Mprice1987
Dormant Account
- Joined
- Aug 20, 2019
- Location
- United Kingdom
I opened an account with dragonara roughly a week ago I sent my documents like they requested I then received an email confirming my account had been verified I made numerous deposits and eventually won 245 pound I requested a withdrawal to receive an email next day about an account I had apparently opened 2 years ago before I got married in my maiden name I knew nothing about this account and doubt I even used it so it's not like I've claimed a bonus twice the 245 I won was off my own money I never received a bonus and no bonus was involved I understand the whole not allowed multiple accounts my issue is that this other account should of been picked up when I either registered the new account or when I sent my documents in but instead they verified my account misled me into thinking I could win when they had no intention of paying any winnings out the fault is on there end if I knew about this other account I wouldn't of registered another I would of just contacted them about my name change.i don't have an issue with depositing money and losing its a risk you take but when I now know I had been depositing money without any chance of winning it's wrong the casino let me deposit 105 and if I hadn't won they would of let me deposit more.i want my 245 I won or my 105 I deposited they shouldn't be allowed to do what they have done they should do all the checks straight away