Yet Another Roxy Palace Horror Story: £1.5k LOST!

[Roxy Palace]

Feedback on Complaint

Thank you for your comments ujjain, apologies for the delay in response to your query.

We have taken some time to review the actions taken on your account and we can confirm that when term 16 pertaining to the 6X First Deposit with Bonus withdrawal restriction was implemented, this was done after thorough investigation and careful consideration on the impact this may have on our casino and valued players. In addition to this we can confirm that this is in line with the requirements set towards us by the UKGC.

This term was implemented in Dec 2014 as part of the general terms and conditions of the casino pertaining to any withdrawal made after the acceptance of our welcome bonus offer. Upon registration all prospective players are not able to successfully acquire an account with Roxy Palace until the acceptance of the General Terms and Conditions of the Casino.

As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players. Though we understand that some aspect of our terms and conditions may be construed as unfavorable, we do take into consideration any concerns from our valued players and aim to find common ground.

Should you required any further information or clarity in regard to our Terms and Conditions or this matter pertaining to your withdrawal, please let us know and we will contact you directly.

 

[dunover]

Thank you for your comments ujjain, apologies for the delay in response to your query.

We have taken some time to review the actions taken on your account and we can confirm that when term 16 pertaining to the 6X First Deposit with Bonus withdrawal restriction was implemented, this was done after thorough investigation and careful consideration on the impact this may have on our casino and valued players. In addition to this we can confirm that this is in line with the requirements set towards us by the UKGC.

This term was implemented in Dec 2014 as part of the general terms and conditions of the casino pertaining to any withdrawal made after the acceptance of our welcome bonus offer. Upon registration all prospective players are not able to successfully acquire an account with Roxy Palace until the acceptance of the General Terms and Conditions of the Casino.

As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players. Though we understand that some aspect of our terms and conditions may be construed as unfavorable, we do take into consideration any concerns from our valued players and aim to find common ground.

Should you required any further information or clarity in regard to our Terms and Conditions or this matter pertaining to your withdrawal, please let us know and we will contact you directly.

So the UKGC 'require' you to confiscate player winnings under unfair terms??

Do you actually want to recruit new players?

You 'reviewed then implemented'. So it is discretionary? If so what is the figure which invokes this 'discretion'? A new player winning £500+? £1000+?

And pray tell me how the hell does NOT paying some poor sod who dared win £1k+ make a 'fair gaming environment to all of our valued players'??

Sorry but this is the most limp-wristed, vague and vacuous rep's post I've seen here since the days of Konstantinos the NetBet rep (not to be confused with casinos of a similar name).

P.S. You posted the same time as my ASA post above yours.
I am making it my aim that if you and other MG sites persist with this appalling term that ALL advertisements under any ASA jurisdiction force you to make this 6x B-S absolutely apparent at first sight wherever you advertise this predatory bonus.

I am quitting this now as I am very close to doing a Chopley and getting a 48-hour cool-off ban if I continue.

 

[Tirilej]

A casino that are having such a rule and are defending it is not a casino I want to see accredited here.

I suggest they get removed. It's as simple as that.
...and the rest that have the same rule too.

That's just my opinion though.

 

[fun4all]

A casino that are having such a rule and are defending it is not a casino I want to see accredited here.

I suggest they get removed. It's as simple as that.
...and the rest that have the same rule too.

I agree, especially when there are many stand up casinos listed in the accredited section that happily pay out in full if you win.

 

[Harry_BKK]

Thank you for your comments ujjain, apologies for the delay in response to your query.

We have taken some time to review the actions taken on your account and we can confirm that when term 16 pertaining to the 6X First Deposit with Bonus withdrawal restriction was implemented, this was done after thorough investigation and careful consideration on the impact this may have on our casino and valued players. In addition to this we can confirm that this is in line with the requirements set towards us by the UKGC.

This term was implemented in Dec 2014 as part of the general terms and conditions of the casino pertaining to any withdrawal made after the acceptance of our welcome bonus offer. Upon registration all prospective players are not able to successfully acquire an account with Roxy Palace until the acceptance of the General Terms and Conditions of the Casino.

As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players. Though we understand that some aspect of our terms and conditions may be construed as unfavorable, we do take into consideration any concerns from our valued players and aim to find common ground.

Should you required any further information or clarity in regard to our Terms and Conditions or this matter pertaining to your withdrawal, please let us know and we will contact you directly.

