I opened account on WilliamHill from September 11, 2017. My account was verified on the next day. I played on their casino games every day I made bets up to 500 eur per round.
They ask me proof of income from October 9. I sent my wageslip and my boyfriend's proof of income. They don't accept it. After a lot of emails WilliamHill offer me to create a complaint on the Gibraltar Gambling Commission.
My complaint to Gibraltar was declined without solid reason. They said that I covered some details on screenshot, because I want to hide illegal activity, but I do it, because I want to hide transaction that not correlated with income. When I sent an unedited file, Gibraltar said me "You should be contacting William Hill with this information and cooperate with all of its requests for documentation."
WilliamHill asked my boyfriend to receive information from e-wallet, but e-wallet said if WilliamHill want any information them need to contact with e-wallet directly. WilliamHill said that they do it, but I wait 4 weeks from last their answer and no decision, no money and they start ignoring my emails. So WilliamHill hold my money (38k eur) 3 month!!!
They ask me proof of income from October 9. I sent my wageslip and my boyfriend's proof of income. They don't accept it. After a lot of emails WilliamHill offer me to create a complaint on the Gibraltar Gambling Commission.
My complaint to Gibraltar was declined without solid reason. They said that I covered some details on screenshot, because I want to hide illegal activity, but I do it, because I want to hide transaction that not correlated with income. When I sent an unedited file, Gibraltar said me "You should be contacting William Hill with this information and cooperate with all of its requests for documentation."
WilliamHill asked my boyfriend to receive information from e-wallet, but e-wallet said if WilliamHill want any information them need to contact with e-wallet directly. WilliamHill said that they do it, but I wait 4 weeks from last their answer and no decision, no money and they start ignoring my emails. So WilliamHill hold my money (38k eur) 3 month!!!