zaid2324 vs BCGame

[zaid2324]

*snip* [maxd says: (1) you have been warned against harassing the PAB staff. (2) Bryan sold the site 2 years ago and is no longer involved in Casinomeister.]

ESCALATION: BC.Game License 8048/JAZ - Regulatory + ADR Obstruction
[maxd says: false, under the new Curaçao Gaming Authority (CGA) the 8048/JAZ license is defunct, as are all the old Master Licenses (xxxx/JAZ)]

BC.Game has now forfeited 2 separate dispute channels:

1. PAB FORFEIT: 15+ days non-response despite rep "BcgameGlobal" being active on forum. Per PAB policy = automatic player win for ₹1,00,21,282.
[maxd says: false, there are no “automatic player win” circumstances in the PAB process.]

2. REGULATOR OBSTRUCTION:
- Curaçao Gaming Authority cga.cw: No complaint form, email only. Sent email, no reply.
- Gaming Control Board: 404 Error on complaints page
- ThePOGG: Site inaccessible from India [maxd says: ThePOGG is gone, was retired some years ago]
Regulator channels are non-functional.

3. ACTIVE DECEPTION: Trustpilot issued public "Fake Reviews" warning on BC.Game.

4. ZERO EVIDENCE: 31+ days, no bug name, no round IDs, no logs for alleged "bug exploit". Only my account banned, 394 other players unaffected.

5. PLAYER HISTORY: -₹10,48,576 lifetime loss proves normal player behavior.

Complaint now filed with Casino Reviews: "BC.Game License 8048/JAZ - Withheld ₹1,00,21,282"

Since regulator is non-responsive AND BC.Game forfeited PAB, Casinomeister PAB is the only functioning ADR.
[maxd says: false, the PAB process ended as inconclusive; case closed due to the age of the issue at hand (18+ months) and the lack of applicable evidence.]

Request IMMEDIATE ruling within 24 hours per your 14-day policy, or *snip*:
- PAB's failure to enforce rules against major advertiser
[maxd says: false, CM ruled "no resolution” due to the age of the case (approx 18 months) and the lack of applicable evidence.
There is no "14-day policy” applicable here.
It is a violation of your forum membership to use your posting rights here to attempt to blackmail the casino or anyone else.]
- Curaçao regulatory failure
- BC.Game's pattern of evasion

The community is watching. The record is public.

Evidence ready: PAB screenshots, Trustpilot warning, CGA/GCB 404 screenshots, balance proof, Casino Reviews case link.

[maxd says: attachments with personal information were removed for your own protection.]

 

[maxd]

To whom it may concern:

• The casino’s position is that the player exploited a game error to accumulate his winnings.
• No evidence nor details of that claim have been received by CM PAB staff.
• The casino’s position appears to be that the time lapsed — 18 months — makes retrieval of applicable evidence difficult and/or not possible.
• From the PAB point of view that leaves us with a “player says one thing, casino says another” situation and no one is offering applicable evidence.
• Under such circumstances — and largely because of the lapsed time — we find such a case "not resolvable” and offer no conclusions.
• While we freely admit that the casino’s lack of applicable evidence is suspect we have also found the player to be offensively pushy and disrespectful, not to mention highly prone to making false statements and ignoring the Player Arbitration Policies and Procedures. Given those circumstances we’d say neither party has been particularly cooperative nor presented a compelling case, both essentially undermining the arbitration process, either intentionally or otherwise.
• In a circumstance where an arbitrator has been asked to hear a dispute between two parties both hostile to the arbitration process it is accepted practice for the arbitrator to withdraw, either until the parties involved decide to cooperate, or where that is not forthcoming, to withdraw from the case and render a decision of “no conclusion possible” in the matter at hand.

 

[zaid2324]

Hello Max,
Thank you for your statement. I read it carefully.
I noticed that you confirmed that CM PAB did not receive any evidence or details from BC.Game regarding the alleged exploit.
I also submitted everything that was available to me after my account was closed. I could not obtain additional evidence because I lost access to my account.
I would also like to clarify that the age of the case was not due to my inaction. From the time my account was closed, I remained in regular contact with the BC Recovery Team and repeatedly requested that my case be reviewed. I have records of those communications.
I am an ordinary person. The money I deposited came from hard work, and over time I lost a significant amount on BC.Game. That is why this case is so important to me.
I respectfully believe that, where a casino accuses a player of exploiting a game, the burden is on the casino to provide evidence supporting that allegation. My only request has always been a fair review based on evidence from both sides.
Thank you for your time.

 

[maxd]

@zaid2324 , You’ve now posted your case on the forums which kills your PAB, as per the Player Arbitration Policies and Procedures.

Is that not what you wanted? Shall I lock this forum thread and we continue with the PAB?
Or do you want to continue here and I close out the PAB?

Your choice, please choose now.

- Max

 

[maxd]

Thread locked until the PAB has come to a close, as per the OP’s request.