Hi RoxyPalace rep

Iis that your real name??? Any honest and forthcoming rep here displays his first name in a message. So i take it you wanted to stay hidden.

Your answer is most appalling and you just made sure that no member or visitor of this forum reading this thread will ever sign-up at your casino. I surely will stay miles away from Roxy Palace.

As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players

Not only did you give a typical business answer with mostly "blahblahblah", which i suppose was written or OK'ed by your legal department but you also try to advertise your casino whilst dealing with a complaint

Guys and girls, off topic a little but i think it is time to commend 32RED on their integrity . I know, i have been harsh with them beginning of 2015, but to be honest, in the past 2 months i only deposited there when playing download MG slots. No hidden terms, you win, you get paid. Don't have to hope/pray that i won't hit a big win when playing with a bonus, as ridiculous as that may sound.

 

[Gaz237]

Steaming pile.

Thank you for your comments ujjain, apologies for the delay in response to your query.

We have taken some time to review the actions taken on your account and we can confirm that when term 16 pertaining to the 6X First Deposit with Bonus withdrawal restriction was implemented, this was done after thorough investigation and careful consideration on the impact this may have on our casino and valued players. In addition to this we can confirm that this is in line with the requirements set towards us by the UKGC.

This term was implemented in Dec 2014 as part of the general terms and conditions of the casino pertaining to any withdrawal made after the acceptance of our welcome bonus offer. Upon registration all prospective players are not able to successfully acquire an account with Roxy Palace until the acceptance of the General Terms and Conditions of the Casino.

As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players. Though we understand that some aspect of our terms and conditions may be construed as unfavorable, we do take into consideration any concerns from our valued players and aim to find common ground.

Should you required any further information or clarity in regard to our Terms and Conditions or this matter pertaining to your withdrawal, please let us know and we will contact you directly.

This has to be the biggest pile of steaming poo that I have ever read.

That post is just commercial suicide.

 

[vinylweatherman]

Thank you for your comments ujjain, apologies for the delay in response to your query.

We have taken some time to review the actions taken on your account and we can confirm that when term 16 pertaining to the 6X First Deposit with Bonus withdrawal restriction was implemented, this was done after thorough investigation and careful consideration on the impact this may have on our casino and valued players. In addition to this we can confirm that this is in line with the requirements set towards us by the UKGC.

This term was implemented in Dec 2014 as part of the general terms and conditions of the casino pertaining to any withdrawal made after the acceptance of our welcome bonus offer. Upon registration all prospective players are not able to successfully acquire an account with Roxy Palace until the acceptance of the General Terms and Conditions of the Casino.

As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players. Though we understand that some aspect of our terms and conditions may be construed as unfavorable, we do take into consideration any concerns from our valued players and aim to find common ground.

Should you required any further information or clarity in regard to our Terms and Conditions or this matter pertaining to your withdrawal, please let us know and we will contact you directly.

This puts the UKGC in the frame for allowing this kind of thing on their watch.

Players had hoped that the UKGC would bring improvements, but instead it seems that the UKGC are allowing things that even the GRA and LGA would not put up with.

The UKGC however, don't make the laws, they merely regulate gambling businesses. Their requirements can be a little vague, and tend to refer to laws rather than lay down minute detail in things like this.

Currently, they have some waffle about operators ensuring that their terms and conditions are compliant with UK consumer laws, so it's rather vague and misleading to state that "we can confirm that this is in line with the requirements set towards us by the UKGC".

UK consumer law has not really been tested in relation to remote gambling, so this could produce some surprises, even for players!

If casinos using this rule are confident that it's lawful, and that their legal teams have done their due diligence, they won't just fold as soon as an affected player books a court hearing, but will defend their stance with an expectation that the judge will rule in their favour.

 

[Dinahnana]

As I was reading the Rep's post the first thing that popped into my mind was "this was written by a lawyer". I think the most honest statement made for the reasoning for this vile max cashout rule was to protect the impact to the casino. I don't believe Roxy Palace is taking a blind bit of notice of the many irate posters on this thread. The irony in this whole situation is that the other day in another post the rep said they would be becoming more active on the boards and had plans to improve Roxy Palace in CM ratings. I don't think this is what they meant.

I agree with previous posters that any casino in the accredited list should not have this rule (Lucky247 included).

