that don’t offer these extremely player-favoring bonuses, I don’t think a billion-dollar corporation would survive for long. These bonuses are intended to help players get some money back when the casino is hopelessly ahead. These bonuses are extremely generous. (I am banned from these bonuses at Dreams, by the way, and I can understand that from their point of view. However, I won’t accept wagering requirement bonuses for RTG games to play).

Your disadvantage is that Neteller and Skrill do not offer service to your region. If you process payments and withdrawals using those e-wallets, the Virtual Group’s processing speed also improves. Cheque payment is always a disadvantage, and since they are paying into the US, there might be some obstacles they have to overcome to send you your money.”

So, while it’s clearly a mixture of positive and negative feedback, the casino’s payout issues can, sometimes, be understood, at least; as a gambling software business they’re in it to make money – but that does not excuse refusing to honor a withdrawal request, of course.