Winpalace.com (Regalbar Ltd)

[me_and_ed]

I submitted my ID for verification a week ago and never heard back. I asked for an update today and the reply I received (politely) told me to stop whining as it has only been a week and verification can take longer that that.

So 1 week+ for id then another 2 weeks for a withdrawl to get processed? Not a winning formula in my book.

What a pathetic joke, so many of these casino's that drag their feet, using ID verification and withdrawal delays, its a shame that players still dep their money. It sure would be nice to be able to have some legislation that puts deposits in escrow until the casino pays.......dare to dream

 

[kavaman]

I sent the documents when i made my account in the first place. And my id was verified about two weeks since that. I did win my first win maybe 3 weeks since i made my account, and was able to withdraw because i sent the documents when i made the account, but i sure hope you guys verify the faxbacks faster, it does not seem right to keep people waiting in order to even make a withdrawals.

kavaman

 

[danielg]

Hi,

I completely agree with all your comments and thank you for your feedback. On behalf of WinPalace casino, I am happy to announce that over the past month WinPalace has been implementing improvements to the withdrawal procedure, both in terms of speed and ease.

Increasing the withdrawal limits a few weeks ago was only the first step. Within the next week or so, both the approval and payout times will be officially shortened.

We apologize for the delay in making these changes. However, we would be irresponsible to our players if we could not stand behind what we promise. Thank you for your understanding and patience.

Regards,
Daniel

 

[kavaman]

Things have not progressed to the right direction so far. Withdrawal times still stand the same 5-10 business days monday-thursday. Also i noticed a VERY disturbing rule on your terms and conditions for bonuses.

In order to withdraw winnings from this bonus we ask that you fulfill the following wagering requirements:
Players are asked to wager the bonus and deposit amounts twenty five (25) times before making any cash-outs. Only bets placed on slots, keno and scratch cards will count towards the wagering requirements of the bonus.

(Everything is fine to this part, but).

Each $1 bet is valued at $0.50 with regards to play through requirements.

In my opinion you cannot state the wagering requirements for bonuses 25x deposit and bonus, where in fact they are 50x deposit and bonus. Even though your bonuses are quite good, 50x is a lot, and the terms should state its 50x, not 0.5$ of wagers count.

 

[zebedy]

The red flag for me about winpalace is that they dont have any progressive slots at there casino, reminds me of a few rogues which i wont mention.

 

[danielg]

Hi Kavaman,
I agree with you regarding the bonus. It was a mistake to send a promotion written that way. As you probably noticed it has been fixed immediately and will remain this way in future promos.
Regarding you second comment, changes are on the way.
Kind regards and Marry Christmas,
Daniel

 

[kavaman]

I managed to make a BIG hit on your weekend slots promotion. Just posted it on the winner screenshots section here on casinomeister. Left 1000$ to play around, and withdrew after the playtrough.

 

[vegetagirl2008]

I managed to make a BIG hit on your weekend slots promotion. Just posted it on the winner screenshots section here on casinomeister. Left 1000$ to play around, and withdrew after the playtrough.

I hope you get paid...

 

[BMWSTACK]

Kav, 1) Did you take a bonus and what was it? 2) any update on payout, what process are you at?

 

[kavaman]

Took a bonus, 200% if i remember right. Have gotten paid about half of my payout, i think i will get the rest too. They take a while to pay, but they do. I hope this gets better in the future.

 

[Roanan]

In case some of you were looking for the 'final straw' to give you a reason to NOT give WinPalace your business, I think I found it.

You may remember one of my very first threads back when I joined regarding 'the source of much of your spam'.

Today, TWO of these 'canary traps' received the following:


From: "Coupons" <no-reply@wibsitehitz.com>
Subject: UK Casino Bonus
To: All:;


Get $15 FREE to try UK Casino games
Click on the Redeem Coupon button on the Cashier's tool bar and enter code: 15FREE
Visit WinPalace Casino now!
http_//www_winpalace_com/?affid=12015


Now a routine trace of the source indicated that it originated from PlazmaHost.co.uk

They happen to have live chat capability and were online, so I had a little chat with them and they confirmed that, not only did the emails DID originate from their servers, but there were 25,000 more in the queue to be sent.

These were immediately canceled and PlazmaHost 'have dealt with the customer accordingly and have also blacklisted the customer from purchasing services with us ever again.'

So a HUGE to PlazmaHost for dealing with this criminal.


As for WinPalace, when I tried to contact them, the chat host completely dismissed my point and kept reverting to 'what is your user ID so that I may complete your requests to close your account'

The epitome of shoddy customer support.