I am disappointed and annoyed for the players who I feel have been cheated out of their winnings. Gambling online is fun but it can be very hard to come out ahead and when we do we expect to be paid. After all the vast majority of our deposits end with us busting out so when we win it feels good. When a casino comes along with such an absurd rule like this and takes most of those winnings is unconscionable. I say off the the Reservation they go!

 

[mcgameboy]

How can a casino actually get away with these terms.I am guilty of very rarely reading these t @ c simply because there are too many and hate reading but this is scary.
Imagine the National Lottery bringing in a rule like this.Congrats you have won 10 million but because you can only win 6 x your stake,we will only pay you 6 pounds/euros.
Get a life these casinos or you will soon have no customers when treating people like this.

I know Dunover is the top man when it comes to the t @ c's so maybe a thread is needed with all the warnings on these terms.

I would have to disagree, unfortunately. Casinos also have players who do not take bonuses, and therefore, do not find themselves at the mercy
of such appalling terms and conditions. It may well be the case that the non-bonus players at Roxy Palace are in fact a very happy lot.

There is also the fact that a casino can access MILLIONS of UK homes (and beyond) with just one TV ad. That number totally dwarves the total membership of places like CM and ThePogg. For every wronged punter that comes here, there are probably a lot more that don't. Simply because they don't know that fair play advocacy sites actually exist. Whilst we have a collectively intelligent and well-informed membership here at CM, one fact remains...the CM membership forms a very small percentage of the global slotting population. So casinos will (unfortunately) be able to get away with pulling stunts that are appallingly player-unfriendly.

As for the OP, I hope he gets the full amount but I fear this is a battle he may not win. The best thing he can do, once any chance of getting the full amount is well and truly gone, is to just close the account and never go back. At least he will still be "ahead" at that casino, despite the scandalous injustice of this FU clause being "discretionarily applied". It may be his only crumb of consolation.

As for Roxy Palace themselves, there is only place for them.....the PIT!!

 

[hedgehok]

I signed up at Roxy Palace online a few days ago. Roxy Palace forfeits winnings via their T&C.

1. I deposit £20
2. Automatically get the added bonus of £20
3. Up £1750
4. Forcefully have to play for 2 more hours because of minimium £1k spending limit,
5. Withdraw £1600 (everything)...

A few days later get an e-mail I will only be getting £120 and lose the rest as per T&C... you can only win max 6x£20 deposit, 93% of the £1600 stays with them.

To be honest. I don't have a problem when casinos offer their SUB with this term as long as they clearly state it. However I don't understand why they don't just decrease the bonus-% of the welcome bonus or somehow alter this whole thing that this kind of term is just unnecessary. Just increase the wagering requirements for instance.
The ongoing promotions (which are reasonable) don't fall under this term. It's really strange from a marketing perspective.

@dunover: You asked what amount is the magical barrier that they enforce this term. I think there is no such fixed barrier. It's the withdrawal/deposit ratio that counts. The OP had a wd/dep ratio of 87,5. I think Roxy just thinks: "Okay this guy has only 20quid and will probably not be a high-roller in the future, so let's just shaft him by enforcing this term". If the OP would have a done a higher deposit amount with the same winning amount - it wouold probably been paid fully.

 

[vinylweatherman]

To be honest. I don't have a problem when casinos offer their SUB with this term as long as they clearly state it. However I don't understand why they don't just decrease the bonus-% of the welcome bonus or somehow alter this whole thing that this kind of term is just unnecessary. Just increase the wagering requirements for instance.
The ongoing promotions (which are reasonable) don't fall under this term. It's really strange from a marketing perspective.

@dunover: You asked what amount is the magical barrier that they enforce this term. I think there is no such fixed barrier. It's the withdrawal/deposit ratio that counts. The OP had a wd/dep ratio of 87,5. I think Roxy just thinks: "Okay this guy has only 20quid and will probably not be a high-roller in the future, so let's just shaft him by enforcing this term". If the OP would have a done a higher deposit amount with the same winning amount - it wouold probably been paid fully.

If this is true, it is a clear violation of UK consumer protection laws, so they are not going to state this argument "on record". If anything, it seems they are unwilling to state ANY kind of justification for this clause, which is an indication that they are not entirely sure they are acting lawfully, and don't want to have the "smoking gun" that will shoot down this term provided by them on a silver platter for use of players and their legal representatives.

 

[vinylweatherman]

As promised I am in the process of making a complaint to the Advertising Standards Authority (ASA) regarding this matter.

