Dangerous53
Experienced Member
- Joined
- Jan 14, 2010
- Location
- In the wind
I used to play at 7Sultans, and recently when I went to log in it wouldn't work either on a fresh DL or the flash version.
After a long go around with live chat and three disconnects, they gave me a link to a different downlosd which did work. I assumed the problem had been fixed.
I had a problem with my computer after that and had to re-install everything, and when I went to access 7sultans, same thing. Here is the Live Chat from tonight:
Connecting to server...
[Welcome Message]
Welcome to the Support Desk.
An operator will be with you shortly. Please have your account number ready.
I did not end the chat session here, it just dropped.... AGAIN!
Something strikes me as fishy here, are there people playing on two different servers? What is so hard about adding my account to the new server? If there is a new server, why is the old one still running, how many people using it, and what are the odds of me winning on it? The last time they gave me the link to the old server, it didn't seem to play like it used to.
I think a response from the fortune lounge rep would be appropriate here.
After a long go around with live chat and three disconnects, they gave me a link to a different downlosd which did work. I assumed the problem had been fixed.
I had a problem with my computer after that and had to re-install everything, and when I went to access 7sultans, same thing. Here is the Live Chat from tonight:
Connecting to server...
[Welcome Message]
Welcome to the Support Desk.
An operator will be with you shortly. Please have your account number ready.
Waiting for available agent...
Found available agent: AJ . You can chat now.
AJ : Thank you for contacting support, my name is AJ. How can I help you?
me: this is the fourth time with this problem
me: can't log in
me: If I try forgot password option I get: The Username you entered does not match any accounts on record.
me: Account number 7srxxxxxxxx
AJ : I will be happy to help you with that.
me: This is the last time I try to fix this
AJ : Can you please supply us with the following:
- First and Last Names
- Physical Address
- Home Phone No
- Date of Birth
- Registered Email Address
Info supplied
AJ : Just having some technical difficulty, please be patient.
AJ : Thank you for your patience.
AJ : I have now reset your password to xxxxxx
me: One second and I'll try it
AJ : Sure.
me: account name or password incorrect
AJ : Have you recently tried to re-download the casino software from the website?
me: yes
me: would rather play on flash, the DL is too big
me: tried .com and .eu
AJ : Do you want to play on Flash? (DUH!!!!!! I just said I preferred it!)
me: yes
AJ : Please try this link for the Flash softwareYou do not have permission to view link Log in or register now.
me: There must be a problem with my account, as none of them recognize it as a valid account
me: That one works, what's the problem with the others??
AJ : It is the website download. It loads of a new server now from the website and does recognise the accounts from the old server.
AJ : But I'm glad this has sorted you out.
me: What if I wanted to use the download later
me: I can't use the new server?
AJ : I can give you a link for that too.
AJ :You do not have permission to view link Log in or register now.
me: Why can't my account be added to the new server?
AJ : It just can not be done. It would be easier for us too if that could be done.
Waiting for available agent...
Chat session ended.
Chat session ended.
I did not end the chat session here, it just dropped.... AGAIN!
Something strikes me as fishy here, are there people playing on two different servers? What is so hard about adding my account to the new server? If there is a new server, why is the old one still running, how many people using it, and what are the odds of me winning on it? The last time they gave me the link to the old server, it didn't seem to play like it used to.
I think a response from the fortune lounge rep would be appropriate here.