Hi, I'm new here. However I have being playing online for many years. I have decided once and for all how I feel out about red flush. I have played with them for many years over 5+ and have had no issues in the past with any withdrawls...However on January 03,2011 I had a withdrawl of 1280.00 still waiting. I have dealt with a John,Oscar,and Isha who all have asked more than 10X's mind you 10X's for my bank statements from the date of withdrawl to current,(alot of screenshots) Funny thing is some of the emails went through the other half came back undelievered ...this went on for weeks. I have continued to play at this casino thinking this was a minor issue however tis is now the 31st of January and here below is the response I got:
Hi Bridgette
Kim here from RedFlush
With regards to your withdrawal for 1255 via SWIFT please be advised that all withdrawals that were issued between the 29th and 31st of December 2010 were regrettably confiscated by the USA gaming authorities. These are unforeseen circumstances that unfortunately happen in this industry from time to time.
Please understand that this is beyond our control and we need your assistance in this matter. In order for us to re-issue your withdrawals as soon as possible, we need you to please forward us your bank statement from the 25th of December 2010 to date to establish that you have not already received the withdrawal in question.
We profusely apologize for the inconvenience this may have caused you.
Thank you for your understanding. We appreciate and value you as a customer.
Best Regards
Kim
Red Flush Support
Funny because I withdrawn on the 3rd of January sent an email again ...and here is there response sent on the 25th of January:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Bridgette,
Isha here at Red Flush Casino
Thank you for your below response .
I have spoken to our finance team and they have confirmed that there was an error with the dates sent to you earlier , please note that there was a problem with the cashins processed up until the 9th January which means your withdrawal may have also been affected .
Please do send us your bank statement reflecting from the day your withdrawal was finalized up till the current date .
We highly appreciate your response in this regard .
Please let us know about your experience at Red Flush by emailing us at feedback@redflush.com
Best Regards
Isha
Red Flush Support
support@redflush.com
Again sent bank statements and now this was the response sent to me on the 28th of January:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Bridgette.
Hope that you are enjoying your gaming experience with Red Flush.
We have instructed our banking processor to process your withdrawal for $1255.00 via Wire transfer (mandatory fees removed) as you have chosen this option as your preferred method of payment. Please note that his usually takes between 4 - 7 business days.
You also have the option to change your preferred method of payment for future withdrawals at Red Flush, by simply choosing an alternate option on your next withdrawal on the banking page.
Please let us know about your experience at Red Flush by emailing us at feedback@redflush.com
Best Regards
John
RedFlush Banking
I have been nothing but patient I still believe i may see somethiing I will give it a few more Business days. However I still have a withdrawl fromt the 24th of January of 890.00 that also hasnt been deposited tomy account yet. I will continue to be patient and see what the end result will be. I hope i get the money because in all honesty Redflush has truly been an overall exceptional casino until this issue arose.
Hi Bridgette
Kim here from RedFlush
With regards to your withdrawal for 1255 via SWIFT please be advised that all withdrawals that were issued between the 29th and 31st of December 2010 were regrettably confiscated by the USA gaming authorities. These are unforeseen circumstances that unfortunately happen in this industry from time to time.
Please understand that this is beyond our control and we need your assistance in this matter. In order for us to re-issue your withdrawals as soon as possible, we need you to please forward us your bank statement from the 25th of December 2010 to date to establish that you have not already received the withdrawal in question.
We profusely apologize for the inconvenience this may have caused you.
Thank you for your understanding. We appreciate and value you as a customer.
Best Regards
Kim
Red Flush Support
Funny because I withdrawn on the 3rd of January sent an email again ...and here is there response sent on the 25th of January:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Bridgette,
Isha here at Red Flush Casino
Thank you for your below response .
I have spoken to our finance team and they have confirmed that there was an error with the dates sent to you earlier , please note that there was a problem with the cashins processed up until the 9th January which means your withdrawal may have also been affected .
Please do send us your bank statement reflecting from the day your withdrawal was finalized up till the current date .
We highly appreciate your response in this regard .
Please let us know about your experience at Red Flush by emailing us at feedback@redflush.com
Best Regards
Isha
Red Flush Support
support@redflush.com
Again sent bank statements and now this was the response sent to me on the 28th of January:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Bridgette.
Hope that you are enjoying your gaming experience with Red Flush.
We have instructed our banking processor to process your withdrawal for $1255.00 via Wire transfer (mandatory fees removed) as you have chosen this option as your preferred method of payment. Please note that his usually takes between 4 - 7 business days.
You also have the option to change your preferred method of payment for future withdrawals at Red Flush, by simply choosing an alternate option on your next withdrawal on the banking page.
Please let us know about your experience at Red Flush by emailing us at feedback@redflush.com
Best Regards
John
RedFlush Banking
I have been nothing but patient I still believe i may see somethiing I will give it a few more Business days. However I still have a withdrawl fromt the 24th of January of 890.00 that also hasnt been deposited tomy account yet. I will continue to be patient and see what the end result will be. I hope i get the money because in all honesty Redflush has truly been an overall exceptional casino until this issue arose.