I need some help as to which sites that have this term are advertising a SUB and where. Obviously I have the internet covered, but need knowledge of the TV ads/newspaper ads you may be aware of:

The foundation for my complaint is:

This advertiser has a term which in common law may be deemed 'unfair' in that new players using their advertised bonus incentive are limited to winning and cashing-out a mere 6x their deposit/stake. This is gambling terms is anomalous and unusual and potentially curtails the enjoyment of the product and has already led to severe disappointment of 'winners' that won over £1000 off of a £50 purchase only to be told later they can only cash-out £300 due to this hidden term, the rest being 'confiscated'. (see enclosed cases)

Whether this is lawful or not I appreciate is outside the jurisdiction of the ASA, but I contend that it is certainly within your powers to ensure that this vital term is immediately apparent in any advertising of their 'new customer incentives'.

Relevant to the content of the advert and integral to the nature of the product (gambling) this advertiser has a term detrimental to any online gambler which affects the advertised sign-up incentive but is not mentioned in the terms thereof. Should the person attracted by these advertisements on TV (enclosed list) and internet (see links) be immediately aware of this term then it would inevitably have a huge influence on their decision to purchase, or whether to take the advertised bonus incentive.

I therefore submit this complaint and contend the advertisement is lacking in one vital detail and is misleading as a result. The images of large wins and money which cannot be won by the purchaser of their advertised incentive are therefore void.

Regards...

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[The Viking]

On Roxy Palace acrredited page Link Outdated / Removed
is a banner offering 150% welcome bonus but on the same page it says payout limits:None
well i could easily be fooled if i was new here and signed up trough that banner
only to find out later i only get 6x my deposit on my withdrawal.
so my opinion this page should not exist as long as this term is in place.

 

[paul7388]

Guess I am in the minority here.

I really do not see what the casino has done legally wrong. I do not agree with the 6x max bonus as think its unfair but as the casino has it clearly visible in their terms then players signing up know what to expect.

It might not be fair but its their choice and from what I see it only applies to sign up bonus and not bonuses after.

Players can look at it and go no thanks I can get a better offer elsewhere but as you are meant to read t&cs then you will know the 6x rule is there. Why not just sign up and make first deposit without a bonus. Its maybe not idea but at least the wagering is not crazy. Its just an introductory offer like other casinos give you a free bonus to try but cap winnings to maybe £50 or something.

I think the casinos like Ladbrokes for instance are far worse when they offer crazy bonuses like deposit £50 get £10 free with 20x bonus and deposit playthrough. That's a playthrough of 120xbonus and several casinos are now doing it. To me that's worse than having a 6x withdrawal limit on first deposit bonus.

In fact I am sure their have been other casinos that offer large bonuses on deposits especially from RTG and Rival and they had max withdrawal amounts since they were offering such high bonuses. Not really any different from whats happening here.

As it only applies to the first deposit and is clearly stated in terms then I hardly feel its enough for them to lose accredited status. I know it says that management will look at it case by case and that should be removed but the actual 6x max on first deposit should not be enough to remove them. As long as players get paid and all other bonuses etc. don't have those terms then its hardly rogue behaviour as its clearly visible. Nowadays with the amount of casinos out players have plenty of choice about where to deposit.

 

[paul7388]

On Roxy Palace acrredited page Link Outdated / Removed
is a banner offering 150% welcome bonus but on the same page it says payout limits:None
well i could easily be fooled if i was new here and signed up trough that banner
only to find out later i only get 6x my deposit on my withdrawal.
so my opinion this page should not exist as long as this term is in place.

True but that's not the casinos fault. Its Bryan that creates that page so maybe he just needs to add the 6x max on first deposit somewhere now.

 

[Balthazar]

As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players.

Right. It's a discretionary FY term and should be treated as such. Either it's max 6x deposit cashout for everyone or for no one. While you may catch a few promo abusers and "hit and runners" with this discretionary term, the potential to harm perfectly innocent players and rob them blind is too big.

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This video was posted in December 2014 and the rep said that the term was implemented in December 2014. Did they decide to implement the term when then made the TV ad promoting the signup bonus?

Also, how in the world does this video have so many views?

 

[Casino2014man]

It's a discretionary FY term and should be treated as such. Either it's max 6x deposit cashout for everyone or for no one.




This video was posted in December 2014 and the rep said that the term was implemented in December 2014. Did they decide to implement the term when then made the TV ad promoting the signup bonus?

