Hi, I wanted to change casinos as the only one I was using had a bad reputation, so I followed a link to one of the top Casinos that are advertised on this site, got some luck, and finished their instant play bonus with about 350 profit. I called support to withdraw when they told me they also had a download casino bonus, so I deposited for that one too.
It's Boss software apparently. Anyway it kept on crashing and when I finally got it to work, it had automatically withdrawn my 400 deposit and I was only left with the 200 bonus in there. It wouldn't let me redeposit my 400 so I called support. They couldn't fix the problem, but said I could start with the wagering of the bonus, as I wouldn't be able to withdraw without completing their rollover anyway, so if I bust out later that week, I would have to redeposit to complete the rollover, by which time it might work. This all sounded logical so I continued to play.
Anyway I got some more luck and finished on several hundred after completing the rollover without having to redeposit.
After withdrawing I was told my instant play and download casino winnings had all been confiscated as I had broken their terms, and that only my inital deposit amount would be returned to me!
After complaining to their rep on this forum I was able to get my instant play winnings back. I offered to deposit and do the rollover again on the download if I could get my winnings back, but the rep said no.
I may be biased, but I think that I should at least be given another chance to complete the rollover, seeing as I done exactly as their support asked, and there was no way I could have gained an advantage by only playing the bonus, as I wouldn't have been able to withdraw any money until I completed their rollover anyway!
Am I right? Hardly a way to treat a new player? It was the only bit of luck I have had in 6 months of playing too!
It's Boss software apparently. Anyway it kept on crashing and when I finally got it to work, it had automatically withdrawn my 400 deposit and I was only left with the 200 bonus in there. It wouldn't let me redeposit my 400 so I called support. They couldn't fix the problem, but said I could start with the wagering of the bonus, as I wouldn't be able to withdraw without completing their rollover anyway, so if I bust out later that week, I would have to redeposit to complete the rollover, by which time it might work. This all sounded logical so I continued to play.
Anyway I got some more luck and finished on several hundred after completing the rollover without having to redeposit.
After withdrawing I was told my instant play and download casino winnings had all been confiscated as I had broken their terms, and that only my inital deposit amount would be returned to me!
After complaining to their rep on this forum I was able to get my instant play winnings back. I offered to deposit and do the rollover again on the download if I could get my winnings back, but the rep said no.
I may be biased, but I think that I should at least be given another chance to complete the rollover, seeing as I done exactly as their support asked, and there was no way I could have gained an advantage by only playing the bonus, as I wouldn't have been able to withdraw any money until I completed their rollover anyway!
Am I right? Hardly a way to treat a new player? It was the only bit of luck I have had in 6 months of playing too!