Not only did they dismiss the reason I initiated the live chat, but they are allowing an affiliate to use a mailing list obtained from The Virtual Casino Group to spam on their behalf.



(Plazmahost.co.uk mentioned with their permission)

 

[kingkong098]

Hi Kavaman,
I agree with you regarding the bonus. It was a mistake to send a promotion written that way. As you probably noticed it has been fixed immediately and will remain this way in future promos.
Regarding you second comment, changes are on the way.
Kind regards and Marry Christmas,
Daniel

This is still a problem. I received a free chip last week. Was sure I had completed the slots only wagering requirements, but funds were not withdrawable.

After multiple interactions with support insisting I had completed the WR I received this.

the free chips were set up so that you only wager $0.50 for every $1 you play

Of course there is no mention of this on any of the information sent to me or on their website. So WR is only 35x BUT all wagers count 50%. Support is insistent this is correct. Nice.

 

[danielg]

Hi Kingkong,
I stand behind what i've said - all Winpalace's bonuses are 1:1, unless specifically mentioned otherwise for certain games.
I've passed the issue to Winpalace's finance- I assure you that you'll get all winnings you deserve according to 1:1 play through.
Thank you,
Daniel

 

[maxd]

The casino has provided the following statement. I post it here as a courtesy to them with the understanding that they are entirely responsible for it's content:

Dear Member,

The Affactive team avoids any spam or spam related practices. We take it very seriously and take immediate action when spam suspicious arises from affiliates and or other marketing partners.

The described issue relates to a big media company that offered its legitimate services to promote our partners products on several channels which one of them was supposed to be opt in emails to an opted in list from several channels that are close in demographics to gaming oriented audience.

Further to this the media company specifically described in their offer and in the insertion order that this is an opt-in practice and they have also provided us with their strict privacy policy and advertising terms.

We have sent the original I.O to the casinomeister team, but unfortunately we can't expose these details here due to security and legal issues.

As of now we asked the media company to cease immediately any type of marketing related to our client's products.

We apologize for the inconvenience caused to users that received this mail.

Regards,

Affactive Management

 

[kingkong098]

I stand behind what i've said - all Winpalace's bonuses are 1:1, unless specifically mentioned otherwise for certain games.

Daniel,

You guys are up to it again today. From an email I received this weekend....

Coupon - Table1
Offer Valid for Table Games. Play through requirement is x30.

In the terms on your website:

Wagering for Table Games bonus
Players are asked to wager the bonus and deposit amounts 30 times before making any cash-outs.
Bets placed on Roulette, Craps, Baccarat, Sic Bo, Bingo, Poker , Let Em Ride, Red Dog and Texas Holdem Bonus Poker will not count towards the wagering requirements of the bonus and will void all winnings won on this promotion.
Bets placed on Blackjack, Caribbean Draw, Caribbean Hold'em, Caribbean Stud, Perfect Pairs, Pai Gow Poker, Multi Hand Video Poker, Tri-Card Poker, Vegas Three Card Rummy,Video Poker and War will count $1: $0.25 of their original value towards wagering requirements

All table games are listed here. Since all games either count 0% or 25% this bonus really has a 120x requirement. Support confirmed my interpretation is accurate and of course insists there is nothing deceitful in the bonus description and terms...

If you have to wager X amount to clear a bonus it should have to be labled as such. Using WinPalace's logic, I could open a casino and offer a bonus with 1x requirement, then put something in the terms that all eligible games count 1% towards the requirement. Does that sound fair?

 

[danielg]

Hi Kingkong
I do think the bonus is fair: there are games that wagered 1:1 and there are those that wagered for 1:0.25.

Ill use our Blackjack bonus as an example: until a week ago our BJ bonus was 50% with 60 wagering (all games 1:1). From the feedback we received from our players, we got comments that the downside of this bonus is that if they decide to play slots, they still have high wagering of 60. As an example, they gave us a few known and accredited (on this forum) brands, where the overall wagering of the bonus set on 1:1 (majorly for slots), and for other games such as BJ, VP, the inner wagering was set separately. That way they will be able to play BJ for example, but also have the possibility to play slots and to wager faster.

Different people like different things, and unfortunately we cannot offer a custom bonus for each player. Based on feedback from our players, we examined this issue in detail and made the necessary changes to the preferred option for the majority.

Kind regards,

Daniel

 

[KasinoKing]

Hi Kingkong
I do think the bonus is fair: there are games that wagered 1:1 and there are those that wagered for 1:0.25.

Unless KingKong is wrong - you are totally missing the point;
This is described as a Table Games bonus, not a Slots Bonus with Table games also allowed.

