- Joined
- Mar 13, 2008
- Location
- Ontario
I don't contact support at Bet365 often. But they are running a World Cup Fever promotion with decent terms, but a short window to deposit.
I set my computer clock to GMT, but I left the default setting of adjust for Daylight Savings Time.
Well, I deposited about 1/2 hour too early for the promotion.
I contact the Bonus Team, and they were unable to help, but suggested I contact Customer Service.
Here's my transcript of my chat:
Not all casinos allow transfers to count to claim a bonus, and I did lose, although I would have had a cashout point without a bonus (not to say I would have taken it).
None of this took all that long for an issue that was my error, and I'm happy yet again with Bet365 support.
I dont' have to contact them that often, but when I do, they always impress.
And that's from a customer that lost their money.
I set my computer clock to GMT, but I left the default setting of adjust for Daylight Savings Time.
Well, I deposited about 1/2 hour too early for the promotion.
I contact the Bonus Team, and they were unable to help, but suggested I contact Customer Service.
Here's my transcript of my chat:
info: Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.
info: You are now chatting with Lloyd_H.
Lloyd_H: Hello, welcome to Live Chat. How may I help you?
Jasmine: Hi Lloyd
Lloyd_H: Hello.
Jasmine: I set my windows clock to GMT, but apparently it is not correct
Jasmine: I made a deposit thinking I would be eligible for the World Cup Fever promo, but I was too early
Lloyd_H: At the moment it is 17:06 GMT.
Jasmine: is there any way you can help me out?
Lloyd_H: Unfortunately the promotion does not start until 17:30 GMT which is in 24 minutes.
Lloyd_H: Have you used the deposit?
Jasmine: no, not yet
Jasmine: I think my mistake is my settings are for daylight savings changes
Jasmine: I even came on earlier today to check when the hours were
Lloyd_H: you can transfer the funds out of your casino account to the sports section and then you can transfer the funds back to your casino account at 17:30 GMT
Jasmine: Oh, ty Lloyd. I'll do that
Lloyd_H: You will then be eligible.
Lloyd_H: Is there anything else I can help you with today?
Jasmine: No, that's great
Lloyd_H: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.
Jasmine: I always get good support here when I need it
Lloyd_H: It has been a pleasure assisting you.
Not all casinos allow transfers to count to claim a bonus, and I did lose, although I would have had a cashout point without a bonus (not to say I would have taken it).
None of this took all that long for an issue that was my error, and I'm happy yet again with Bet365 support.
I dont' have to contact them that often, but when I do, they always impress.
And that's from a customer that lost their money.