Feedback Your Guts Casinomeister Team are here

[dionysus]

mom and i wanted to play tonight for her birthday but the issue's not resolved yet unfortunately

so thats another deposit lost to GUTS

 

[sapit222]

@Guts I have a problem at your casino and have sent you a PM.

 

[keegannye]

Thank you for the feedback,

I will try my best to update you guys, it is sometimes a bit tricky especially when issues occur at night time.

This issue is only affecting Canadian prepaid cards, and all other methods are functioning as they should.

apologies for the inconvenience,

Kind regards,

Your Guts Casinomeister Team.

 

[keegannye]

strange, it's a very specific GUTS issue
both nights when the cards wouldnt work at your site they worked fine at 2 of your competitors, so hopefully something you can fix

They dont have competitors... they are all just one big happy family

 

[Guts]

mom and i wanted to play tonight for her birthday but the issue's not resolved yet unfortunately

so thats another deposit lost to GUTS

It is unfortunate, it is. Especially when it comes to spending quality time with loved ones.

We are working to get it fixed.

Kind regards,

Your Guts Casinomeister Team.

 

[Guts]

mom and i wanted to play tonight for her birthday but the issue's not resolved yet unfortunately

so thats another deposit lost to GUTS

And of course happy birthday to your mom!

Kind regards,

Your Guts Casinomeister Team.

 

[sapit222]

The issue was quickly resolved by the Guts rep.

 

[dionysus]

It is unfortunate, it is. Especially when it comes to spending quality time with loved ones.

We are working to get it fixed.

Kind regards,

Your Guts Casinomeister Team.

It is, thanks
Unfortunately still an ongoing issue today

 

[Slottery]

For small companies it's always hard to fix issues fast or make things like deposits to work when launching upgrades to site

 

[colinsunderland]

They dont have competitors... they are all just one big happy family

You might want to mention to GIG the security certificate for gigaffiliates has expired

 

[Guts]

You might want to mention to GIG the security certificate for gigaffiliates has expired

Good morning, colinsunderland,

Happy to see you active as always!

It's nice that you keep us and the forum active and follow what's happening in the igaming on a day to day basis.

There are people working on this and it will be resolved as soon as possible.

kind regards,

Your Guts Casinomeister Team.

 

[colinsunderland]

Good morning, colinsunderland,

Happy to see you active as always!

It's nice that you keep us and the forum active and follow what's happening in the igaming on a day to day basis.

There are people working on this and it will be resolved as soon as possible.

kind regards,

Your Guts Casinomeister Team.

Do you want to employ me? I could renew a SSL cert in around 30 seconds and it wouldn't need people working on it, just me, so think of the savings you would make

 

[Guts]

Do you want to employ me? I could renew a SSL cert in around 30 seconds and it wouldn't need people working on it, just me, so think of the savings you would make

You are free to apply here to any suitable role!

You do not have permission to view link Log in or register now.

kind regards,

Your Guts Casinomeister Team.

 

[colinsunderland]

You are free to apply here to any suitable role!

You do not have permission to view link Log in or register now.

kind regards,

Your Guts Casinomeister Team.

You have a slide? I'm in, sorting flights as we speak

 

[colinsunderland]

You are free to apply here to any suitable role!

You do not have permission to view link Log in or register now.

kind regards,

Your Guts Casinomeister Team.

Quick question, do you have a max payout on extra chilli?

 

[Guts]

Quick question, do you have a max payout on extra chilli?

Good afternoon,

Do you mean that is there a best possible combination for the largest win or is there a cap how much you can with while playing?

kind regards,

Your Guts Casinomeister Team

 

[colinsunderland]

Good afternoon,

Do you mean that is there a best possible combination for the largest win or is there a cap how much you can with while playing?

kind regards,

Your Guts Casinomeister Team

Well its supposed to have unlimited win potential, but presumably if someone won £74000000 on it there might be a problem paying lol, so yes, I suppose do you have a cap on how much you can win on a single spin?

 

[Guts]

Well its supposed to have unlimited win potential, but presumably if someone won £74000000 on it there might be a problem paying lol, so yes, I suppose do you have a cap on how much you can win on a single spin?

On most games, there is a max multiplier, like on Fire Joker it is 800x the bet. I am not so familiar with this game but I will have a look.

Kind regards,

Your Guts Casinomeister Team

 

[Steviedoo]

Hi

I have a withdrawal that is not being processed cuz I have to be verified.

I have been verified multiple times at guts.

I don’t get it.

It says on my account that I need proof of address. Yet I see that I have been verified and doc has been accepted exactly a year ago.

 

[Guts]

Well its supposed to have unlimited win potential, but presumably if someone won £74000000 on it there might be a problem paying lol, so yes, I suppose do you have a cap on how much you can win on a single spin?

