bagpussandco
Dormant account
- Joined
- May 20, 2009
- Location
- South Wales
Hi Guys,
I signed up for William Hill Casino Club last week and following a deposit of 100 I made 40 on top. Not bad going. So I tried to cash out. Only a few problems with that:
1) They give credit card as an option to cash out but it seems that no cards (not even Visa debit) are allowed to be used for this.
2) I have had a series of emails claiming to be from them. The first email asked me to "declare my deposits with the casino". I have to print out the email, sign my details and then fax it back. Hmmm...I don't have a fax.
3) I then received another email from them. I've blocked out some personal information but I thought I'd show you all for your opinions:
The formatting above is the same that I received.
Surely my details would have been validated when my credit card was debitted, especially as they asked for my full address for validation.
I just cannot believe they expect me to take photos of my card and send them via unsecured email. I have never heard of any casino (or any other business for that matter) that ask for this information, especially now that we are all supposed to be concerned about identity theft.
Any one else experience this issue? I am thinking of writing directly to William Hill to complain...I doubt it will get me anywhere but I just can't believe that they choose to operate these procedures.
Any advice would be gratefully accepted.
Cheers
Chris
I signed up for William Hill Casino Club last week and following a deposit of 100 I made 40 on top. Not bad going. So I tried to cash out. Only a few problems with that:
1) They give credit card as an option to cash out but it seems that no cards (not even Visa debit) are allowed to be used for this.
2) I have had a series of emails claiming to be from them. The first email asked me to "declare my deposits with the casino". I have to print out the email, sign my details and then fax it back. Hmmm...I don't have a fax.
3) I then received another email from them. I've blocked out some personal information but I thought I'd show you all for your opinions:
Dear bagpussandco, We are processing your withdrawal request for the total amount of 140.00. As part of our security procedures, we ask that you provide front and back copies of the credit cards used to deposit in the account. We strongly recommend sending this document as an e-mail attachment to Support@WilliamHillCasino.com by scanning it or photographing it with a digital camera. If you cannot do so, you may try faxing them to: (Toll-free fax): United Kingdom: 0808-280-1485 or International: +63-275-679-47. Please enclose your username when sending your documents to assist us in locating your account. If after seven days we do not receive your fax, we will return the amount of your withdrawal request back to your balance. You may make your withdrawal request again, but we must be in receipt of the required fax before we can complete processing your withdrawal. Sincerely, William Hill Casino Club Finance Team
The formatting above is the same that I received.
Surely my details would have been validated when my credit card was debitted, especially as they asked for my full address for validation.
I just cannot believe they expect me to take photos of my card and send them via unsecured email. I have never heard of any casino (or any other business for that matter) that ask for this information, especially now that we are all supposed to be concerned about identity theft.
Any one else experience this issue? I am thinking of writing directly to William Hill to complain...I doubt it will get me anywhere but I just can't believe that they choose to operate these procedures.
Any advice would be gratefully accepted.
Cheers
Chris