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Pretty poor show. Placate & leave :eek2:

Just what is the point.....you have reps that are on standby 24/7 and answer about a 1000 questions a day, and then you have the "Hello there" ones that say 3 words, never to darken these halls again :confused:

Best laugh is, despite what they post on here, it wasn't my request, it was what I was told they would be doing, a YEAR ago!
 
I received alot of 5 wager spins on wins of fortune lately, like one every week.

I am not complaining, but maybe change the game up a bit? :)
 
I just want to say Guts offers me so now and then a bonus, deposit €50 or more and get 100% bonus and 30 super spins. I never use reload bonus, but i have a couple times deposit 50 within that promo period, after deposit went to live chat and the 30 spins were added manual every time. Today i did the same, but this time support says my Skrill deposit doenst count for the promo:

well, this was the email, and with past experiences in mind im really dissapointed that i deposited 50eu because of this offer and i didnt received anything!

==================
Hi Johan,


Fancy a 100% deposit bonus up to €250
and 30 Super Spins on Crystal Sun?

Just deposit €50+ between 00:00 (CEST) on 14.06.2019 and 23:59 (CEST) on 19.06.2019 and we'll give you a 100% bonus up to €250. We'll also drop a Super Spins Reward Card, valid for Crystal Sun in your account.

Visit your Rewards Section and click on the Deposit Bonus Card to claim.

Remember – no wagering required on your free spins! What you win, you keep



Terms and conditions

•The 100% Reload Bonus offer is available until 23:59 (CEST) on 19.06.2019.
•To claim, the player must click the Deposit Bonus Card in their Rewards Section.
•A minimum deposit of €50+ is required to claim this bonus.
•Once the bonus has been claimed, your funds will be used in the following order: 1/ Any funds required to trigger the bonus 2/ bonus funds 3/ any remaining funds.
•The deposit and bonus money must be wagered 25x before it can be withdrawn.
•The deposit and bonus money must be wagered within 15 days, or it will expire.
•Your free spins Reward Card will be instantly credited to your Rewards Section, upon making the qualifying deposit.
•Claim your free spins Reward Card within 72 hours of deposit.
•Once claimed, use your free spins within 7 days.
•This offer is only valid to customers receiving this email.
•Guts REF: 1015
•Standard terms and conditions apply.
==================
 
Hey vnk, I often get this type of bonus too, as I am a regular depositor @Guts. It clearly states on the Reward Card that the offer is not available to Neteller and Skrill users, a bummer but so be it. But I agree this info should have been included in the T&Cs.

In my experience, if you play there regularly and don't mind asking for it (and sometimes without asking for it too), they can be quite generous with ND bonuses and free spins...!
 
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Don't expect a response from the rep, they seem to have decided not to answer the thread any more

Just remember, data security is non existent with them, they have your data, don't expect it to be secure, or them tell you when they lose it.

As GIG/Guts have clearly decided to not respond, this is a section from the last email I got from Matthew D'Emanuele, who is head of customer support for GIG, or was on the 1st of June 2018, when he said

'Once compiled and accurate and both you and I are comfortable, I would like to update the forum as a whole on the outcomes of some of the legacy claims and any necessary resolutions. Please appreciate I will have to be sensitive to the various regulatory and commercial influences but I see nothing wrong about creating transparency and then being able to move forward with the forum.'

I have had no contact from him since this, despite sending follow up emails, and obviously posting in this thread.

Just to show this isn't me being twatty about this, but that he offered to make the statement, on here, about the breach that lead to customer data from Guts being leaked onto pastebin etc. Of course no customers were informed about this as Guts lied about it when asked.

Over to you @Guts . Maybe next I will post more of your lies and maybe the customer data the head of your legal department sent to me, then threatened me about.
 
Don't expect a response from the rep, they seem to have decided not to answer the thread any more

Just remember, data security is non existent with them, they have your data, don't expect it to be secure, or them tell you when they lose it.

As GIG/Guts have clearly decided to not respond, this is a section from the last email I got from Matthew D'Emanuele, who is head of customer support for GIG, or was on the 1st of June 2018, when he said

'Once compiled and accurate and both you and I are comfortable, I would like to update the forum as a whole on the outcomes of some of the legacy claims and any necessary resolutions. Please appreciate I will have to be sensitive to the various regulatory and commercial influences but I see nothing wrong about creating transparency and then being able to move forward with the forum.'

