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Yet again great service at Bet365

Discussion in 'Online Casinos' started by Jasminebed, Jul 7, 2010.

    Jul 7, 2010
  1. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I don't contact support at Bet365 often. But they are running a World Cup Fever promotion with decent terms, but a short window to deposit.

    I set my computer clock to GMT, but I left the default setting of adjust for Daylight Savings Time.

    Well, I deposited about 1/2 hour too early for the promotion.

    I contact the Bonus Team, and they were unable to help, but suggested I contact Customer Service.

    Here's my transcript of my chat:

    Not all casinos allow transfers to count to claim a bonus, and I did lose, although I would have had a cashout point without a bonus (not to say I would have taken it).

    None of this took all that long for an issue that was my error, and I'm happy yet again with Bet365 support.

    I dont' have to contact them that often, but when I do, they always impress.

    And that's from a customer that lost their money.
     
  2. Jul 7, 2010
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This is a plus for both Bet 365 and those who clamour for the introduction of live chat to you-know-who. This casino has shown its flexibility in handling issues that need to be solved immediately. Without this piece of live chat Jazzy will most certainly have played the funds in her account and kicking herself with regard to the GMT displayed in her computer clock.

    When a customer makes an honest mistake like the one Jazzy made casino support should try to help out instead of deriding the customer and then stating 'the rules are the rules and we cant do anything about it'. Anything is possible as long as you have you are committed to handling it.
     
  4. Jul 7, 2010
  5. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    yes, they sure are a great casino but the term i see are the following:
    Do you really consider these to be "decent terms"?
    just curious because i never take bonuses like that or may be i am too picky...
     
  6. Jul 7, 2010
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Ur not... Its a bit of a hectic wagering requirement...
     
    1 person likes this.
  8. Jul 7, 2010
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    This particular promotion allows BJ and Video Poker at 25% wagering, and some of my favourite playtech slots are the eight-line ones, which are not very high variance.

    Quite a number of the older slots are low variance, and I often have more wagering than this in a session (ones I've played without any bonus).

    I checked my comp points today, I might have even reached the wagering, but I didn't have above my starting balance when I may have achieved it so I played on.

    Most of my play is without bonus at Bet365 because I'm usually only offered 10 or 20 percent with 30xD+B.
     
    1 person likes this.

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