Hi.
Been with William Hill since January
Lost my bank card in October. Been using my new card for last month with no problem and also neteller to deposit and withdraw. I withdrew a few grand to my new card the other day no worries
Then won on blackjack and split 5 dimes to my card and 6 dimes to neteller
Then all if a sudden they want ID I don't have passport and copy of my old card. TrieD to speak to someone in charge won't let me. The money is pending until they get the ID so cant even bet it
Now I have to wait until I get passport which will be 2 weeks
I'm not happy as withdrawn more in the past with no problems but now they're saying it's security. Wouldn't mind if could actually speak to somebody in charge to clarify I'll be paid but they refuse to let me talk to anyone
I've read a lot of stories about them stalling or not paying online. Is this a case or this normal? I don't want to do this only to be told they need something else or small print says they can do what they want
I'm annoyed as they never have a problem with me depositing as many dimes as I want but win and they're demanding ID
Been with William Hill since January
Lost my bank card in October. Been using my new card for last month with no problem and also neteller to deposit and withdraw. I withdrew a few grand to my new card the other day no worries
Then won on blackjack and split 5 dimes to my card and 6 dimes to neteller
Then all if a sudden they want ID I don't have passport and copy of my old card. TrieD to speak to someone in charge won't let me. The money is pending until they get the ID so cant even bet it
Now I have to wait until I get passport which will be 2 weeks
I'm not happy as withdrawn more in the past with no problems but now they're saying it's security. Wouldn't mind if could actually speak to somebody in charge to clarify I'll be paid but they refuse to let me talk to anyone
I've read a lot of stories about them stalling or not paying online. Is this a case or this normal? I don't want to do this only to be told they need something else or small print says they can do what they want
I'm annoyed as they never have a problem with me depositing as many dimes as I want but win and they're demanding ID