Hi,
I will try and make this as clear as possible allthough for me i find it very confusing and have never come across anything like this before..
I got an email off Bellfruitcasino who i have been a member with your years , They were offering a 100% upto £25 so i decided to ake a deposit of £25 ,
So i have £50 funds in total , I think my lowest running balance was about £20 so i dipped into the bonus funds .
I played for a couple of days easily passing the £875 wagering requirement and went to make a withdrawal , It would not let me and said the wagering was not fulfilled , I check in my account to see the bonus wagering and it says i have wagered £59 , I had been playing for days on only the video slots that were valid to play .
I try playing a few spins on various slots to see if my wagering requirement changes and it does not , No matter what slot it simply will not move ...
I contact support via email (they have no live help) , And they tell me only REAL money is elligible to decrease wagering requirements ... , I can't understand this as i made a real money deposit , Played for real money spins , On only legal games and easily surpassed the wagering.
They then go onto explain that once my original cash £25 had been lost and i moved into the bonus £25 this was then BONUS money i was playing with and bonus money does not count towards wagering , So i had played probabaly over 1k worth of spins getting upto a balance of £400 and the wagering had not got down even £1
So they are now telling me that i will need to deposit perhaps many many more times to try and get through the remaining wagering of approx £825 using only cash deposits if i want to free up the £400 i thought i had won ..
I have never come across anything like this before , I have played with Bellfruit for a long time and never had this problem before .
In my eyes this is simply not bonus money , Its like FUN money as it has absolutely no value to me , Even though i made a cash deposit to get it and wagered over the required amount , Technically i could make another £400 worth of cash deposits and still not get through the wagering and be down £425 in total when i thought i was in profit by £375 .
Sorry if this is not clear or a bit of an anthology haha , I do have emails of the bonus offer and replies from there support i can post if required .
I would really like to know your guys opinion on this as in all my years gaming this completely new to me and seems very very snidey , I dont even know if its in their terms and conditions as its to hard to understand when explained and nothing like i have ever been aware of before .
Thanks
I will try and make this as clear as possible allthough for me i find it very confusing and have never come across anything like this before..
I got an email off Bellfruitcasino who i have been a member with your years , They were offering a 100% upto £25 so i decided to ake a deposit of £25 ,
So i have £50 funds in total , I think my lowest running balance was about £20 so i dipped into the bonus funds .
I played for a couple of days easily passing the £875 wagering requirement and went to make a withdrawal , It would not let me and said the wagering was not fulfilled , I check in my account to see the bonus wagering and it says i have wagered £59 , I had been playing for days on only the video slots that were valid to play .
I try playing a few spins on various slots to see if my wagering requirement changes and it does not , No matter what slot it simply will not move ...
I contact support via email (they have no live help) , And they tell me only REAL money is elligible to decrease wagering requirements ... , I can't understand this as i made a real money deposit , Played for real money spins , On only legal games and easily surpassed the wagering.
They then go onto explain that once my original cash £25 had been lost and i moved into the bonus £25 this was then BONUS money i was playing with and bonus money does not count towards wagering , So i had played probabaly over 1k worth of spins getting upto a balance of £400 and the wagering had not got down even £1
So they are now telling me that i will need to deposit perhaps many many more times to try and get through the remaining wagering of approx £825 using only cash deposits if i want to free up the £400 i thought i had won ..
I have never come across anything like this before , I have played with Bellfruit for a long time and never had this problem before .
In my eyes this is simply not bonus money , Its like FUN money as it has absolutely no value to me , Even though i made a cash deposit to get it and wagered over the required amount , Technically i could make another £400 worth of cash deposits and still not get through the wagering and be down £425 in total when i thought i was in profit by £375 .
Sorry if this is not clear or a bit of an anthology haha , I do have emails of the bonus offer and replies from there support i can post if required .
I would really like to know your guys opinion on this as in all my years gaming this completely new to me and seems very very snidey , I dont even know if its in their terms and conditions as its to hard to understand when explained and nothing like i have ever been aware of before .
Thanks