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Withdrawal and wagering problem at Bellfruitcasino

Discussion in 'Casino Complaints - Bonus Issues' started by davos11, Jan 22, 2017.

    Jan 22, 2017
  1. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    Hi,

    I will try and make this as clear as possible allthough for me i find it very confusing and have never come across anything like this before..

    I got an email off Bellfruitcasino who i have been a member with your years , They were offering a 100% upto £25 so i decided to ake a deposit of £25 ,

    So i have £50 funds in total , I think my lowest running balance was about £20 so i dipped into the bonus funds .

    I played for a couple of days easily passing the £875 wagering requirement and went to make a withdrawal , It would not let me and said the wagering was not fulfilled , I check in my account to see the bonus wagering and it says i have wagered £59 , I had been playing for days on only the video slots that were valid to play .

    I try playing a few spins on various slots to see if my wagering requirement changes and it does not , No matter what slot it simply will not move ...

    I contact support via email (they have no live help) , And they tell me only REAL money is elligible to decrease wagering requirements ... , I can't understand this as i made a real money deposit , Played for real money spins , On only legal games and easily surpassed the wagering.

    They then go onto explain that once my original cash £25 had been lost and i moved into the bonus £25 this was then BONUS money i was playing with and bonus money does not count towards wagering , So i had played probabaly over 1k worth of spins getting upto a balance of £400 and the wagering had not got down even £1

    So they are now telling me that i will need to deposit perhaps many many more times to try and get through the remaining wagering of approx £825 using only cash deposits if i want to free up the £400 i thought i had won ..

    I have never come across anything like this before , I have played with Bellfruit for a long time and never had this problem before .

    In my eyes this is simply not bonus money , Its like FUN money as it has absolutely no value to me , Even though i made a cash deposit to get it and wagered over the required amount , Technically i could make another £400 worth of cash deposits and still not get through the wagering and be down £425 in total when i thought i was in profit by £375 .

    Sorry if this is not clear or a bit of an anthology haha , I do have emails of the bonus offer and replies from there support i can post if required .

    I would really like to know your guys opinion on this as in all my years gaming this completely new to me and seems very very snidey , I dont even know if its in their terms and conditions as its to hard to understand when explained and nothing like i have ever been aware of before .

    Thanks
     
  2. Jan 22, 2017
  3. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    Also as a quick follow up , I only have 4 days left of the 7 given to make remaining wagering of £825 and i dont have a spare 200-400GBP it may take to get through this playthrough so i am essentially going to get nothing and be down £25 from my original deposit ..
     
  4. Jan 22, 2017
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    This is not the only casino to have such a rule. Very similar at Royal Panda I believe.

    While we can indeed have bad sessions, I think that $400 is enough to risk a few more deposits to try and meet the wagering. I'd check with the casino if there are any time limits on bonuses expiring. Stick to smaller bets, make sure you re-read all the terms, and best of luck to you.
     
    1 person likes this.
  6. Jan 22, 2017
  7. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    The only problem is i only have 4 days left to make that wagering before it expires ( i checked on Royalpanda and it is indeed similar but they give you 90 days rather than 7 )
    And as they are all Novomatic slots the variance is all over the place and on a bad day i could easily lose £300 trying to make that wagering and that aside i reallt don't have that much spare money to try and make it through ..

    Another annoying thing is that this is a new bonus system for them and i received no email as a long time member explaining this , I was just taking the same usuall bonus that i have always taken there , There was no notification of the rule change or even mantion of the new terms in the promo offer ..

    Under the old terms i would have already withdrawn £400 and under these new ones i am going to lose £25
     
  8. Jan 22, 2017
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    This is nasty. A 'sticky' bonus which stays in place across multiple deposits. Me no like. Mind you, it doesn't surprise me having experienced their scam of an affiliate program so let's hope you can forfeit these bonuses, that'd be the only plus of their system. In your case though given the 400, as JB said the math is in your favour to redeposit and meet the WR and cash at least some of this figure out. You need about 810 in real-money bets so at an average return of -0.05 per spin it should cost you a deposit of £40.50 to meet WR. Even depositing £100 if necessary. I would go for it and use their lowest-volatility slots, drip feed deposits of say £20 a time so you don't pay more than necessary to w/d. :thumbsup: Remember this is a big EV+ in your favour, and you will make some cash profit on your initial £25.
     
  10. Jan 22, 2017
  11. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    I will try and give it a go but it is worrying that i could potentially lose another hundred or more and not reach wagering ,

    They only have Novomatic which we all know can have hour long sessions at like 40%rtp , I'm not really sure i know what the safer slots are to play as they all seem pretty volatile and i'm not sure how long it would take in terms of spin time playing 0.20 a spin to reach WR .

    I don't think i will be playing here again so this will be my last hurrah with them and hopefuly now some of you guys will be made aware of this thread you can also not take up there bonus "offers" anymore either .

    Really dissapointed as they had the best selection of novo slots for uk players and you could deposit and be paid via paypal which was extremely fast

    Any suggestions for what Novo slot i should go for and at what stake to try and get through this then haha ?

    I will keep you updated on how it goes ..
     
