Woman fighting Paddy Power over £1m Monster Jackpot spin

[steveh35]

A woman who made a spin on The Wild Hatter in 2020 claims she is due £1,097,132.71 after Paddy Power credited her with £20,265.14 instead.

Paddy Power claimed a mismatch between the “monster jackpot” result that was shown to her by an arrow on her screen and the result determined by the central computer server at Paddy Power’s headquarters.

Paddy Power have argued in court that what you see on screen is just "irrelvant wallpaper" and the only meaningful action is the random number generated by the host's central computer.

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[andysbetting1187]

A woman who made a spin on The Wild Hatter in 2020 claims she is due £1,097,132.71 after Paddy Power credited her with £20,265.14 instead.

Paddy Power claimed a mismatch between the “monster jackpot” result that was shown to her by an arrow on her screen and the result determined by the central computer server at Paddy Power’s headquarters.

Paddy Power have argued in court that what you see on screen is just "irrelvant wallpaper" and the only meaningful action is the random number generated by the host's central computer.

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You would think that they would have just admitted the mistake but paid it out anyway. Done a bit of a marketing campaign with a few photos and a giant novelty cheque being handed over - they would have made that money back in sign ups in no time. Especially during COVID when more people where getting involved with online gambling

Not advocating gambling marketing, but someone missed an easy way to recoup that and gain some decent publicity for the company (in my humble opinnion)

 

[Kroffe]

You would think that they would have just admitted the mistake but paid it out anyway. Done a bit of a marketing campaign with a few photos and a giant novelty cheque being handed over - they would have made that money back in sign ups in no time. Especially during COVID when more people where getting involved with online gambling

Not advocating gambling marketing, but someone missed an easy way to recoup that and gain some decent publicity for the company (in my humble opinnion)

Maybe they were worried about setting 'paying out' as a precedent for for future errors.
A million is small potatoes for a big company like Paddy power, but what if a glitch shows someone winning a bajillion dollars and the court sees that they have honored what the screen shows in previous cases.

 

[salmonhell11]

Greedy and wants 1mil

 

[dunover]

So basically the graphics showed 1m top prize whereas the RNG in the back end picked the daily?
So the crux here is the screen when she won - did her balance get credited the 1m+ prize or was it immediately credited with the daily?

 

[steveh35]

So basically the graphics showed 1m top prize whereas the RNG in the back end picked the daily?
So the crux here is the screen when she won - did her balance get credited the 1m+ prize or was it immediately credited with the daily?

He said: “According to the game rules, Mrs Durber then had to ‘spin the jackpot wheel to determine which of the offered jackpot tiers will be won’.

“This is what she did. The jackpot wheel, once spun, showed Mrs Durber that she had won the ‘monster jackpot’, ie £1,097,132.71. However, Mrs Durber’s account with the defendant was only credited with the considerably lesser sum of the ‘daily jackpot’: £20,265.14.

“Despite having played the game according to the game rules, what Mrs Durber had in fact won was the daily jackpot.

 

[goatwack]

I'd be discomposed too, given the prize difference, and unless anyone actually happens to partake in slotting at each company's 'central computer', one can only go by what's displayed visually.

It's pretty much a contract between the consumer and the provider, that it holds merit and is true, and can't just be countermanded on a whim. Barring game-breaking technical hitches or server meltdowns of biblical proportions, the on-screen display should be sacrosanct, you'd think, otherwise why play anything?

Graphical errors can and do happen, and with any number of results drawn from countless devices, funky discrepancies can occur, hence why casinos can validate certain things. Yet here the customer was shown to be winning the Jackpot in real time, so Paddy's kinda caught with its fingers in the cookie jar, surely!

It just boils down to PP admitting their error and hashing out a compromise, in the hope of a discretionary 'lesser amount', not hide cowering behind their 'central computer' and show her the FU Card....

I get that a graphical result could display any number of winnings, to which a customer could cry foul, but in this case she seems to have won fair and square. Maybe PP could spend less on crap commercials and just pay the lady, eh?

 

[andysbetting1187]

PP could always make it a bit more interesting and offer her a coin flip for £2million or nothing

 

[mulven]

PP could always make it a bit more interesting and offer her a coin flip for £2million or nothing

Speaking of coin flips, the awful Mr Beast reality competition is nearly done and in the most recent episode they do a coin flip too double the grand prize to 10M from 5M. If no one flips prize stays the same but if someone flips it'll double if they win and it will stay the same and eliminate them if they lose.

Absolutely stupid to flip the coin yourself and as a player you'd hope someone else does.

