hello there, another experience and not a very good 1 to say the least
as im not an "active" gambler as much anymore i saw the william hill casino club "no deposit" bonus and thought id try it
i played for about 4 hours and i was wondering if i had met the wagering requirements and then make a 35 deposit (as it says on the bonus page) and of course cashout the winnings from my no deposit bonus.
i spoke to support and after asking if i had met wagering requirements he spent 10 mins checking and told me that i had met the wagering requirements and could simply make a deposit and cash it all out. I asked at 1st if i made the deposit and got say a "signup" bonus would i still be able to cashout the no deposit winnings + my deposit and he explained how i could still cashout the no deposit winnings and my deposit even if i got this bonus.
i then asked for confirmations that its 35 minimum deposit in order to cashout the no deposit winnings, he told me something like "i advise you to deposit 40 because 40 is a lucky number" so off i go depositng 40 with the intention of withdrawing that 40 + my no deposit bonus winnings that i "met the wagering requirements" for
upon depositing i recieved a 60 bonus (1st deposit bonus or something?) and the same person i spoke to in support left me a further live support message explaining how i can now fully withdraw the whole balance of my account (minus the 60 deposit bonus)
upon withdrawing to my suprise i was informed that i could only withdraw 40 because the rest of the money is bonus money...so i got onto live support again
it was someone new i spoke to this time, at 1st they gave me the impression that i hadnt met the bonus wagering requirements at all, then they looked at the previous chat convo with the other person and tried telling me that the person i spoke to didnt tell me i could withdraw the full balance.
next they tried telling me that the no deposit bonus is not redeemable even once the wagering requirements are met (again on the promotion page for this it clearly states otherwise), they then asked how much was my no deposit winnings (almost as if they were asking me to say how much i had won with the no deposit minus that 30 no deposit so they could allow me to only cash out that) in the end i just exited the casino and will have to contact them via email
the only reason for my deposit was because i had been told by support that i had fully met the wagering requirements of their no deposit 30 bonus, if this was not the case and i was told that then i would not of made the deposit at that time and instead would of played until i had met the requirements or of course lost
im confident that i will get the money paid because obviously william hill are a big established name, but that doesnt prevent the fact that i was given false information on the basis of me making a deposit
as im not an "active" gambler as much anymore i saw the william hill casino club "no deposit" bonus and thought id try it
i played for about 4 hours and i was wondering if i had met the wagering requirements and then make a 35 deposit (as it says on the bonus page) and of course cashout the winnings from my no deposit bonus.
i spoke to support and after asking if i had met wagering requirements he spent 10 mins checking and told me that i had met the wagering requirements and could simply make a deposit and cash it all out. I asked at 1st if i made the deposit and got say a "signup" bonus would i still be able to cashout the no deposit winnings + my deposit and he explained how i could still cashout the no deposit winnings and my deposit even if i got this bonus.
i then asked for confirmations that its 35 minimum deposit in order to cashout the no deposit winnings, he told me something like "i advise you to deposit 40 because 40 is a lucky number" so off i go depositng 40 with the intention of withdrawing that 40 + my no deposit bonus winnings that i "met the wagering requirements" for
upon depositing i recieved a 60 bonus (1st deposit bonus or something?) and the same person i spoke to in support left me a further live support message explaining how i can now fully withdraw the whole balance of my account (minus the 60 deposit bonus)
upon withdrawing to my suprise i was informed that i could only withdraw 40 because the rest of the money is bonus money...so i got onto live support again
it was someone new i spoke to this time, at 1st they gave me the impression that i hadnt met the bonus wagering requirements at all, then they looked at the previous chat convo with the other person and tried telling me that the person i spoke to didnt tell me i could withdraw the full balance.
next they tried telling me that the no deposit bonus is not redeemable even once the wagering requirements are met (again on the promotion page for this it clearly states otherwise), they then asked how much was my no deposit winnings (almost as if they were asking me to say how much i had won with the no deposit minus that 30 no deposit so they could allow me to only cash out that) in the end i just exited the casino and will have to contact them via email
the only reason for my deposit was because i had been told by support that i had fully met the wagering requirements of their no deposit 30 bonus, if this was not the case and i was told that then i would not of made the deposit at that time and instead would of played until i had met the requirements or of course lost
im confident that i will get the money paid because obviously william hill are a big established name, but that doesnt prevent the fact that i was given false information on the basis of me making a deposit