  12. Jan 22, 2017
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    FFS avoid Book Of Ra and Power Stars!

    Luckily for you I have access to Novo volatility categories for their games and these are the lowest volatility ones:

    Win Wizards, Pure Jewels, Ninja's Path, Monkey's Millions, Lava Loot, Fruit Drops, Fruit Fortune and 4-Reel King.

    I would simply play 4-Reel Kings on £1 a spin as nearly every other spin pays a small win of 0.4-2x.

    Bugs 'n Bees and Columbus have very high RTP's of around 97% so I've a feeling they may be excluded slots.
     
  14. Jan 22, 2017
  15. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    Thanks for the advice ,

    From what i can tell Colombus should be ok to play allthough this is another one of the problems with this site ,
    They say bonus money can only be used on selected games , But then do not provide either a list of allowed or excluded slots , I know Jackpot slots do not count towards wagering but i am assuming only them as there is nothing else stated anywhere about banned games , Plus if i deposit again am i playing with Bonus funds still or REAL cash haha

    I get the impression from playing Novo , You either get 40% payout or like 300% payout , I really dont have the money to do a £1 spin at the minute , Its a bit risky so i think ill maybe try at 0.40 and just plod on and hopefuly get a fair RTP session .

    I'll keep you updated , Thanks again for all the help
     
  16. Jan 22, 2017
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You will then be playing with cash again, which mean that if you hit really high fast then you can just skip the bonus and withdraw all cash you have. Or you keep wagering the bonus and be sure you'll win even more.
    I like this kind of bonus system. It's sad that Royal Panda don't have so many games that I play, so maybe I will try this place instead :)
     
  18. Jan 22, 2017
  19. Louforbes85

    Louforbes85 Experienced Member

    Location:
    Uk
    Hi,

    I don't really have any answers but have a similar issue with them.

    They gave me £75 bonus for my birthday and I had 2p in my account. Obviously it said I had only staked 2p after hours of play, I tried to get them to explain but didn't really understand!

    If i have to deposit loads to receive a "bonus" then it's not one in my opinion!

    I really like the site but this has put a bad taste in my mouth.

    Lou
     
  20. Jan 22, 2017
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Why? It's ridiculous in that it acts as an enticement to deposit irresponsibly as we have seen here. Hopefully the OP will just drip-feed in small deposits of cash until he hits his wagering as he has 400 sitting there with only 800-ish cash wagering required. It's far worse than the Nektan one people were moaning about in that other thread. He has essentially got to make X amount of cash deposits in order to convert a fixed amount of bonus funds. Luckily in this case given that he has 400 of bonus he's on a big EV+ proposition.
     
  22. Jan 22, 2017
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It's the same as RoyalPanda have. I haven't seen you complaining in their threads. (Now I haven't read more that what has been said in this thread, so I can of course be wrong).

    You don't have to play the bonus, but if you lose your cash you can try to make the bonus amount as high as possible. You still just have to wager the first bonus amount.
    It would be ridiculous to try and wager for a low amount though.
     
  24. Jan 22, 2017
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Indeed, that's what I was getting at. It's a trap for the unwary.
     
  26. Jan 22, 2017
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That's true. Noone should accept a bonus if they don't know the rules. Ever.

    These days there are so many different rules, restrictions and traps, that you have to be sure how it works.
    Read the rules, ask if they are not clear enough, and if you still don't get it then don't take it.
     
  28. Jan 22, 2017
  29. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    Just so you guys know , i was aware of the bonus terms as i have played here for many years but some time in the last month they changed them without any notice or email , No message to accept the new terms etc .. Plus no mention of the new terms in the promotional emails

    As i said earlier if i had made this same deposit as little as 3 weeks ago i would have already withdrawn the £400 , this is the first deposit i have made there since the unknown changes and i got stung first time around which i guess is a blessing in disguise as i wont be playing there again

    Ok im making my first deposit and going balls deep on Columbus , If i can clear WR losing just £100 then i'll be happy , I don't know what rtp that would make my session , pretty bad i guess but start from the ground up haha

    Wish me luck
     
  30. Jan 22, 2017
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    With a £100 you'd need a temp RTP of about 87% to meet 810 WR on that deposit until it busts.
     
  32. Jan 22, 2017
  33. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Bellfruits where new to me and about 10 days ago I took the 100% bonus. Their live chat told me that they had recently changed their bonus structure,but I find it deceptive of them to not inform players that their rules on bonuses had fundimentally changed.
    I got lucky and made a very nice cash out which was paid promptly.
    If you still have £400 with a total of £800 or so wagering then that is a good prospect for clearing with a profit IMO using the games like Dunover has suggested :thumbsup:
     
  34. Jan 22, 2017
  35. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    It applies to free spins winnings as well? Imagine if u win 100 bucks from free spins but u need to deposit and play with real cash to wager.:what:
     
  36. Jan 22, 2017
  37. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    But before you decide to see if it's worth it, you will try to make that 100 to be maybe 1500 first. Then it's worth it. Otherwise I would never even bother trying :)
    It's still the same wagering on just the 100.
     
  38. Jan 22, 2017
  39. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    Im not used to that type of system though, I dont like to deposit in order to wager.
     

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