Dumbest possible move, it Enriches everyone else by increasing their Expected Value by 20% (833k>1m) whilst being eliminated or doubling everyone EV to 1.667m.

He has a 50% chance of 0 or 1.667m meaning his EV is still 833k, the same as it was if no one took the coin. Whilst everyone else's EV increases to 1.333m as soon as he touches the coin.

 

[salmonhell11]

Speaking of coin flips, the awful Mr Beast reality competition is nearly done and in the most recent episode they do a coin flip too double the grand prize to 10M from 5M. If no one flips prize stays the same but if someone flips it'll double if they win and it will stay the same and eliminate them if they lose.

Absolutely stupid to flip the coin yourself and as a player you'd hope someone else does.

Dumbest possible move, it Enriches everyone else by increasing their Expected Value by 20% (833k>1m) whilst being eliminated or doubling everyone EV to 1.667m.

He has a 50% chance of 0 or 1.667m meaning his EV is still 833k, the same as it was if no one took the coin. Whilst everyone else's EV increases to 1.333m as soon as he touches the coin.

Or its just 50/50 unless the table it lands on is somewhat tilted to favor a side

 

[mulven]

Or its just 50/50 unless the table it lands on is somewhat tilted to favor a side

I'm assuming it'll be a flip and catch situation or maybe flip onto the floor. Either way the dude who touched it is an idiot for risking it as his EV stays the same whilst everyone else's goes up risk free.

 

[kou187]

Another reason not to play Jackpot slots, Because if you do actually win a decent amount of money. The casino just calls it a visual glitch and gets away with not paying the winner.

We have seen this story too many times in online casino land.

Absolutely sickening!

 

[Reelsoffun]

I had a wheel of jackpots on VS land on a jackpot once but just paid 50 spins, clearly that was the real prize even tho my screen showed the jackpot, my pc lagged as I spun the wheel so was fairly obvious how it happened, still stung tho, but not as much as losing a “displayed” million. Maybe that’s why VS made the wheels stop quicker now to avoid it.

But I agree there should be stricter controls to avoid “display” errors.

 

[Mark_Lottomart]

But I agree there should be stricter controls to avoid “display” errors.

I agree with this sentiment but also agree with the decision. Some of the comments in this thread regarding setting a precedent also make sense. When we play online we are at mercy of the technology. We’d be naive to think that the game providers don’t do everything they can to prevent incorrect results being displayed but technology is only as good as the connection/tech/integration etc. If this lady wins the case it would be the end of online gaming as it is!

 

[winner2021]

I feel like I've read this story before when it happened to a few people all in one day and they said it was an error? Or was that a different slot, I'm sure it was an Alice in Wonderland one.

 

[andysbetting1187]

When we play online we are at mercy of the technology.

Tell me about it lol - not sure if you saw my post re lottomart mate but I have closed my account there after what happened on Wednesday night.

 

[slot_zombie]

Malfunction voids all pays and play.

'Twas ever thus...

 

[andysbetting1187]

Good to see the courts have sided with the player and she has been awarded the full amount

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[Mark_Lottomart]

If this lady wins the case it would be the end of online gaming as it is!

Anyone got any jobs going?

Joking aside I think the key point here is:

The judge found that the result from the random number generator was different from the result on screen due to human error in mapping the software, which had affected 14 plays over 48 days.

When I first read this story I thought it was one of those cases where a connection issue meant there was a bug in the display etc. If the game was coded wrong that’s a different problem! It raises a lot of questions about accountability and who would settle this win!

 

[dunover]

Ahem! Just working on my AI video of the white segment stopping under the pointer on the Mega Moolah wheel - no bloody £9.90 win for me.....

 

[PMKFRUITPRO]

Just on to them now about my dog shit bonanza sessions.

Must be a human error in mapping the software.

Very handy and just in time for the Cheltenham Festival.

 

[Jono777]

...bandwagon time...

Let's just hope this never works in reverse, otherwise I could owe 32Red £2.430 from about 10 years ago

*Knew I'd get another reference in eventually after a lengthy break

 

[Mark_Lottomart]

...bandwagon time...

Let's just hope this never works in reverse, otherwise I could owe 32 Red £2.430 from about 10 years ago

*Knew I'd get another reference in eventually after a lengthy break

John, I spent a lot of time educating my teams that there’s no space between the number and colour. Would you mind please respecting that. Thanks.

 

[zellie]

Good to see the courts have sided with the player and she has been awarded the full amount

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Congrats to her, just saw it on the news, she had the champagne out

 

[Mark_Lottomart]

Congrats to her, just saw it on the news, she had the champagne out

Perhaps because she realised….. never mind.