I have been playing at their casino for more than two years and I had played 10 months (mostly with the monthly bonus) untill I had my first win of aprox. 420$, which was paid....
Well, I was travelling in Asia, from where I was played a couple of times, and I guess that must have triggered they security defense..
I couldnt believe it, when they sent the email to me.
Thank you for your e-mail.
We have checked your account details as requested and note that the bonus has been removed from this account in accordance with our Terms and Conditions, whereby we reserve the right to withhold any bonus. The complete ruling states
"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".
Later on, I was not even able to log in to my account, and I didnt know what they were talking about, so I wrote them again:
Thank you for your e-mail.
Please note that our security department decided to close your William Hill and the funds
will remain inside the account for breaching our terms and conditions which clearly states that:
In addition to any other remedy available, if you breach any of these Terms and Conditions or any rules of any game you play in the Casino and/or Poker Room and/or Skill Games and/or Bingo, your winnings will be forfeited. In these circumstances William Hill may retain any positive balance then existing on your Account pending investigation and/or the conclusion of any legal proceedings.
I kept asking for details but everytime they just copy/pasted a line form their terms and conditions which seemed to be different from time to time:
Our casino gaming/fraud department are of the opinion that you abused the casino bonus that was available to you in conjunction with our terms and conditions on availing of the bonus.
On this basis, we confirm that we have closed your willhill account permanently - and that no other payment to you will be forthcoming. This decision can be directly linked to the points below, which can also be found via this link:
<http://www.williamhillcasino.com/terms.htm>
1. Each promotion is available only once per end user. The identity of an end user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other forms of identification which may be required. Where multiple participation is permitted, the Casino and/or its authorised agent reserve the right to limit the number of bonuses that may be given to any one participant
I had purchased 40$ and when I finally have a little bit of luck, winning 750$ (30$ was redeemed comp points) they just take the winning and close my account....
I dont know what I have done wrong and they just refuse to tell me, every time I ask for a specific answer, I just get some lines from their terms and conditions. I have done nothing wrong, It shouldnt be disallowed logging in and playing from other countries when you are on vacation should it?
I have even sent them scans of my drivers license, passport, paper statement etc etc, but nothing helps. My account is closed and my money is gone for absolutely no reason!!
What can I do now?
I can see, reading through the threads opf this forum that William Hill confiscates money all the time, why would they do that beeing such a big (apparently unreliable) company?
Well, I was travelling in Asia, from where I was played a couple of times, and I guess that must have triggered they security defense..
I couldnt believe it, when they sent the email to me.
Thank you for your e-mail.
We have checked your account details as requested and note that the bonus has been removed from this account in accordance with our Terms and Conditions, whereby we reserve the right to withhold any bonus. The complete ruling states
"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".
Later on, I was not even able to log in to my account, and I didnt know what they were talking about, so I wrote them again:
Thank you for your e-mail.
Please note that our security department decided to close your William Hill and the funds
will remain inside the account for breaching our terms and conditions which clearly states that:
In addition to any other remedy available, if you breach any of these Terms and Conditions or any rules of any game you play in the Casino and/or Poker Room and/or Skill Games and/or Bingo, your winnings will be forfeited. In these circumstances William Hill may retain any positive balance then existing on your Account pending investigation and/or the conclusion of any legal proceedings.
I kept asking for details but everytime they just copy/pasted a line form their terms and conditions which seemed to be different from time to time:
Our casino gaming/fraud department are of the opinion that you abused the casino bonus that was available to you in conjunction with our terms and conditions on availing of the bonus.
On this basis, we confirm that we have closed your willhill account permanently - and that no other payment to you will be forthcoming. This decision can be directly linked to the points below, which can also be found via this link:
<http://www.williamhillcasino.com/terms.htm>
1. Each promotion is available only once per end user. The identity of an end user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other forms of identification which may be required. Where multiple participation is permitted, the Casino and/or its authorised agent reserve the right to limit the number of bonuses that may be given to any one participant
I had purchased 40$ and when I finally have a little bit of luck, winning 750$ (30$ was redeemed comp points) they just take the winning and close my account....
I dont know what I have done wrong and they just refuse to tell me, every time I ask for a specific answer, I just get some lines from their terms and conditions. I have done nothing wrong, It shouldnt be disallowed logging in and playing from other countries when you are on vacation should it?
I have even sent them scans of my drivers license, passport, paper statement etc etc, but nothing helps. My account is closed and my money is gone for absolutely no reason!!
What can I do now?
I can see, reading through the threads opf this forum that William Hill confiscates money all the time, why would they do that beeing such a big (apparently unreliable) company?