Also, how in the world does this video have this many views?

Both fair points..

How the hell does a casino ad get that many views on youtube.. who the hell goes on youtube and clicks that..

 

[brianmon]

Guess I am in the minority here.

I really do not see what the casino has done legally wrong. I do not agree with the 6x max bonus as think its unfair but as the casino has it clearly visible in their terms then players signing up know what to expect.

It might not be fair but its their choice and from what I see it only applies to sign up bonus and not bonuses after.

Players can look at it and go no thanks I can get a better offer elsewhere but as you are meant to read t&cs then you will know the 6x rule is there. Why not just sign up and make first deposit without a bonus. Its maybe not idea but at least the wagering is not crazy. Its just an introductory offer like other casinos give you a free bonus to try but cap winnings to maybe £50 or something.

I think the casinos like Ladbrokes for instance are far worse when they offer crazy bonuses like deposit £50 get £10 free with 20x bonus and deposit playthrough. That's a playthrough of 120xbonus and several casinos are now doing it. To me that's worse than having a 6x withdrawal limit on first deposit bonus.

In fact I am sure their have been other casinos that offer large bonuses on deposits especially from RTG and Rival and they had max withdrawal amounts since they were offering such high bonuses. Not really any different from whats happening here.

As it only applies to the first deposit and is clearly stated in terms then I hardly feel its enough for them to lose accredited status. I know it says that management will look at it case by case and that should be removed but the actual 6x max on first deposit should not be enough to remove them. As long as players get paid and all other bonuses etc. don't have those terms then its hardly rogue behaviour as its clearly visible. Nowadays with the amount of casinos out players have plenty of choice about where to deposit.

Fair enough, IF they were to show it in the welcome bonus T&C, as those Rival and RTG casinos do. Rather than tucking it away in the general T&C

 

[bigodz]

this was done after thorough investigation and careful consideration on the impact this may have on our casino and valued players.

This just grinds my gears..

 

[paul7388]

Fair enough, IF they were to show it in the welcome bonus T&C, as those Rival and RTG casinos do. Rather than tucking it away in the general T&C

But that's the whole point. Most casino bonuses also refer you to the general t&cs as well. And as members in here are normally quick enough to point out in other cases. Its the players responsibility to check full t&cs.

When you sign up to a new casino you should always read full t&cs. And any player that does that like they are meant to would see it clearly enough. Would be different if it was hid on some page that is difficult to find. But its there slap bang in middle of terms that players have ticked a box to say they have read and accept.

 

[brianmon]

But that's the whole point. Most casino bonuses also refer you to the general t&cs as well. And as members in here are normally quick enough to point out in other cases. Its the players responsibility to check full t&cs.

When you sign up to a new casino you should always read full t&cs. And any player that does that like they are meant to would see it clearly enough. Would be different if it was hid on some page that is difficult to find. But its there slap bang in middle of terms that players have ticked a box to say they have read and accept.

It is a pretty major clause though, and probably more important than the majority of the other 26 clauses which are listed in the welcome bonus T&C

xxx.roxypalace.com/promotions/gambling-terms-and-conditions.aspx

Why isn't it listed there, unless they're hoping most new customers will miss it in all those general T&C

 

[dunover]

Guess I am in the minority here.

I really do not see what the casino has done legally wrong. I do not agree with the 6x max bonus as think its unfair but as the casino has it clearly visible in their terms then players signing up know what to expect.

It might not be fair but its their choice and from what I see it only applies to sign up bonus and not bonuses after.

Players can look at it and go no thanks I can get a better offer elsewhere but as you are meant to read t&cs then you will know the 6x rule is there. Why not just sign up and make first deposit without a bonus. Its maybe not idea but at least the wagering is not crazy. Its just an introductory offer like other casinos give you a free bonus to try but cap winnings to maybe £50 or something.

I think the casinos like Ladbrokes for instance are far worse when they offer crazy bonuses like deposit £50 get £10 free with 20x bonus and deposit playthrough. That's a playthrough of 120xbonus and several casinos are now doing it. To me that's worse than having a 6x withdrawal limit on first deposit bonus.

In fact I am sure their have been other casinos that offer large bonuses on deposits especially from RTG and Rival and they had max withdrawal amounts since they were offering such high bonuses. Not really any different from whats happening here.