Hi,

I could not find the info from our site, but with a quick google search, I found the answer to be 20,000 x bet on Extra Chilli.

I think this is the closest I can get to you with an answer for his.

kind regards,

Your Guts Casinomeister Team.

 

[Guts]

Hi

I have a withdrawal that is not being processed cuz I have to be verified.

I have been verified multiple times at guts.

I don’t get it.

It says on my account that I need proof of address. Yet I see that I have been verified and doc has been accepted exactly a year ago.

Hi,

Really sorry to hear you've trouble with your withdrawal. Could you kindly sent the details of your account on a PM to us so we can have a look.

Kind regards,

Your Guts Casinomeister Team.

 

[Steviedoo]

Hi,

Really sorry to hear you've trouble with your withdrawal. Could you kindly sent the details of your account on a PM to us so we can have a look.

Kind regards,

Your Guts Casinomeister Team.

I am verified now.

Hank was helpful.

I have made plenty of withdrawals without the need to send card details of a card I used six months ago.

Just waiting for withdrawal to be approved.

Thank you for your quick response.

 

[Guts]

I am verified now.

Hank was helpful.

I have made plenty of withdrawals without the need to send card details of a card I used six months ago.

Just waiting for withdrawal to be approved.

Thank you for your quick response.

Great news!

I will forward your feedback.

Kind regards,

Your Guts Casinomeister Team.

 

[colinsunderland]

Hi,

I could not find the info from our site, but with a quick google search, I found the answer to be 20,000 x bet on Extra Chilli.

I think this is the closest I can get to you with an answer for his.

kind regards,

Your Guts Casinomeister Team.

You have to google your own payout limits?

 

[Guts]

You have to google your own payout limits?

Haha, google is a useful tool.

The game is from BTG and as far as I know, there are no adjustments made to the game. I think the winning lines and multipliers will remain standard on all casino version, only the fact that how often the features and wins drop can be changed. (This is not confirmed info).

The version at Guts shows the following return % on the screenshot.

Kind regards,

Your Guts Tasinomeister Team

 

[Mouche12]

Received an email promo today for a 75% match bonus up to $300. Bonus terms do not include max bet size (which was lowered from $7.50 to 5.00), only referring to standard T&Cs. Wagering is quite steep too. Could you perhaps outline all relevant terms in the email next time and (perhaps) lower these WR? Thanks!

Terms and conditions

• This offer is available to claim until 23:59 (CET) on 14/11/2018.
• A minimum deposit of €100+ required to claim this bonus.
• The deposit and bonus money must be wagered 30x before it can be withdrawn.
• The deposit and bonus money must be wagered within 15 days, or it will expire.
• Standard terms and conditions apply.

 

[Guts]

Received an email promo today for a 75% match bonus up to $300. Bonus terms do not include max bet size (which was lowered from $7.50 to 5.00), only referring to standard T&Cs. Wagering is quite steep too. Could you perhaps outline all relevant terms in the email next time and (perhaps) lower these WR? Thanks!

Terms and conditions

• This offer is available to claim until 23:59 (CET) on 14/11/2018.
• A minimum deposit of €100+ required to claim this bonus.
• The deposit and bonus money must be wagered 30x before it can be withdrawn.
• The deposit and bonus money must be wagered within 15 days, or it will expire.
• Standard terms and conditions apply.

Hello Mouche12,

I'm sorry for any inconvenience caused, however, it's a bit hard to fit all the terms and conditions in the email.

Regarding the wagering requirements, I do understand on that it might seem a bit much, however, a lot of players have managed to beat it! We will of course forward your feedback on this and on the fact that the max bet would be convenient to be visible right away. In general, we do hope that players would be aware of the basic terms of our site.

Kind regards,

Your Guts Casinomeister Team.

 

[Slottery]

Wouldn't it be nicer for players to make bonuses non sticky for all countries that as long you play with your own money you can withdraw your winnings and wagering requirement would only be for bonus money if you use it? Quite many casinos do that, for some countries for restrictions and some just because it's coming to MGA rules shortly as well, that WR mentioned earlier is not really catchy to compare other casinos....

 

[dionysus]

it would be swell if all the games that just opened onto dead links ie the page you are looking for cannot be found' were just pulled from the library

 

[colinsunderland]

Seeing as @nelsnik managed to get the free spins thread closed (thanks for that) let see if Guts will take action against the affiliate who seems to think you don't have to publish bonus terms when promoting casinos

https: // casinobonus2.co / guts-casino/

Promoting to UK customers, no terms and conditions and nowhere near CAP code compliant.

 

[nelsnik]

Sorry @colinsunderland never was my attention to do that, only thought was funny to show that people post everything they read, as cb2 just copy stuff, i apoligize and i feel bad i did that, i should have sended a pm to robby to show the fun..