I have had no contact from him since this, despite sending follow up emails, and obviously posting in this thread.

Just to show this isn't me being twatty about this, but that he offered to make the statement, on here, about the breach that lead to customer data from Guts being leaked onto pastebin etc. Of course no customers were informed about this as Guts lied about it when asked.


Over to you @Guts . Maybe next I will post more of your lies and maybe the customer data the head of your legal department sent to me, then threatened me about.


Persist.

These guys couldn’t care less.

I have to say they will get my vote for the biggest disappointment in a casino or fall from grace come next year.

They have just proven over and over how they really don’t care.
 
Persist.

These guys couldn’t care less.

I have to say they will get my vote for the biggest disappointment in a casino or fall from grace come next year.

They have just proven over and over how they really don’t care.
I flouted them for years, they were, well, stellar, and got 99.9% of ALL my deposits for YEARS
 
Wait I'm confused, doesn't Rizk have the very best rating of any casino, tied with Trada? Same ownership right? How are they able to behave in this way, and retain a near perfect overall rating? Asking for a friend :)
 
Wait I'm confused, doesn't Rizk have the very best rating of any casino, tied with Trada? Same ownership right? How are they able to behave in this way, and retain a near perfect overall rating? Asking for a friend :)
well, Disney puts out several movies and each run by different crews; you wont find they have identical, nor even similar ratings
 
Agreed, I did not read the post start to finish, but the sense that I am getting is they aren't very responsive or active in the forum, does that not play into the rating, or is that stuff just icing on the cake we aren't getting to enjoy?
 
ok so as @Guts haven't responded, here is a small selection of the data I was sent belonging to another customer, the ONLY thing that matches with me is the country. To be clear I was sent more information than this.
The person who sent this was Claudio Caruana LL.M(Strath.) LL.D, who is in charge of legal and data protection affairs of Gaming Innovation Group, & the data controller.
I blanked out the parts that are hidden, not them.

thumbnail_image001.png

If the head of Gig's legal team and data protection officer can do this, imagine how safe your data is when anyone else is looking after it.
 
I think we all know our privacy and data's 'compromised' the moment we sign(ed) up to any casino.

I also suggest most gamblers don't particularly care either, but just want to get a-spinnin! And that is the unfortunate truth

I have all your details . Ugly goat like creature ... DOB pretty Old - pretends to be younger .... Depositing style - the odd tenner - a right tight wad ..

Jokes :eek::eek2::laugh:
 
I think we all know our privacy and data's 'compromised' the moment we sign(ed) up to any casino.

I also suggest most gamblers don't particularly care either, but just want to get a-spinnin! And that is the unfortunate truth
I wouldnt much care as almost all of the info is out there (FB, things I sign up for or enter etc etc) to be found
The worrisome part here, is all that and username, means anyone can log in and log me out/lock me out of the casino and clean me out
 
I wouldnt much care as almost all of the info is out there (FB, things I sign up for or enter etc etc) to be found
The worrisome part here, is all that and username, means anyone can log in and log me out/lock me out of the casino and clean me out
And that's what's hilarious about it. People flout their innermost personal details on the FBs and Twitters of this world, thinking it's safe, but fret about casinos.

You're just as likely to get cleaned out from any of those magnificent social networks :D
 
And that's what's hilarious about it. People flout their innermost personal details on the FBs and Twitters of this world, thinking it's safe, but fret about casinos.

You're just as likely to get cleaned out from any of those magnificent social networks :D
well, theyre welcome to pay any of my bank overdraft or bills :p if theyre hoping to find cash in my bank, they in for a shocker

My FB is pretty locked down, only friends can see, and I dont include my address or phone
but yeah, social media is an easy peasy way to glean all the details youd ever need
 
well, theyre welcome to pay any of my bank overdraft or bills :p if theyre hoping to find cash in my bank, they in for a shocker

My FB is pretty locked down, only friends can see, and I dont include my address or phone
but yeah, social media is an easy peasy way to glean all the details youd ever need
I've already had a gander at your bank account and yes, your overdraft's a shocker

No money to be gleaned there, no siree
 

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