I submitted a complaint on Askgamblers, and figured i should post here as well. No casino reps have been notified as I cannot find any in the overview roster. [edit] i have informed Yako Casino of this complaint by email to their support department.
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Yesterday, after having deposited 2000 NOK at the new Yakocasino.com casino, i recieved a 100% match bonus giving me a total of 4000 NOK
That evening the casino went down for about an hour with just an error message on the page. I finally called them, and they were unaware of the issue and thanked me for informing them.
Later that evening i was having quite a lot of luck, and found myself at close to 17 000 NOK with about half of the wagering done (35x in total).
I was streaming on twitch at the time, and had several viewers from the now tightknit twitch casino community watching.
I started up BDBA multi, and mistakenly after setting my bet clicked to incease the bestsize, thinking i was actually setting how many rounds to autoplay. I was fully aware of the casino's T&C's stating that the max bet is 50 NOK per spin. As a result of my mistake i played a spin at more than this, resulting in my accounty suddenly saying around 2000 NOK. I immediately stopped, appoligized to the viewers and attempted to contact support, which was impossible either by phone or through chat. I finally ended up emailing them what had happened.
I recieved a reply from them this morning in which they said they realized i had made a mistake and as a result had simply added the same bonus to my account, which is now at a little over 4000 NOK total and with 0% done of the bonus wagering.
I have video from twitch that shows exactly what happened (from around 03:00):
I feel the casino ought to reinstate my original 16616.60 NOK with the bonus wagering where it was at the time i made the mistake. I do think it reflects badly on the casino if they refuse to be reasonable in this case.
I will keep you posted on what happens unless somebody from Yako Casino finds this post and replies.
................
Yesterday, after having deposited 2000 NOK at the new Yakocasino.com casino, i recieved a 100% match bonus giving me a total of 4000 NOK
That evening the casino went down for about an hour with just an error message on the page. I finally called them, and they were unaware of the issue and thanked me for informing them.
Later that evening i was having quite a lot of luck, and found myself at close to 17 000 NOK with about half of the wagering done (35x in total).
I was streaming on twitch at the time, and had several viewers from the now tightknit twitch casino community watching.
I started up BDBA multi, and mistakenly after setting my bet clicked to incease the bestsize, thinking i was actually setting how many rounds to autoplay. I was fully aware of the casino's T&C's stating that the max bet is 50 NOK per spin. As a result of my mistake i played a spin at more than this, resulting in my accounty suddenly saying around 2000 NOK. I immediately stopped, appoligized to the viewers and attempted to contact support, which was impossible either by phone or through chat. I finally ended up emailing them what had happened.
I recieved a reply from them this morning in which they said they realized i had made a mistake and as a result had simply added the same bonus to my account, which is now at a little over 4000 NOK total and with 0% done of the bonus wagering.
I have video from twitch that shows exactly what happened (from around 03:00):
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I feel the casino ought to reinstate my original 16616.60 NOK with the bonus wagering where it was at the time i made the mistake. I do think it reflects badly on the casino if they refuse to be reasonable in this case.
I will keep you posted on what happens unless somebody from Yako Casino finds this post and replies.