- Joined
- Sep 16, 2008
- Location
- nashville tn
On Thursday the 21st I asked Live chat for my payout %......At first rep didnt know what I was talking about so I explained....I was then told they had to wait to hear back from RTG (mind you i was not asking for logs but a simple overall payout % on my account). I queried live chat several times over the next almost 10 days and always got "we are waiting on RTG" or "we are waiting on our tech guys"......So I pm'd the rep here....no response......So today I am in live chat (see transcript below)....I can't believe a customer service agent DOES NOT know what a payout % is ......I furthermore cant believe that RTG doesnt know what one is (unless the message was conveyed to them inappropriately).....I give up on this casino....straight up give up I ask 2 other RTG's for this info and was provided with a payout % within 3 minutes in live chat......So if those reps understand "PAYOUT %" how can the reps (as I have spoken to at least 3 different ones) at Grande not?
Please wait for a site operator to respond.
You are now chatting with 'Shawn'
Shawn: Hello, How are you today?
Shawn: Welcome to Grande Vegas Casino, I will be your Online Support Representative.
Shawn: We would like to extend our appreciation for choosing us amongst other online casinos.
Shawn: Is there anything specific that I can help you with?
sarratori: I asked for my payout % thursday a week ago....thats almost 10 days....I pm the casinomeister rep and have heard nothing either. I cant not understand why I am not being provided with this information.
Shawn: One moment while I check your account please.
sarratori: I aksed 2 other rtgs i play at for the same information and was given it in live chat in about 3 minutes....?
Shawn: sorry for keeping you waiting
Shawn: can you please explain exactly what you mean by payout percentage?
sarratori: i deposited x amount of dollars.........my return was sya 89%
Shawn: i have received a response from rtg but they do not seem to understand the query.
sarratori: RTG does not understand what a payout % is?
Shawn: do you perhaps mean net win?
sarratori: I suppose that is the same thing
Shawn: ok please hold
Shawn: thank you for holding
Shawn: your query was forwarded to rtg and they responded with a net win of -$2,994.91.They did not provide a payout percentage as such
Shawn: Is this the information that you require?
sarratori: Yes.........but a % is what I really wanted.....but I can see from the net win of minus 2994.91 that the % is bad.
Shawn: i am sorry that this is not exactly what you requested but this is the response that we received
sarratori: Thanks Shawn have a nice a day
Shawn: you are welcome
Shawn: Is there anything else I can assist you with?
sarratori: no thanks
Shawn: once again i apologize for this matter going on and on
Please wait for a site operator to respond.
You are now chatting with 'Shawn'
Shawn: Hello, How are you today?
Shawn: Welcome to Grande Vegas Casino, I will be your Online Support Representative.
Shawn: We would like to extend our appreciation for choosing us amongst other online casinos.
Shawn: Is there anything specific that I can help you with?
sarratori: I asked for my payout % thursday a week ago....thats almost 10 days....I pm the casinomeister rep and have heard nothing either. I cant not understand why I am not being provided with this information.
Shawn: One moment while I check your account please.
sarratori: I aksed 2 other rtgs i play at for the same information and was given it in live chat in about 3 minutes....?
Shawn: sorry for keeping you waiting
Shawn: can you please explain exactly what you mean by payout percentage?
sarratori: i deposited x amount of dollars.........my return was sya 89%
Shawn: i have received a response from rtg but they do not seem to understand the query.
sarratori: RTG does not understand what a payout % is?
Shawn: do you perhaps mean net win?
sarratori: I suppose that is the same thing
Shawn: ok please hold
Shawn: thank you for holding
Shawn: your query was forwarded to rtg and they responded with a net win of -$2,994.91.They did not provide a payout percentage as such
Shawn: Is this the information that you require?
sarratori: Yes.........but a % is what I really wanted.....but I can see from the net win of minus 2994.91 that the % is bad.
Shawn: i am sorry that this is not exactly what you requested but this is the response that we received
sarratori: Thanks Shawn have a nice a day
Shawn: you are welcome
Shawn: Is there anything else I can assist you with?
sarratori: no thanks
Shawn: once again i apologize for this matter going on and on