As it only applies to the first deposit and is clearly stated in terms then I hardly feel its enough for them to lose accredited status. I know it says that management will look at it case by case and that should be removed but the actual 6x max on first deposit should not be enough to remove them. As long as players get paid and all other bonuses etc. don't have those terms then its hardly rogue behaviour as its clearly visible. Nowadays with the amount of casinos out players have plenty of choice about where to deposit.

The two main issues are:

The term as you correctly state is there if you look, but disingenuously omitted from the bonus terms. If you check all the casinos accredited here you will see a 'terms and conditions' link on the bonus banner which contains ALL the relevant information you need. Conveniently it's not there.

Comparing to a free chip offer is frankly a poor analogy. Of course a casino will limit giving effectively free cash away. In this case though the winnings and SUB are derived from your own cash and as such are anomalous in that this 6x is not made immediately apparent (as RTG do) and will trap the unwary.

Basically they should state "If new players win big we'll f*ck you over upon cash-out!" on the actual bonus banner or link to this term via the bonus banner.

Presently the player often fails to detect this term until he/she cashes-out, only to have some smug twat e-mail them "Congratulations on your win of £2156! As per our term 1.2 which we never added to the SUB terms, we have removed £1836 and paid you 6x your £50 deposit, as you received our SUB (Stitch-Up Bullshit) when you first deposited. So forget that holiday you were going to spend the phantom win on, and FUCK YOU!"

 

[Casino2014man]

THIS is what winds ME up

'As a dynamic and reputable online gaming provider, we strive to always offer a fair gaming environment to all of our valued players'

mmmhmmm

 

[paul7388]

The two main issues are:

The term as you correctly state is there if you look, but disingenuously omitted from the bonus terms. If you check all the casinos accredited here you will see a 'terms and conditions' link on the bonus banner which contains ALL the relevant information you need. Conveniently it's not there.

Comparing to a free chip offer is frankly a poor analogy. Of course a casino will limit giving effectively free cash away. In this case though the winnings and SUB are derived from your own cash and as such are anomalous in that this 6x is not made immediately apparent (as RTG do) and will trap the unwary.

Basically they should state "If new players win big we'll f*ck you over upon cash-out!" on the actual bonus banner or link to this term via the bonus banner.

Presently the player often fails to detect this term until he/she cashes-out, only to have some smug twat e-mail them "Congratulations on your win of £2156! As per our term 1.2 which we never added to the SUB terms, we have removed £1836 and paid you 6x your £50 deposit, as you received our SUB (Stitch-Up Bullshit) when you first deposited. So forget that holiday you were going to spend the phantom win on, and FUCK YOU!"

I agree its a bad term and I don't like it but its there.

But you are also among the first to say that all players are meant to read terms. So if a player does what they are meant to and you have always advised them too then this situation will never arise. Read terms see its there then decide if you want to play or not.

Countless times a player comes on and says they have had winnings cancelled for breaking max bet by loads. First thing that happens is they get no sympathy and get told they should read full t&cs. Yet now this is treated totally different yet its clearly in terms. It cant work both ways.

 

[dunover]

Right. It's a discretionary FY term and should be treated as such. Either it's max 6x deposit cashout for everyone or for no one. While you may catch a few promo abusers and "hit and runners" with this discretionary term, the potential to harm perfectly innocent players and rob them blind is too big.




This video was posted in December 2014 and the rep said that the term was implemented in December 2014. Did they decide to implement the term when then made the TV ad promoting the signup bonus?

Also, how in the world does this video have so many views?

That's why the rep has been AWOL for the last few months, and CS has deteriorated. They've all been instructed to play the video over and over in place of work.

P.S. Paul - yes and this is exactly why I recommend reading them. It was me who found this term in many other sites too. But us 'enlightened' gamblers at CM are but a tiny minority.
And look around you - it is considered good and fair practice in advertising to make the primary term PROMINENT. For example on TV 'Get a free Experian credit report and 28-day trial!' and underneath it clearly states in order to do so a DD mandate needs filling out which will need cancelling in that 28 days should you decide not to proceed and cancel the trial." In other words the most relevant and important term with potentially the most serious repercussions for the buyer is CLEARLY emphasised at the point of sale. In this case it is certainly not.

Fortunately the other casinos in the accredited section, every one I play at from Grosvenor to SkyVegas, from 32Red to Virgin ALL list the relevant terms within the bonus.

These casinos are being mean-spirited, unethical and know exactly what they are doing. End of.