So if he is correct and there are no Table Games which count at 100% in wagering, then he is also correct that this bonus is a complete joke which just makes your casino look either a) Stupid or b) Like you're deliberately trying to con people.
I don't know which is worse...

KK

 

[kingkong098]

Unless KingKong is wrong - you are totally missing the point;
This is described as a Table Games bonus, not a Slots Bonus with Table games also allowed.

So if he is correct and there are no Table Games which count at 100% in wagering, then he is also correct that this bonus is a complete joke which just makes your casino look either a) Stupid or b) Like you're deliberately trying to con people.
I don't know which is worse...

KK

Exactly. Can't say it better than KK did.

 

[jonathanth]

Hi,

I completely agree with all your comments and thank you for your feedback. On behalf of WinPalace casino, I am happy to announce that over the past month WinPalace has been implementing improvements to the withdrawal procedure, both in terms of speed and ease.

Increasing the withdrawal limits a few weeks ago was only the first step. Within the next week or so, both the approval and payout times will be officially shortened.

We apologize for the delay in making these changes. However, we would be irresponsible to our players if we could not stand behind what we promise. Thank you for your understanding and patience.

Regards,
Daniel

Hi Daniel.

I can only tell you that nothing has changed.
Im in the process of making a withdraw from winpalace right now.

First of it took you a week to verify my docs. Before that a wasnt able to initiate the withdraw at all.
So I made the withdraw on March 3. Today it is March 12 and I have spoken with the online "support" and for some reason it has only been 6 days.
Funny thing is that I contacted the chat earlier this week and then they also said that 6 days had passed and that I should have the money in a few days.

So, now Im told that I should probably have the money on March 18.
This is 15 days. Plus the first week of waiting for the verifying and its almost a whole month. Not acceptable.

I have spent several $100 since I have thought you have nice slotsbonuses. But this will be the end of it.

Also I would very much like to know what this "process" that the chat support constanty referes to contains of. What is it that you do exactly??
Is there alot of paperwork? Do you make background checks? Please specify.

// Jonathan

 

[danielg]

Hi Jonathan,

Regarding the faxback aproval, i terribly apologize for the time it took. Our policy is to aprove the faxbacks within up to 3 days (usually 1-2). I'll check why it hasn't been the case with you (please PM me your username if it's not the same as here).

Regarding the withdrawal- we state that the withdrawals can take up to 5-10 bussiness days. We do try to make it faster, but sometimes it takes this time.

Kind regards,
Daniel

 

[love2winalot]

we cannot offer a custom bonus for each player

Hiya: Yes you can. Most players are either Slot Players, or Table Game Players. You just have, "2" Bonus types, with different play thrus and such, and let the player choose if they want to take the Slots bonus offer, or the Tables Bonus Offer.

 

[Tycoon83]

Well I'll never play here again.

Went through $1,200 in less than 2 hours taking their bonus. Betting $1-2 on slots.

Went through $350 on Paydirt trying to get the bonus. Never got it once.

 

[chuchu59]

I am superstitious. How about trying Texas Tycoon?

 

[LHofsdal]

I think it was on this forum where someone called this casino "No Win Palace" lol, I think I have to agree with them. Never had luck at this casino after I cashed out 300 dollars many months ago. I have posted some screen shots in the Screen Shots that Suck section from this place. I now see why they called it "No Win Palace.

LH

 

[mfriedl1]

WinPalace...

Hi Everyone.
I am brand new here and this is my first post. I don't know if I just made novice mistakes, here his how my experience when with Winpalace...

I have no prior experience with online casinos, but found an "ebook" outlining a roulette strategy and since I'm desperate to make some "on the side" money to pay may bills and take care of my family, I decided to test it (Keep in mind I've been looking for something for over a year...online casinos are not my first stop). The casino being pushed in the ebook was winpalace, so I signed up and tested the method a few hours a day for almost 2 weeks in "play for free" mode. Seemed real good. I only lost money when 0 or 00 came up or when I didn't follow the method correctly or didn't have enough in the acct to cover all the bets as outlined.

First problem I had was my CC being rejected a whole bunch of time because it is an International transaction (I'm in the USA). Figured that out...had to call the CC company and have them manual approve the transaction.

Since I didn't know how this would go, I only deposited $100, which is much less then what is required for the method. I had also tried a red and black betting technique that doesn't need more then $100 bank roll ( I tested this for 3-4 days prior with much success) and in playing with real money, my $100 was gone in less then 5 min.


I don't know if it is me or WinPalace..but i don't know if my goal ($150-$200 per day) is attainable with WinPalace or another casino.

Just sharing my experience...maybe hoping for some advice too