 

[colinsunderland]

Sorry @colinsunderland never was my attention to do that, only thought was funny to show that people post everything they read, as cb2 just copy stuff, i apoligize and i feel bad i did that, i should have sended a pm to robby to show the fun..

Just kill the links in future mate, like I have in my post above, you had 4 links in the post you made, 3 to the affiliate site and one to Guts with their affiliate tag attached

 

[nelsnik]

Just kill the links in future mate, like I have in my post above, you had 4 links in the post you made, 3 to the affiliate site and one to Guts with their affiliate tag attached

Mate i see only copied what i saw with them, im not spamming or anything just wanted to show the fun that i post slot hotty notty that these guys copied and post it haha! that was my funny thing sorry if i destroyed things really!

 

[Steviedoo]

Sorry @colinsunderland never was my attention to do that, only thought was funny to show that people post everything they read, as cb2 just copy stuff, i apoligize and i feel bad i did that, i should have sended a pm to robby to show the fun..

Apologize and appeal to casinomeister. Might have a chance to reopen it.

 

[TheAddict]

Shame nobody (afaik) really linked the CM affiliate/review page to any FS offfers posted in that thread (myself included!) Bit rude of us not to really, seeing as it is bryans site and he did ask if people could take a moment do so if posting in there.
Anyway, not the right thread for it i guess, back to my shave (which has taken te best part of 1 hour!) Cutting in those side burns to look even on both sides is harder than getting 24 spins and a retrigger on chilli!

 

[colinsunderland]

Mate i see only copied what i saw with them, im not spamming or anything just wanted to show the fun that i post slot hotty notty that these guys copied and post it haha! that was my funny thing sorry if i destroyed things really!

If you copy and paste from an email or webpage the links copy over
Either copy and paste to notepad then copy from there (it will remove all links), or go through your post and put spaces between the .com etc like I have, best way not to get caught out
Maybe pm casinomeister and explain it was a mistake - see if he will re-open the thread

 

[colinsunderland]

@Guts reported you and that site to the ASA along with a few others I have seen this week as you clearly are happy for them to advertise without terms being displayed.

 

[nelsnik]

@Guts reported you and that site to the ASA along with a few others I have seen this week as you clearly are happy for them to advertise without terms being displayed.

U mean me? sorry it was never my intention once more only want to show how stupid that site is non stop fake things there. sorry once more.

 

[spoo42]

U mean me? sorry it was never my intention once more only want to show how stupid that site is non stop fake things there. sorry once more.

no, he tagged guts, not you.

 

[Slottery]

They can't have any compliance issues (or at least could assume that they use this tool what they are marketing to B2B partners)

Old / Expired Link

 

[Guts]

Thank you for bringing this up to us @colinsunderland, as we do appreciate team players to help us bringing these things up for us.

This has now been resolved and their affiliate deal with us have been revoked and they've been notified so they'll not be an affiliate with us any longer for any of the brands.

We take these things very seriously and we're always making sure that our affiliates post the right information when promoting our brands.

If they are not done correctly, deals with us will be revoked and cannot be re-opened to ensure the safety and accuracy of the deal/information/promotion.

Once again thank you, Colin for making sure to notify us, unfortunately, this got passed us somehow but have now been resolved correctly.

 

[dionysus]

To begin, lest the 'but(s)':
I fully recognize casinos may revoke bonuses at any time for any reason without cause. And I fully appreciate and have enjoyed a bonus plan for quite some time.

Ok, that out of the way.

For some years I've given GUTS my loyalty with near weekly deposits and every month, forgoing plenty of other worthy casinos and fully supported them, despite the lack of responses and participation here and their slow downward slide. I've further, not being an affiliate with no reward, have sent them many players (here, FB, home, family, friends)

However...

I feel like a person and number rather than a valued player with my summary 'dismissal'.
I went to deposit and discovered my bonus plan was discontinued.
Again, their preogative.
The kicker however, was the rep acknowleding, that as a loyal player, I should have been informed in some manner that as of Dec 31st it was discontinued after years of use and loyal play as opposed to coming in to deposit and find out it was.
I did get an email....only after the fact when ready to dep.

And again..it's ok in regards...their choice. I've no claim to expect it in perpetuity. I HAD expected some sort of courtesy to have gotten at minimum a heads-up.
But wasn't.

So, sure, fair play.
Bummer? Yeah.
Poorly executed? You betcha.

So, same courtesy given.
If anyone asks, yes, GUTS is somewhere to play, where you'll be paid and fair terms.
But conversely, I'll place my reputation, references and referrals somewhere else. If put to me, where to play, I'll be looking toward CM award winners this year.
Respect, does, after all, go both ways.

 

[colinsunderland]

They might have found out you have a credit card or mortgage and decided they don't want you playing there (as in the other thread)

 

[Tirilej]

To begin, lest the 'but(s)':
I fully recognize casinos may revoke bonuses at any time for any reason without cause. And I fully appreciate and have enjoyed a bonus plan for quite some time.

Ok, that out of the way.

For some years I've given GUTS my loyalty with near weekly deposits and every month, forgoing plenty of other worthy casinos and fully supported them, despite the lack of responses and participation here and their slow downward slide. I've further, not being an affiliate with no reward, have sent them many players (here, FB, home, family, friends)

However...

I feel like a person and number rather than a valued player with my summary 'dismissal'.
I went to deposit and discovered my bonus plan was discontinued.
Again, their preogative.
The kicker however, was the rep acknowleding, that as a loyal player, I should have been informed in some manner that as of Dec 31st it was discontinued after years of use and loyal play as opposed to coming in to deposit and find out it was.
I did get an email....only after the fact when ready to dep.

And again..it's ok in regards...their choice. I've no claim to expect it in perpetuity. I HAD expected some sort of courtesy to have gotten at minimum a heads-up.
But wasn't.

So, sure, fair play.
Bummer? Yeah.
Poorly executed? You betcha.

So, same courtesy given.
If anyone asks, yes, GUTS is somewhere to play, where you'll be paid and fair terms.
But conversely, I'll place my reputation, references and referrals somewhere else. If put to me, where to play, I'll be looking toward CM award winners this year.
Respect, does, after all, go both ways.

That sucks after all these year, and no one have supported them as much as you have in here.

Well you just don't feel like a number. You are one too

They removed all for Swedish customers also and won't even bother giving out any free spins, so there is nothing for us anymore.
I suspect they removed them for others than just you to save money. I wish they would realize they are doing it the exact wrong way.
We'll simply leave them then

 

[Mouche12]

I am a regular depositor @Guts and always get a freebie when I ask for it on Live Chat. I am actually quite happy with it, but should also mention that I haven't made any withdrawals in quite some time. The bonus I am offered time and again is a 100% up to $250 I believe, but Neteller users are restricted. Too bad, but the other freebies and free spins make up for that.

Why exactly were you bonus banned Dionysis? That doesn't seem fair.

As to the Swedish - casinos are no longer allowed to offer them bonuses under the new rules of the licence, so that's something that cannot be helped. Or is there another way?

 

[Tirilej]

I am a regular depositor @Guts and always get a freebie when I ask for it on Live Chat. I am actually quite happy with it, but should also mention that I haven't made any withdrawals in quite some time. The bonus I am offered time and again is a 100% up to $250 I believe, but Neteller users are restricted. Too bad, but the other freebies and free spins make up for that.

Why exactly were you bonus banned Dionysis? That doesn't seem fair.

As to the Swedish - casinos are no longer allowed to offer them bonuses under the new rules of the licence, so that's something that cannot be helped. Or is there another way?

I'm well aware of the bonus restrictions for Swedish players. I don't mind that since I don't use bonuses.
What we all get from other casinos is free spins though, but not from Guts, they stopped them too.
There are better places out there for us, but yes I would still recommend them to other countries. They aren't that bad.

 

[SpinUk]

That sucks after all these year, and no one have supported them as much as you have in here.

Well you just don't feel like a number. You are one too

They removed all for Swedish customers also and won't even bother giving out any free spins, so there is nothing for us anymore.
I suspect they removed them for others than just you to save money. I wish they would realize they are doing it the exact wrong way.
We'll simply leave them then

Guts made the business decision some time ago to become a “non-bonus” casino. Unfortunately I do not see what incentives they have have replaced them with (raffles etc don’t really cut it). I wonder what their financials looks like since the decision and if its worked out the way they hoped.

 

[dionysus]

Why exactly were you bonus banned Dionysis? That doesn't seem fair.

Not bonus banned as such (at least, not to my knowledge) - just a weekly offer I've had in place for yrs, cancelled without ceremony.
And like you, it definitely worked in the casino's favour as I've also not had a WD in ages, so it seems silly.
Again, their prerogative, but some sort of courtesy email and a heads-up would have been appreciated.
And gods know, I'm always courteous to support
C'est la vie I suppose.

 

[Steviedoo]

Well I hate the fact that the withdrawals are reversible when playing off hours.

 

[Tirilej]

Well I hate the fact that the withdrawals are reversible when playing off hours.

That is really stupid actually. My guess is that they have Rizk who is suppose to be a straight one with no BS where you can lock it, and then Guts is....well I couldn't come up with anything to call them
They could simply just have the same lock but chose not to.